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17TRACK

How would you rate 17TRACK?
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South Africa
1 review
4 helpful votes
Follow Deon V.
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Horrible service
December 5, 2023

I order sneakers a month a go,today I received a email that my sneakers are delivered.i don't know who signed it off I was never informed that it will be delivered.right now I am sitting without my sneakers and they say I must my neighbors but I asked them to deliver it at work.i want my money back or get me my sneakers

Date of experience: December 5, 2023
Alabama
1 review
0 helpful votes
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I never used 17 tracking before but here the thing it says my packages has been delivered but I was home the whole time and package never arrived and it was just this month

Date of experience: March 19, 2024
Australia
1 review
4 helpful votes
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17Track is an aggregated shipping tracking service. It is not an online store, or a shipping company.

I have made numerous purchases from AliExpress, Aoshida and other legitimate vendors and 17Track generally provides more detailed tracking information than other trackers - particularly when an item is delivered via multiple carriers eg. An item might be shipped internationally by EMS before it is handed off to Royal Mail or Australia Post.

If you have trouble understanding what this means, I politely suggest you do not make any further online purchases.

Date of experience: July 18, 2023
Spain
1 review
2 helpful votes
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Bunch of Liars
July 11, 2022

They reported our parcel as having been delivered. It was not delivered.
They keep on giving one standard answer:
1. Contact your post office.
2. Ask your neighbour if they received it.
3. Your parcel has been delivered.

None of the above is true and they do not know who the carrier is.

They are a bunch of liars.

Date of experience: July 11, 2022
Massachusetts
1 review
3 helpful votes
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NOT a scam
January 15, 2023

I just wanted to say that I purchased something online that I thought was maybe a scam as well. I also read reviews for this shipping service and was really kicking myself in the butt but I want to say that I ordered my product on 12/23/22 and received them today with no problem! This tracking service is LEGIT!

Date of experience: January 13, 2023
Illinois
1 review
8 helpful votes
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Dxncar Scam
July 5, 2022

I ordered a part from dxncar that stated was located in Ohio. They apparently were not. I got a 17track tracking number from the seller. Shipping originated from china. Several weeks later no package. Could not get answer from seller or 17track as to what shipping service was used. Seeems like scammers use 17track to give buyers a sense that something is actually coming. However it never does. Call your credit card company and stop payment of 17track becomes involved. You have been warned.

Date of experience: July 5, 2022
Walter W. 17TRACK Rep
over a year old

Morning Tim,

Why would you put the DXNCAR comment in my comments section? By the way, have you ever given me money? Because as far as I know, we're an open, free platform. We don't sell or ship, so we don't have any reason to take money from buyers. Do you see an option for buyers to pay on our official website?!

You denigrate me in this way without any investigation and research and have to make me suspect that you are the fraud I report and slander me to the public to achieve the sinister purpose of revenge on me!

You mentioned in your comment that you could not get answer from 17TRACK. Have you contacted us?

Since you can be so irresponsible as to slander me, then I do not need to be polite to you.

Please tell me your contact information if you are willing to be responsible for your comments. I will arrange for my legal department colleagues to contact you as soon as possible to obtain evidence. My email is walterwang@17track.net.

The Internet is not a place outside the law, and everyone has to bear the consequences of their irresponsible comments!

Walter

P. S: Don't reply that 'I'm threatening you' or something like ---I don't have time for such a stupid thing, and I will sue you. I successfully sued 2 people like you in June. Although the legal process is slow, it is worth it!

Texas
2 reviews
2 helpful votes
Follow Kike W.
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Its got to be a scam
May 9, 2022

I ordered some shoes on there march 25th it said they arrived last friday there in my town it took 2 months i never waited for any order that long if they dont show up today like it says its been out for delivery all weekend im filling a claim this is ridiculous and also the company says there from new york but why my item comes from china i looked up my shoes again and it looks like they have many pages it says the same thing but different state so if they are scamming me hopefully they wiil pay me my money back when i type in my tracking number on the carrier they suppose to have put me threw nothing shows like it dont even exist mmm dam scammers bro need a life never again will i order that bs

Date of experience: May 9, 2022
Walter W. 17TRACK Rep
over a year old

Dear Kike,

I'm sorry for this terrible shopping experience.

I can not find the official price of LV Air Jorden 13 Sneaker, but a similar co-branded model costs about 4000 DOLLARS a pair.

I don't know where you bought it. Many online shops have similar pictures and prices, but they look too fake for me.

You've certainly seen my response if you've seen the rest of the comments here. We are not your seller or shipping company. We are an online package information company. We cooperate with logistics companies to provide convenient status check services for buyers worldwide.

Therefore, it is very unfair for you to leave bed reviews here. Other comments here are also based on a misunderstanding of us. Some of the other reviewers should be as tempted by the low price as you are to fall for it. It's just not you who provide pictures and prices that many people don't want to admit.

I don't know how you bought the product, but I suggest you contact your bank, not the seller, as soon as possible to apply for a refund.

There are a lot of online scams these days. Please do not click on ads from social media platforms, SMS, email and websites. If you need online shopping, please first ensure that the shopping environment is safe and has excellent product quality. Please choose the corresponding official website to avoid being cheated because of the low price. Please also tell your family and friends.

Please feel free to contact me if you encounter any website or package tracking problems again. I will analyze and try to solve the problem with you: walterwang@17track.net

Have a wonderful day and all the best!

Kind regards,

Walter

GB
1 review
1 helpful vote
Follow E V.
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Real company used by scammers
September 30, 2023

2nd time I order something supposedly from the UK, 2 time I receive tracking details, 2nd time it says delivered...
Never received anything, tracking details have changed completely since I checked last!
I blame the scammers in the 1st place but wonder why 17track doesn't stop them...

Date of experience: September 30, 2023
Malta
1 review
2 helpful votes
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Best accurate tracking
December 8, 2022

This is particularly the best app to use for tracking AliExpress orders, it has 2 different sections in the tracking witch is origin (tracking outside your country) and destination witch is tracking inside your country so I really love how it works. AliExpress gave me fake incorrect of the product arriving in my country where as the app tells me where it really went. It's a good app for tracking products. It also shows you what the delivery company will be in your country. The app gives you the best tracking of what's happening with the product, but I will re-edit this review when the product arrives and see the tracking saying it arrived.

Date of experience: December 7, 2022
Tennessee
1 review
6 helpful votes
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SCAM Tracking for SCAM Purchase
June 1, 2023

I ordered a Ryobi Weedeater online and received a tracking number through 17Track. I received tracking updates on this as the package was in transit but when the package was delivered instead of getting a Ryobi Weedeater I received a pair of cheap dollar store sunglasses. This site assists scammers into making customers believe there package is being properly routed.

Date of experience: June 1, 2023
New Jersey
1 review
4 helpful votes
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Scam
December 13, 2022

Please stay from this tracking service and also the businesses that use this company. The website had a foldable tent for my car. Oh I purchased the tent it sends you updates, but when you go to the post office. They tell you it is a scam. This website does not exist. It's bogus then when you contact the other company they just give you a complete run around on it was delivered in the mailbox. It's 125 pounds. How are you going to fit this in my mailbox? These people are a joke.

Date of experience: December 13, 2022
South Africa
1 review
3 helpful votes
Follow Priscilla M.
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So disappointed by your service. I have not received my parcel it is 90 days now and your tracking system is just $#*!ed up. Parcel still in transit till today no movement? And cannot get through to customer service. I guess my money is gone I will just have to accept it the money I saved to get my boys clothing.

Date of experience: June 11, 2022
Walter W. 17TRACK Rep
over a year old

Hi, Priscilla,

Did you see my response to the others?

I am the one who is disappointed that someone would attack others irresponsibly without doing their own research first.

90 days? What have you been doing for 90 days? Unless you're shopping online for the first time, otherwise you should know that it is not normal for a package not to arrive for more than 15 days.

Be on your guard when you can't contact your seller's customer service. But you didn't.

I'm replying because you're buying goods for your child. As much as I hate your unsubstantiated review, I want to remind you:

There are a lot of online scams these days. Please do not click on ads from social media platforms, SMS, email and websites. If you need online shopping, please first ensure that the shopping environment is safe and has excellent product quality. Please choose the corresponding official website to avoid being cheated because of the low price. Please also tell your family and friends.

Please feel free to contact me if you encounter any website or package tracking problems again. I will analyze and try to solve the problem with you: walterwang@17track.net

Have a wonderful day and all the best!

Kind regards,

Walter

Arizona
1 review
6 helpful votes
Follow Kiki S.
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SCAM
November 28, 2022

I'm here for the same reasons as all the other people, to let you know this company is a scam or works with scammers. If you ordered something and got a tracking number for this company like I did, I hate to tell you your goods aren't coming. They will say they are coming and that they delivered but you will never get them. And it's their way of keeping you from getting your money back through your credit card. They tell your credit card company "look, we provided shipping, we can't help it if they never received it". Now you are out the money. I hate scammers.

Date of experience: November 28, 2022
Oklahoma
1 review
0 helpful votes
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SCAM TRACKING COMPANY
April 25, 2024

You will not receive items that are tracked by this shipping company. It is a scammer site. Beware, they will offer 30 % refund and will blame DHL. DHL will not respond either.

Date of experience: April 25, 2024
Norway
1 review
3 helpful votes
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It´s been 62 days
December 13, 2022

I ordered something off etsy. Waited and waited. I asked for a tracking number so I could see where my package was. The seller provided me with a link to 17track. I asked for another link to the company that is actually shipping the package. 17track don´t ship anything. The seller said something was wrong with the post company. I have waited for 62 days now, and it still says in transit on the 17track website. It seems like I won´t receive my package, even tho the seller say I will probably receive it soon.

Date of experience: December 13, 2022
Georgia
1 review
2 helpful votes
Follow Riichard L.
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17 track is obviously a delivery method that scammers use to make you think your order is being delivered! Why and how these pos mfs are getting away with this is unreal! Let me find just one person involved in this scamming bs and I guarantee it will be the end! Absolute criminals so if you see 17 track you know that you just got screwed! I have tracking from them all the way from China and says that it was delivered! I have cameras all around my house to prove they never delivered crap which was supposed to be through USPS! 17 track will be investigated by the post master because i have all the tracking info and they are on it! Pos need to be in prison along with the scammers they are involved with! If it were up to me and it will be if i ever catch one of you scamming mfs i will give you MY justice!

Date of experience: September 3, 2023
Washington
1 review
8 helpful votes
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Scam thru and thru
September 24, 2022

In league with Somib Shop, falsify their supposed deliveries. Removed my comments to them about their delivery coming from Grand Rapids, Michigan for delivery in Washington State. Tracking states left Michigan 6:45 am & delivered 12:45 pm to me in Washington State. Tried readout to them, no response other than yo delete my stating that delivery couldn't possibly have happened. Site states they are not responsible and to look to the seller, seller says to contact them. Disputed with credit card co, fingers crossed on that.

Date of experience: September 24, 2022
Texas
1 review
9 helpful votes
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I placed an order with Vchics.com for $164 dollars and never received my blouses. This is total fraud from one of the most dangerous countries in the world. They gave the world COVID-19 and everything from there is fraud. China even has a fraudulent shipping company to cover their tracks. Don't purchase anything from a Chinese company ever. Buyer beware!

Date of experience: July 6, 2022
Walter W. 17TRACK Rep
over a year old

"This is total fraud from one of the most dangerous countries in the world."

Most dangerous countries... Hahahahahahaha!

I'm sorry, but I just saw the news about your country this morning. It is a safe country worthy of the name.

I don't have to explain anything to you because you don't deserve my respect. It's like the grasshopper only knows that there are three seasons in a year.

California
1 review
0 helpful votes
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People- let's let up on Walter- he is correct, though I do not agree with his form of arguing with all of you- he is fed up, he is not the one, who didn't research the company you bought from, so give it a rest!~
I too was scammed but not by Walter and his company, by the seller. Reading all this demeaning language is pathetic!, no one deserves this treatment, that has not done the problem, he is a worker for a packaging company! STOP on him already!

Date of experience: July 21, 2023
Canada
1 review
2 helpful votes
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Dishonest company
March 9, 2022

The most dishonest company. All tracking info is bogus. Nothing is ever delivered.
Famous line duly voted. What does that mean. Shipment delivered to your mailbox but the shipment is delivered 1000's of kilometers away.

Date of experience: March 9, 2022
Walter W. 17TRACK Rep
over a year old

Hi Tim,

My name is Walter and I am from 17TRACK.

I read your comments.

Can you tell me which shopping website did you buy the product from, please? Have you double-checked with your sellers about the logistics provider they use then? Do you have any evidence to back up your comments and show them to me and the public? I mean can you be responsible for your comments, please?

Looking forward to your reply.

All the best!

Kind regards,

Walter

Overview

17TRACK has a rating of 1.2 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 17TRACK most frequently mention tracking number, post office and credit card. 17TRACK ranks 378th among Shipping sites.

service
96
value
80
shipping
92
returns
64
quality
70
This company does not typically respond to reviews
+74