Wish Questions & Answers

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Here’s what consumers have asked with answers from Wish staff and previous consumers.

438 questions answered
15% answered in 1 day
Question:

Why are reviews mostly negative?

Answer:

Sizes are not accurate. In the clothing but I just irdered again (a shirt) and it fits but i went up a few sizes. Plus if u pay $1 why would your expectations be high? Its costume jewelry. The scarves & bracelets are very beautiful!

By jen c.
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Question:

Hi! i made a purchase on march 10th buy i never received the order number or any other notification as usual. however, the money was charged from my account. i have been asking in costumer support about it and no one tells me my order number and when my purchase should arrive. please, help, who should i refer to know that information?

Answer:

Check the item again on Wish. Are there pictures of other people who have received the item and are there reviews? If there are both of those (or just the pictures than you are way more than likely to receive the items you purchased. Orders are shipped from another country and you pay a very low price so you can't expect to receive it quickly. The longest it's taken for me to receive at item was about a month and a half.

By Dory D.
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Question:

Is this a fraudulent business?

Answer:

In my experience, anyone that takes your money and didn't deliver the good purchased is committing fraud... Do yes, yes, it is fraudulent.

By Roger H.
Question:

I'm a size 6 in jeans and 8 in tops what would the sizing conversion be, yes i read the chart but would like answers from people who have purchased items

Answer:

I would be careful with their clothing. Please read the reviews on whatever you want to buy there. I read some of their clothes are very cheaply sewn. I only bought one shirt from there and was a bit small but the workmanship was good. They also take a long time to ship. I waited almost 2 months. I had problems with them because they took confirmation emails and screenshots so they thought they would get away with it. I emailed them everyday. They also took forever to refund my money. This site has no real customer service number and the one they provide always has their inbox full. Don't believe all those 5 stars reviews either. They are done by employees and watch your credit card. Ppl have reported that there was money missing for charges never made. If u like u can read about this on line under Wish. Com complaints and u will read some surprising things. Good luck!

By Rosi S.
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Question:

Im seeing alot of negative reviews but i have seen a few things i want but not sure

Answer:

I took a chance and wish I had not. The pictures looked so great but I got poor quality items that were broken and one item never arrived and all they keep saying is to print the return label and ship it back for a refund. YOU are responsible for the shipping so it costs as much to ship the item back. Every item ships separately. The customer service would not help me at all. I have never posted a negative comment about a company until now.

By Debra D.
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Question:

Is anyone from ireland that has ordered from this site? what are your thoughts

Answer:

I am not from Ireland but I think that wish gets a bad rap. This website is an affiliate site. The people that put this site are genius marketers. You not ordering from wish. They do not have a warehouse. You are ordering through them as middle men. The products you buy is from a wide variety of sellers that are posting their products on the wish website. Bear in mind that there a good sellers and bad sellers. You are taking a chance on that seller of the product. Make sure that you read the reviews of the seller before you buy.

By Rory L.
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Question:

If i order multiple items will i recieve them all together or separte

Answer:

I wouldn't... I purchased 2 items at 2 different times within a week, and didn't recieve any of them.

By Scott S.
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Question:

Answer:

They do not have a phone # I wrote to them asking they said they dont. They say they are out of CA but they are in China. I ordered a bracelet for a $1 and did get it like a month later and its ok (it was $1 cant expect much) but after reading the comments of people getting scammed I called paypal and my bank to make sure nothing goes thru from Wish or any other company they go by. Would get a ton of automated emails back when I would ask a question and had nothing to do with what I asked.

By Sue M.
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Question:

Why won't my wish app give me the option to write reviews on products!? help please? i've tried everything

Answer:

If you are lucky enough to get a refund or receive a refund because you did not receive the order they do not want you to share your negative experience with Wish so they close it so that option is not available. If you get a product that is damaged or not what is advertised they try to make you pay for returning the product which is illegal as the mistake was made by them or one of the stores they represent. If you can not get remediation with Wish contact your bank, credit card company and the Alameda County District Attorneys Office Fraud unit in California they have jurisdiction of Wish.com as their office is in San Francisco which is Alameda County and file a complaint. Tell wish you are going to do this

By John o.
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Question:

A seller on wish has laptops for 1 dollar 2 dollars for shipping.anyone ever order a laptop on wish for this cheap and actually get it a laptop?

Answer:

This is the 2nd time I ordered most of the 1 $ items and as usual the 2nd day the will send an email that items were not processed on time click to get refund. It is all fake and if I order regular price item it will take forever to come. Thanks

By Moustafa A.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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