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Franklin S.

Contributor Level

Total Points
95

1 Review by Franklin

  • 17TRACK

10/19/21

What makes 17 Track so devious is that often they indeed give accurate tracking information, which is very helpful. But what makes them dangerous is that they also take contracts from scammers and are paid to issue fake tracking information--it appears that your package is on the way, but when it "arrives" it is nowhere to be found. That is because there never was a package sent. This has happened to me 3 times now. Fool me thrice, shame on me...

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Walter W. – 17TRACK Rep

Dear Franklin,

First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.

I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.

17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.

However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.

I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.

I wish you all the best!

Walter

Franklin Has Earned 13 Votes

Franklin S.'s review of 17TRACK earned 13 Very Helpful votes

Franklin Has Received 1 Thank You

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Kike W. thanked you for your review of 17TRACK

“Thanks for the info mine said arrived then the next day it says reschedule for delivery”

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