BikesDirect Questions & Answers

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Here’s what consumers have asked with answers from BikesDirect staff and previous consumers.

46 questions answered
30% answered in 1 day
Question:

Are the bikes new or used?

Answer:

Hi - All bikes we sell are new:) Super easy to assemble. Most are up to 90% assembled. Check out our customer reviews page here http://www.bikesdirect.com/testimon.htm and our assembly tips page here. Eleven Year old customer Jeremy assembled his own bike and made a video http://www.bikesdirect.com/instructionhelp.htm

By mike s.,
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Question:

I want to train for the 145 mi. camino de santiago trail in spain. i live in no. calif. which bike would you recommend? i have been a road cyclist for over 25 years.

Answer:

The trail is mostly paved, I have a Century Café Pro that would make this an easy ride

By Julian M.
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Question:

So i read on your website that most wheels need to be trued. i can put a bike together no problem (or at least i can take one apart... putting it back together takes longer.). but i have no idea of how to true a wheel and what it involves. happy to hear any suggestions.

Answer:

Hi - most bikes arrive without needing to true the wheels but a few do. This is normal, takes very little time and is easy to do. Here are some videos on Youtube we've found customers say are good: https://www.youtube.com/watch?v=f1SHmFBihKM In rare cases, wheels that arrive damaged simply contact us for replacement:) Happy riding, Joe

By mike s.,
Question:

Answer:

To answer your question, you will get the bike as listed in the specs of the page you ordered from. A little info about the bike industry. Factories overseas build bikes months and sometimes up to a year in advance. For example, bikes that arrive in the store in January would have been built sometime in the previous year. Lead times for ordering parts can be up to 6 months. Model years are not hard and fast like the auto industry. Some bike brands have actually done away with model years. We've been in business for nearly 20 years now and have hundreds of thousands of happy customers. Ride happy and think about all the other thousands of happy customers who are busy enjoying their bikes that they saved Up to 60% Off :)

By mike s.,
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