Q B.

Even though I have 2 bad experiences, I will probably still try it one more time. Mainly because the lenses are more than 50% less than outside optical stores. Yes, I'm gluttoning for punishment.

Here's my experience. A few years ago, I bought 2 complete pairs of eyeglasses with progressive lenses. It came with Anti_reflective and Anti-Scratch coating. The only difference is the 2nd pair was not photochromatic / transition lenses.

I wore the 1st pair for a couple of years. Then the temple hinge broke. I had never had any of my past glasses break here. This pair was a Zegna brand frame which I paid a premium of $120.

Then, I wore the 2nd pair. After only 9 months of gentle washing with only water, the Anti-Reflective and Anti-Scratch started peeling. This has never happened to my previous glasses. When I went to Costco to ask about this, the optician said it was like this. NOTE: this did not happen to the 1st pair.

The other thing I am annoyed about is the fact that the lenses on the two pairs were different in quality even though I PAID THE SAME PRICE. The optometrist showed me on the computer that my 1st one was Hi-index 1.65 or 1.67 and the 2nd was only a 1.59 / polycarbonate. That's why the 2nd felt heavier. Because it was! At the time I purchased these 2 glasses, there was only 1 price for thinner lens ($130). They should be the same. In 2020, the polycarbonate is $130 and the Hi-Index 1.67 is $160 for progressives.

Back in Feb 2020, I tried to use the FREE eye exam on the website. It didn't work the three times I tried it. It couldn't record my answers well even though I was in a quiet room. I had to get my contact prescription from my doc.

Having my prescription, I wanted to get a price match so I chatted with them online. My chat session was going well and my sale almost finalized when it dropped. Then, it kept dropping the next 4 times. After some time, I contacted them again. They still had most of my info except the price matching. I'm unsure if they called my doc to confirm prescription. The agent was able to price match again and the sale finalized.

I selected UPS Ground (standard) to ship my contacts. Initial estimates were for 11 days. I received it in 2 days; just like it stated in my initial shipping email. North Carolina to NYC.