So I ordered a product on January 10th of this year I was charged by January 11th product was supposedly shipped out 5 days later and I received it supposedly 2 weeks ago No such product has been shipped by seller. Sellers website dawnofcastle.com is no longer up and running which was the sellers website when I was able to research information on that website the address was a personal home and the telephone number associated does not work or was not in service nor accepting voicemails. I reached out to PayPal regarding the matter and they referred me to my bank I reached out to my bank and my bank referred me back to PayPal and my postal service says they have no information regarding this tracking information. So no one wants to help me. Though so those that believe that track 17 is a front are probably right scammers are using that website to filter transactions and shipments that do not exist I wonder if PayPal or 17track can be held financially liable, I wonder if we all came together and sued some body anybody responsible.
I ordered a package with all types of clothing for my granddaughters CHRIST-mas presents this year. The company was www.onecentss.com. My order was placed on the 27th of September 2022. It was tracked by 17TRACK and then USPS tracked it all the way to my address and shows it was shipped and my package was delivered. What a joke! It had a ball of brown paper wadded up inside with a broken gumball-toy ring inside. I WILL NEVER ORDER FROM THESE THIEVES AGAIN! BUYER BEWARE! :( :( :( :( Go read all the reviews... I wish I would have.
Package shows arrival in my country december 2. It's now the 22, and no movement. Their email bounces back, their chat is non existant. Very unhappy.
Dear Elizabeth,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
If the company is real, they are in bed with a lot of different scamming sites... that also makes them, scammers in my books.
Dear Sir or Madam,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
Walter w from 17 track
Copy pasting same reply to all complaints. It not funny its pathetic... Don't you shame on yourself Walter?
Dear Shekhar,
I am still waiting for your reply.
If you think my reply is correct, then please revise your comment so that more people have a correct understanding of me. If you think what I said is wrong, please put forward your opinion and we can continue the discussion.
But you haven't responded. I think it's because you're guilty. If so, you still owe me an apology. Now, who is ashamed, please?
All the best!
Walter
Update:
Morning again, Shekhar,
I'm sorry, but I didn't see your reply. Do you agree with me, please? I think you should reply. I simply assumed that you wanted to discuss this with me, not humiliate me like everyone else. Otherwise, you will be ashamed of yourself.
Please tell me what you think, and I am looking forward to your reply.
Have a wonderful day and all the best!
Kind regards,
Walter
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Good morning Shekhar,
I saw your comment, and thanks for your question.
However, I copy and paste because every comment here is malicious and deliberately defamatory. I didn't see any requests for help in those comments, just insults and whining.
So, I don't think I need to waste my time replying to the comments here. My time is reserved for people who really need it, not for vigilantly maintaining it.
I don't understand why people who I've never met would leave such vile and hostile messages. I can't see the goodness here. It's full of horror. They were abusing people without any evidence or any research. These people are shameful, and they should be ashamed of their words, not me.
I reply your message because I felt like you were different, even though your messages are hostile.
I don't know if you know what I mean. And I don't need your understanding. There are a lot of online scams these days. Please protect yourself and your family. If you're unsure about a website or have problems tracking packages. I welcome you to contact me at any time, and I will help you analyze and try to solve the problem.
I appreciate your comment, despite the hostile nature of your message. If you have any questions about our service, please feel free to send me an email at walterwang@17track.net.
I wish you peace and health.
Walter
Well based on my current experience with these POS and these reviews I've been scammed. NEVER, EVER, EVER PURCHASE ANYTHING FROM ASIAN COUNTRIES OR AUSTRALIA! BIGGER SCAMMERS THAN NIGERIANS!
Dear Nicole,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
You order something and they send you a tracking number that does not work, yu ever get the goods even though they said it was delivered.
Damn random thieves of the devil damn thieves I hope that damn company goes to hell for thieves that are,, random of the devil, THEY SENT SOMETHING TO ME AND THEY STOLEN IT AND DID NOT LEAVE IT TO ANOTHER ADDRESS THIEVES IF THEY THINK IT IS LIES LOOK AT THE TRACKING NUMBER HERE. TW2307E*******002! THIEVES WENT TO TAKE IT TO ANOTHER ADDRESS KNOWING THAT MY ADDRESS WAS CORRECT ON THE LABEL I HOPE AND THAT DAMN COMPANY GOES TO DEVIL THIEVES! It wasn't for the damn city of "Hatboro" damn, it was for the city of "ALLENTOWM" that thieves were coming
Where is my package
Been in transit for months now from china
Not got it still lost?
Has my it gone round the world
How was I supposed to know where your package was?! You won't even give me your tracking number！ What do you want me to do?! Do you want to solve the problem or not?!
Makes up shipping info for non existent package from serval web based scammers. This makes them a accomplish in the scam.
Dear Robert,
First of all, please accept my sincere apologies. We have just opened our European headquarters in London, UK and very busy. Please forgive me for not replying to your message in time.
I checked your message; I don't know whether your package has been received at last. But I think there is some misunderstanding between us. Please give me a minute.
17TRACK is not a manufacturer, logistics provider or seller. We only focus on online tracking and inquiry of parcels. We are simply using our expertise to assist customers with problems tracking their packages. But we're not responsible for manufacturing, selling or shipping. Therefore, please contact the seller or the shipping company corresponding to the logistic number if the parcel is overdue.
However, I would like to remind you that please do not copy and paste the website you receive from social media platforms, SMS, email, or other places when shopping online. Instead, search for the website in Google or another formal browser and browse to purchase.
I hope my explanation will clear up your misunderstanding about us. Please feel free to contact me at walterwang@17track.net if you have any further questions about the package enquiry. I'll face it with you and figure it out because we will never be enemies but friends.
I wish you all the best!
Walter
It says received but not got anything, please never order from there it's such a scam never trust it
I placed several orders from Facebook and 17track was the shipping company I placed these orders in November and December of 2022 and I still and never have received my order and the tracking information shows they was delivered but I didn't receive them I contacted 17track and they said that they have no control over the packages and that they don't know who they handed them over to which would be another delivery service that delivered them I contacted usps and FedEx and ups and none of them have any information so I can't find out the delivery service and I lost over 500 dollars and the company's won't respond to me anymore I go to the website and the stores come up but they give no email or phone number to call them or email and the stores I ordered from have a totally different name them what was sent to my email so what to do and now when I go to pull up the sites they are not in my search area in my email and I took pictures of 2 of them the Nordstrom one is now closed this is crazy why people want to scam people
The Good
17 Track showed me the progress of my shipment all the way from mainland China to my doorstep, with date and timestamps, and locations of my package along the way.
The Bad
There appeared to be a glitch in the tracking as the service told me my package was out for delivery from my local post office, and the package never showed that day. Then, the next day it pinged in a city 2 hours away. The following day, weirdly, it was delivered to my mailbox. This could have been an error on the postal service's part.
The Ugly
Unfortunately the site I ordered from was a scam site and I am in the works to get my money back from the scammers, which leads me to my next point. If the website you ordered from has magically lower prices than 99% of other websites for the same item AND they use 17Track as their tracking provider COVER YOUR BEHIND because theres a high likelihood that you've been scammed. Since 17Track is a free, unmonitored tracking service scammers seem to use it as a haven for their tactics which leaves it up to us as consumers to be weary about which sites we click "submit order" on the internet.
USPS can't find tracking info but 17 track can it programmed they stall out time then say your package was delivered but to where from who?
Experienced twice - Two different parcels, twice NEVER DELIVERED and NEVER exist in the Australian DB
Watched site as it tracked from Singapore to Birmingham. Says signed for. No one came and not on video
I realized I was scammed the same day I ordered from a company on Facebook. They used a company name and logo (clearance warehouse) and web address that belongs to another company. The original website i ordered from looked very legit but it disappeared. The real company (Clearance Warehouse) posted a warning about the scam on their facebook page. After I received my order confirmation email (from Ackray and Okelive) I noticed a different company name and address...that tipped me off and I checked it out. The second website was intirely different name and products There were spelling variations in website addresses again after I contacted them and canceled my order within 24 hours that was guaranteed money back. The email address for customer service was a person's name not a company name. They asked me why I wanted to cancel and I said because it was a scam. They said too late order has been shipped and track the package through 17track. I went to USPS to check the tracking number there and it does not exist. Fortunately, I reported the fraud to my credit card company the day of the order and closed the account. I am out $30 but glad it wasn't more than that. Beware of purchasing from ads on Facebook. Check out the company websites and verify they are legit. Also look for misspellings and slight variations in spelling of website addresses, etc.
My parcel left with neighbor but no details of who. Still not received my parcel. Unable to contact by email are phone for more details.
Overview
17TRACK has a rating of 1.2 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 17TRACK most frequently mention tracking number, post office and credit card. 17TRACK ranks 378th among Shipping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi El,
I am very sorry for my late reply. We are currently setting up our European headquarters. Please forgive me for this.
I read your comments.
Where did you find Dawnofcastle.com, please? What product did you buy? How much is it? I'm sorry that I can't help you get a refund, because as you know, 17TRACK is just a free online package tracking platform. At the same time, I wonder why your bank and Paypal have been pushing each other?
However, there are a lot of scam sites these days, so please don't click on advertising links from social media platforms, SMS, emails and websites. If you need to shop online, please make sure the shopping environment is safe and has good product quality.
Although I can't help you find a refund, if you want to discuss with me, or if you have any uncertain website or package inquiry in the future, you are welcome to email me at walterwang@17track.net.
All the best!
Kind regards,
Walter