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17TRACK

How would you rate 17TRACK?
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Texas
1 review
3 helpful votes
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Scam
October 11, 2022

HSDSW*******036YQ is my tracking number which says my package was delivered on 10/8/2022. I did not receive any delivery and this is a scam and anybody using this service will be cheated. This is just a scam.

Date of experience: October 10, 2022
Louisiana
1 review
10 helpful votes
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I guess I got scamed
August 10, 2020

So I ordered an air conditioner from Sowntly.com it was all good at first my package was coming took like a month. 17track was the one I was tracking the package. I seen that my air conditioning was at the post office on the 3rd at 10:56. Well I go see and the postal worker tells me there is no package. I showed her my recipet my tracking thing that says it's there. Nope it's not there. The funny thing is Is that they keep telling me someone signed for it and when I ordered it I DID NOT give them my po box number. I gave them my house address so that's weird. I told them that I will go ck tomorrow again and if it's not there then I want a refund. They emailed me back saying how about you keep better track of your tracking and that they would send another not the refund. I said if u send another its gonna take another month to get here. I can't wait that long. This is crazy! I am discussed! Never again I learn my lesson. I will get my refund!

Date of experience: August 10, 2020
Walter W. 17TRACK Rep
over a year old

Dear Ashlee,

First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.

I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.

17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.

However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.

I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.

I wish you all the best!

Walter

Mississippi
1 review
2 helpful votes
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JUST...DON'T..
November 28, 2022

This tracking company doesn't update the tracking information. So if you have a plan to have an item arrive before an event. JUST CHOOSE SOMEWHERE ELSE. Save your self time and extra emails to find out that this tracking site doesn't take its job seriously. I want my products or my money back. It has been over 21 days since I placed a order with Pretty Transfers and the last tracking update from 17Track.net was on 11.16.22. SAVE YOURSELF SOME TIME AND JUST DON'T. Make your purchases from companies that will use a dependable, reputable,delivery service because this one is not listed in that group. Tracking# -----------8580

Date of experience: November 28, 2022
California
1 review
2 helpful votes
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Why?
August 4, 2022

With so many old school shippers that have these logistics down to the T, then there are these new jokers that make no priority about your orders or shipments. The up to date is never accurate, just a slow underdeveloped system. Stick with FedEx or UPS or DHL, they have logistics down to a T!

Date of experience: August 4, 2022
Canada
1 review
1 helpful vote
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Just like everyone said on here. I went to buy those boxes from them and I guess I too give em them Chinese a extra bill for no reason when this was my xmas gifts!

Date of experience: November 9, 2021
Walter W. 17TRACK Rep
over a year old

Dear James,

First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.

I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.

17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.

However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.

I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.

I wish you all the best!

Walter

California
1 review
2 helpful votes
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Some real $#*!s leaving reviews here
December 29, 2022

17Track is a resource for TRACKING PACKAGES, they are NOT a shipping service! People complaining about being ripped off by Chinese sellers SHOULD be complaining to those vendors. All 17Track does is pull tracking data from actual logistics companies and display it in an easily understood and readable format. I use this tool for tracking all of my international purchases. It's free and reliable, there's absolute no downside to it. If a package is delayed, that's the fault of China Post or Orange Connex, et al. It perplexes me that there are so many 1 star reviews here, from people that clearly have no idea who their issue is actually with. Literacy, people

Date of experience: December 27, 2022
GB
3 reviews
4 helpful votes
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I didn't repeat didn't receive my parcel on the 3rd of September my money was stolen £61.55 on the 7th of August they are liars track 17 China post smile.com and www.ofnewarrival.com are all the same scammers just rotten thieving scum robbing decent people

Date of experience: September 5, 2022
California
1 review
5 helpful votes
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I will order that has any dealing with this carrier ever again how in the hell do you het LOS ANGELES AND ORLANDO MIXED UP my package is in orlando as we speak you suck really really bad and what make's it bad really bad there are no phone number to reach them so now I lost 61.99 dollars so pissed never again.

Date of experience: June 24, 2021
Walter W. 17TRACK Rep
over a year old

Dear Becky,

First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.

I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.

17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.

However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.

I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.

I wish you all the best!

Walter

Texas
1 review
4 helpful votes
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17tracking is very inconsistent, and it's used by many IG scammers that give the same tracking number to 10 people and that same number stays in their system for month with delivery on the way.

Big scam, watch out for IG Account CEO of Macz / Macz store a sneaker reseller, he has scammed over 30 and counting. Account cannot be verified report this account and share to secure many victims

Date of experience: March 16, 2023
North Carolina
3 reviews
4 helpful votes
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Beware of any company that uses this tracking system. I never received my package and they have no idea where it is or who the delivery service was in the US.

Date of experience: July 21, 2023
Texas
1 review
12 helpful votes
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False delivery
March 13, 2023

Ordered package over a month ago and still haven't received it yet even though it's saying it was delivered. Keep getting run around from seller as well. Worst delivery service ever.

Date of experience: March 13, 2023
GB
1 review
2 helpful votes
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Scam
August 17, 2023

Avoid at all costs. Lying in emails, package was never sent to me.When I contacted Royal Mail when my package supposedly arrived in Britain they were aware of this bogus company

Date of experience: August 17, 2023
GB
1 review
0 helpful votes
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These guys assist fake websites set up in China to Rob your money they provide tracking that is fake as a way of delaying action taken agains the fraudulent supplier be aware of any company you purchase from use this company, I was fortunate it wasn't a large amount I was testing the water stay away

Date of experience: September 7, 2023
Ohio
1 review
5 helpful votes
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WHAT A JOKE
July 23, 2022

I ordered from Wayprima at the beginning of June they sure do a good job at making it look like your package is coming even going as far as saying released from customs. THIS IS A JOKE A SCAM and they are for sure working with these FAKE websites. I have tried getting a number for Wayprima and they email me back here is your tracking number, check your shipment and NO company was given to me as far as who was delivering it like UPS, USPS, Fedex etc... I give 17-track a negative 10 for working with scammers. Please dont comment back you have opened facilities in London and blah blah blah save your time!

Date of experience: July 23, 2022
Canada
2 reviews
0 helpful votes
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Total Scam!
October 4, 2023

Tracking say delivered,but item hasn't arrived.
When you phone contact # it says track on line.
You cannot reach a human contact. Complete run around.

Date of experience: October 4, 2023
Maryland
1 review
2 helpful votes
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Scam...
January 5, 2024

I never received any items I purchased. Do not trust these people. My bank is investigating and getting my $500.00 dollars back.

Date of experience: January 5, 2024
Rhode Island
1 review
5 helpful votes
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Scam tracking
September 26, 2023

They work with scam and fraudulent sites to provide false tracking including updates - up to delivered status, which my package was not. An elaborate scam for an $8 item.

Date of experience: September 26, 2023
Ohio
1 review
4 helpful votes
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Scammers
December 6, 2022

Please don't use it or any company that uses them. They will take your money and if thats not enough they than play games with the answer you ask knowing already thst they got you

Date of experience: December 6, 2022
Texas
1 review
5 helpful votes
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Fraud
July 9, 2022

17 track tracking status showing delivered but I didn't receive any package. It's scam provided fake tracking number. Shame on 17 track doing like this.

Date of experience: July 9, 2022
Walter W. 17TRACK Rep
over a year old

Morning Fraud,

We don't provide tracking Numbers. We are online platforms and synchronous logistics companies. So, the information you find on our platform is consistent with the logistics company that is subordinate to the tracking number.

If you like, you can email me your seller's website link, your tracking number and relevant information to me. I'll double-check it for you.

The question of the tracking number, because I'm worried that there will be fraudlers who will see our survey records, so I'm not convenient to say here. If you are interested, I can also tell you by email.

My email is "walterwang@17track.net".

Have a good day.

Kind regards,

Walter

Kenya
1 review
1 helpful vote
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Scam
January 24, 2024

I just got this message right now and I don't have the package they just took my cash why are you doing this guys?

Date of experience: January 24, 2024

Overview

17TRACK has a rating of 1.2 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 17TRACK most frequently mention tracking number, post office and credit card. 17TRACK ranks 378th among Shipping sites.

service
96
value
80
shipping
92
returns
64
quality
70
This company does not typically respond to reviews
+74