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17TRACK

How would you rate 17TRACK?
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Australia
1 review
0 helpful votes
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Should just shut down
November 12, 2024

False tracking information I've had 2 package "delivered" but nothing was found anywhere both times. Don't trust this company it's just both not worth your time or money. They don't have anything to do with the packages or deliver and get all their tracking information form someone else so they are pointless. They need to change something in the company if this how the company runs or better shut down.

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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If you buy something off of a Facebook ad and they use this 17Track it is a scam - call your credit card company and have it canceled quickly. The point is to take your money (possibly your CC info too, and then tell you it is shipping using this scam tracking service until the CC payment clears and then tell you to look around for it, check your neighborhood, etc but never give you a refund. Facebook ads are notorious for scams like this!

Date of experience: June 22, 2024
South Africa
1 review
4 helpful votes
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Horrible service
December 5, 2023

I order sneakers a month a go,today I received a email that my sneakers are delivered.i don't know who signed it off I was never informed that it will be delivered.right now I am sitting without my sneakers and they say I must my neighbors but I asked them to deliver it at work.i want my money back or get me my sneakers

Date of experience: December 5, 2023
Belgium
1 review
1 helpful vote
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Best tracking app
December 21, 2023

I don't understand all negative comments, 17track is the best app in its category, they made a lot of improvements over time and most important that all of you forget, it's completely free. I saw many people complain about their package that didn't arrive or that 17track said that it was delivered but they didn't receive their package, GUYS 17track only shows you the status of a package, they're not responsable of what all delivery companies do with your package, and those who say that the informations are incorrect, basically what 17track does, they go on the website of the delivery company and paste your tracking number there and redirect the informations on their app/website. So stop blaming them, we should thank them that they made such an amazing app and we don't even need to pay. 17track team, keep it up like that, you guys make an amazing job.

Date of experience: December 20, 2023
Florida
5 reviews
1 helpful vote
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Absolutely horrible. There are no current updates. Last updates you will see are almost 2 weeks old. There is no chat or live agent anywhere in sight. Contact us and Help center is the same thing and you just go around in circles. I bought from TRYGLAMORY and they use this carrier. I will never buy from them again!

Date of experience: February 14, 2024
Texas
1 review
2 helpful votes
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Scammers
December 11, 2023

If your package is being delivered by this business, you probably will not get it, they
Will give you bogus information and then they will tell you your package has been delivered but it hasn't. I guess they are part of the scammers that sold you whatever you purchased

Date of experience: December 11, 2023
Iowa
1 review
1 helpful vote
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Here's a hint, every courier in the world operates digitally, and they are the ones who generate the tracking numbers, and with few exceptions, the couriers are the ones who generate the tracking numbers, and the tracking numbers are generated as soon as a label is generated, regardless of whether anything has actually shipped.

So if you;re given a tracking number and it can;t be found on the couriers website, you were given a fake tracking number, and I'd be willing to bet the seller is trying very hard to steer you towards that website and coming up with all manner of bogus excuses as to why it's not showing up on the actual couriers website.

Date of experience: January 30, 2024
South Africa
1 review
0 helpful votes
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Didn't receive my order
February 4, 2024

I tracked my package daily and when I was told that it arrived I was extremely confused since I had not gotten a direct delivery and it was not at my local post office either. I am very disappointed and I do not recommend using them.

Date of experience: February 4, 2024
Georgia
1 review
3 helpful votes
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Ordered item from ABNG, after two weeks sent email to seller requesting package status. Seller sent me an email with 17 Track package tracking number. Two weeks later, 17 Track shows that the package has been delivered, which is not the case. Clearly, ABNG created a false package tracking account after my request for information

Date of experience: December 26, 2023
Michigan
1 review
0 helpful votes
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Never received the package, Tracking was great until delivery of the sewing machine from JoAnn's. Can't submit a purchase photo but do have a tracking number - XRS*******8153

Date of experience: July 15, 2024
Illinois
1 review
2 helpful votes
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No credibility
January 10, 2022

Bought lithium batteries from a Chinese seller. After 2 months I finally opened up a claim. They begged for patience and sent me what I now know is a bogus tracking number at 17track. Looks like a legit slow transit, but final delivery never happens to you.

Date of experience: January 10, 2022
Walter W. 17TRACK Rep
over a year old

Dear Chuck,

First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.

I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.

17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.

However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.

I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.

I wish you all the best!

Walter

New York
2 reviews
0 helpful votes
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I order my package for nearly two months keep checking from the seller was informed that the package was delivered. But I get nothing hard to believe is delivered… This company is scam and bu$#*!. Now I have to ask for my refund or resent me the package. I order from Temu hundred of dollars items they have no reaching me..

Date of experience: January 25, 2024
Arizona
1 review
11 helpful votes
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This company is part of a scam that operates with fraudulent companies selling non-existent items. They then show tracking of packages that don't exist to try and string along the victim to prevent or prolong the purchaser from charging back

Date of experience: September 1, 2023
Philippines
1 review
4 helpful votes
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False Tracking Information
September 15, 2021

I had two seperate orders through AliExpress that the supplier provided 17track for tracking information. Neither of the orders arrived and the tracking information proved to be totally false. 17Track showed the shipments arriving in the country, passing through customs and then at a post office awaiting pickup, though no post office was specified. Then showed the items as delivered when in fact they were not. The Philippine Postal Service tracking site had no record of either item ever entering their system. AliExpress have agreed to refund one of the orders, the other is still awaiting their decision. 17track is a scam than supports scammers.

Date of experience: September 15, 2021
Walter W. 17TRACK Rep
over a year old

Dear Bryan,

First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.

I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.

17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.

However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.

I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.

I wish you all the best!

Walter

Oklahoma
1 review
4 helpful votes
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SECOND TIME
October 12, 2023

I had placed an order for some new purses and waited for over a month for them to come in. They provided me shipping info from 17track and I checked the website daily. When it finally showed my order out for delivery I waited all day and nothing was ever delivered. I contacted both 17track and the seller and it took weeks for them to reply. They finally contacted me back and said that they would send me a replacement and then a couple of weeks go by and I get another 17track shipping email. The first time it showed it was going USPS the second time Fedex. Yesterday, it once again showed out for delivery and I waited all day and...big surprise NOTHING! I have contacted everyone again but I'm not holding my breath it appears that just like everyone else is saying it's a scam and 17track is helping them.

Date of experience: October 12, 2023
California
2 reviews
8 helpful votes
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Chinese Scam...
December 3, 2022

Ordered something off of Facebook. It's been weeks. The company even gave themselves a $5.71 tip off my my credit card! Emailed them several times, they told me to keep waiting. I asked for the shipping numbers and there isn't one available. How can you ship something without a tracking number? Also, they told me that the item will arrive between 2022-04-05 and 2022-04-16. Well people, it's December not April! The bank filed a fraud claim for me. Buyer BEWARE!

Date of experience: December 3, 2022
Michigan
1 review
4 helpful votes
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Total bull$#*! every order my rating is 0 but is not an option that why they are 1 star except the fake responses 17 track is part of the scam in transit my $#*! they say it's on a boat not airline total bs.

Date of experience: August 10, 2022
Texas
1 review
17 helpful votes
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I first figured out the site I ordered from was a scam then they send me tracking info for this company and it says it was delivered to my mailbox no way in hell is an electric bike going to fit inside a mailbox. Scammed and on top of that my bank took their side so now I'm out 87$ I'm furious

Date of experience: July 27, 2022
Australia
1 review
0 helpful votes
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This is the worst transport company, they don't return emails, you can not call them, there site stated that your item has been delivered but nothing has been, and customers are left just thinking is this all a scam

Date of experience: October 2, 2023
Virginia
1 review
14 helpful votes
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17Track Very Devious
October 19, 2021

What makes 17 Track so devious is that often they indeed give accurate tracking information, which is very helpful. But what makes them dangerous is that they also take contracts from scammers and are paid to issue fake tracking information--it appears that your package is on the way, but when it "arrives" it is nowhere to be found. That is because there never was a package sent. This has happened to me 3 times now. Fool me thrice, shame on me...

Date of experience: October 19, 2021
Walter W. 17TRACK Rep
over a year old

Dear Franklin,

First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.

I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.

17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.

However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.

I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.

I wish you all the best!

Walter

Overview

17TRACK has a rating of 1.2 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 17TRACK most frequently mention tracking number, post office and credit card. 17TRACK ranks 378th among Shipping sites.

service
96
value
80
shipping
92
returns
64
quality
70
This company does not typically respond to reviews
+74