False tracking information I've had 2 package "delivered" but nothing was found anywhere both times. Don't trust this company it's just both not worth your time or money. They don't have anything to do with the packages or deliver and get all their tracking information form someone else so they are pointless. They need to change something in the company if this how the company runs or better shut down.
If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!
Absolutely horrible. There are no current updates. Last updates you will see are almost 2 weeks old. There is no chat or live agent anywhere in sight. Contact us and Help center is the same thing and you just go around in circles. I bought from TRYGLAMORY and they use this carrier. I will never buy from them again!
If your package is being delivered by this business, you probably will not get it, they
Will give you bogus information and then they will tell you your package has been delivered but it hasn't. I guess they are part of the scammers that sold you whatever you purchased
Here's a hint, every courier in the world operates digitally, and they are the ones who generate the tracking numbers, and with few exceptions, the couriers are the ones who generate the tracking numbers, and the tracking numbers are generated as soon as a label is generated, regardless of whether anything has actually shipped.
So if you;re given a tracking number and it can;t be found on the couriers website, you were given a fake tracking number, and I'd be willing to bet the seller is trying very hard to steer you towards that website and coming up with all manner of bogus excuses as to why it's not showing up on the actual couriers website.
I tracked my package daily and when I was told that it arrived I was extremely confused since I had not gotten a direct delivery and it was not at my local post office either. I am very disappointed and I do not recommend using them.
Ordered item from ABNG, after two weeks sent email to seller requesting package status. Seller sent me an email with 17 Track package tracking number. Two weeks later, 17 Track shows that the package has been delivered, which is not the case. Clearly, ABNG created a false package tracking account after my request for information
I order my package for nearly two months keep checking from the seller was informed that the package was delivered. But I get nothing hard to believe is delivered… This company is scam and bu$#*!. Now I have to ask for my refund or resent me the package. I order from Temu hundred of dollars items they have no reaching me..
Bought lithium batteries from a Chinese seller. After 2 months I finally opened up a claim. They begged for patience and sent me what I now know is a bogus tracking number at 17track. Looks like a legit slow transit, but final delivery never happens to you.
This company is part of a scam that operates with fraudulent companies selling non-existent items. They then show tracking of packages that don't exist to try and string along the victim to prevent or prolong the purchaser from charging back
I had two seperate orders through AliExpress that the supplier provided 17track for tracking information. Neither of the orders arrived and the tracking information proved to be totally false. 17Track showed the shipments arriving in the country, passing through customs and then at a post office awaiting pickup, though no post office was specified. Then showed the items as delivered when in fact they were not. The Philippine Postal Service tracking site had no record of either item ever entering their system. AliExpress have agreed to refund one of the orders, the other is still awaiting their decision. 17track is a scam than supports scammers.
Dear Bryan,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
I had placed an order for some new purses and waited for over a month for them to come in. They provided me shipping info from 17track and I checked the website daily. When it finally showed my order out for delivery I waited all day and nothing was ever delivered. I contacted both 17track and the seller and it took weeks for them to reply. They finally contacted me back and said that they would send me a replacement and then a couple of weeks go by and I get another 17track shipping email. The first time it showed it was going USPS the second time Fedex. Yesterday, it once again showed out for delivery and I waited all day and...big surprise NOTHING! I have contacted everyone again but I'm not holding my breath it appears that just like everyone else is saying it's a scam and 17track is helping them.
Ordered something off of Facebook. It's been weeks. The company even gave themselves a $5.71 tip off my my credit card! Emailed them several times, they told me to keep waiting. I asked for the shipping numbers and there isn't one available. How can you ship something without a tracking number? Also, they told me that the item will arrive between 2022-04-05 and 2022-04-16. Well people, it's December not April! The bank filed a fraud claim for me. Buyer BEWARE!
Total bull$#*! every order my rating is 0 but is not an option that why they are 1 star except the fake responses 17 track is part of the scam in transit my $#*! they say it's on a boat not airline total bs.
I first figured out the site I ordered from was a scam then they send me tracking info for this company and it says it was delivered to my mailbox no way in hell is an electric bike going to fit inside a mailbox. Scammed and on top of that my bank took their side so now I'm out 87$ I'm furious
This is the worst transport company, they don't return emails, you can not call them, there site stated that your item has been delivered but nothing has been, and customers are left just thinking is this all a scam
What makes 17 Track so devious is that often they indeed give accurate tracking information, which is very helpful. But what makes them dangerous is that they also take contracts from scammers and are paid to issue fake tracking information--it appears that your package is on the way, but when it "arrives" it is nowhere to be found. That is because there never was a package sent. This has happened to me 3 times now. Fool me thrice, shame on me...
Dear Franklin,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
This site provides fake tracking information for scammers to make fake sales and have its customers THINK they have a package coming. Then the customer will get messages saying unable to deliver due to incomplete address information. Will also send emails from fake banks saying they have received your payment.
I ordered something that was supposed to be made in the USA and then shipped from China. Makes no sense. I paid for expedited delivery and that was to be thru DHL or FedEx so I would receive item in 4 to 7 working days. This was on May 7,2023. I still haven't received it. This shipping company and almost all of the companies on facebook are scams.
All they do is wash their hands of any type of issues you might be having! I've ordered two things, and both times their site said delivered to my house… Well surprise it never made it to my house… they said it was delivered; and if the product was not there it was stolen from my porch. Well, I've got bad news for them I have cameras all over my house, plus a Ring. I would 100% if a car pulled up, or if a package was delivered. They might not be part of the scam, but if they are not they need to do a better job vetting their shippers. If you see your package is coming 17 Track just count your losses, and don't expect it to be delivered! Buyer beware!
17TRACK has a rating of 1.2 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 17TRACK most frequently mention tracking number, post office and credit card. 17TRACK ranks 379th among Shipping sites.
Dear Chuck,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter