1-800 Contacts

I'm really surprised this company doesn't have a full five stars. They really are fantastic. I have never had a negative experience with them. In the past I have had my contacts rip,and bad batches sent to me, (which wasn't their fault, it was the fault of the manufacturing company of the lenses.) They sell many different brands apparently. But they always worked with me and replaced them with no questions asked, and even swapped out entire batches that were bad. I've dealt with them for decades and they are just the best. Really what a company should be.

I had gotten an E-mail from 1-800 contacts stating they did not have my contacts in stock. I emailed them back letting them know that my wedding was only 2 weeks away and that I really needed them to be in before that if possible. Jon got back to me very quickly congratulating me and upgraded my order to one day delivery so they could insure my contacts would be here on time. I am completely and utterly great full for this company and that they went out of their way to help me!

This site didn't tell me I'd need my prescription until I hit order and then said they would have to verify but still held hundreds of dollars on my account. If I'd know this I would have just gone to my doctor myself to pick them up tomorrow but wanted to try ordering online. I only had the boxes for my contact with the prescription on them not my actual prescription. I find it extremely wrong to hold money on my account before verifying my prescription and putting the order through.

I ordered contacts for my daughter. I accidentally entered her old prescription. The prescription I entered had expired over a year ago. She received the contacts and noticed the prescription was wrong when she wore them. Thankfully they are supposed to refund me for the rest of the box. I am out $30 for contacts that were opened and shipping. Customer service said they were not required to verify the prescription with her eye doctor. So I guess they don't really care about eye care as they promote and you can order contacts even if you don't have a prescription. I also got an email a week later saying they were still trying to verify her prescription and encouraged her to take their exam. I acknowledge I should have paid closer attention to the prescription date, but I thought it would all be verified with her eye doctor.

1800 contacts is a very poorly run business. I have had nothing but issues everytime I try to use them. I updated my prescription and they still would cancel my orders saying it was not updated regardless of it working prior. Then when they cancel orders the always have issues getting emails sent out to you. I waited two weeks for contacts to find that they were never sent because of this issue and not a single person contacted me. Then when I overnight them they still have issues and never take responsibility. The price difference is not much. I would always order directly through your provider. Will never order from them again.

They take your money, place your order. But no contacts. I ordered my contacts more than a month ago and all I get is one lie after the other about why my contacts haven't come yet. Calling my credit card tomorrow to dispute the full amount. I can't believe this company charged my card on the same day of the order but never bothered to send the contacts. Instead it was one promise after the other... "Your contacts should be there no later than blah, blah, blah." It takes a pretty twisted company to use these tactics over and over again. Too bad people can't get paid to leave positive comments for this company. They are terribly misleading.

I ordered from 1800contacts and few days after my order they said they don't have my lenses in stock and it will take 3 additional weeks to get from the company. I asked to cancel the order but the rep said she talked to someone and they will send the contacts by the original promised date. I waited that day but nothing came in the mail. Upon reaching out to customer service they again said they still haven't received the contacts from the company and it will be 2-3 more weeks. And they did not have any history of what I was promised in the chat before.
Usually I'm fine with the delays but my lenses are over and I need them urgently but they can't do anything about it. They should have at least sent me a small pack to cover me for their delay.

The customer service was top notch, my package was delivered to me on time. I was a little sketchy about the online exam but turns out it was legitimate and I am seeing just fine. This is a trustworthy company. Give it a try.

I placed an order and was promised a refund in 60 to 90 days. I have contacted them several time and now had to report the rebate lost. Basically I'm not getting a rebate.

I chose to go through 1800 contacts because of a corporate partnership that gives me a small kickback to go through them. My wife and I both ordered contacts on the same order. Ran into a slight issue with the confirmation of our prescriptions as we go to different doctors and the 1800contacts website only let us enter in one doctor. Because of this mix up I received a call from customer service who helped us fix it and got everything squared away for us. It was also significantly cheaper than going anywhere else!

I was very impressed with 1800 contacts! I had bought colored lenses 2 years ago and did not like one of the colors and was going to throw them away - until I noticed that 1800 contacts will take back unused lenses for a credit - I called them and not only did they agree to take them back - (both the opened and half-used boxes), they sent me a free return label and even offered to credit my current order that I had just placed and paid because the credit card from 2 years ago had expired! Now this is what I call service!

Simply the worst company ever. They have NO customer service whatsoever. Ordered a year supply of contacts and was to receive a $100 debit card. I received it months later and when I tried to activate the card it had already expired. Called 1800contacts and they were no help at all. Offered me $50. Off my next purchase and laughed. I asked them which company benefited from sending me a worthless card. They refused to answer which was all I needed to know. Don't believe anything these scam artists say it is all lies.