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I purchased my bike from them in 2012 and had no issue with the purchase or subsequent emails.
Recently my rear derailleur hanger broke and again I emailed them with a copy of my invoice to get the correct hanger to order. The one they recommended is not the same as the one that broke and now getting them to return my emails is impossible - no response. Very frustrating
Julian M.'s review of BikesDirect earned 7 Very Helpful votes
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After buying 4 bikes from them I know these are seconds from the production of branded bikes....
3rd bike I have bought from them in less than a yr. The last one I purchased was a Taz 2.7 mtn....
Hi Julian - this is very odd and we are surprised you are not able to get in touch with us. We have our phone number posted clearly on our site and on this sitejabber page. Please message me your email address and call us asap to get you taken care of.
It could be that yours or our emails are going into spam or being blocked by an ISP.
Please try emailing bd4alternative@yahoo.com?
However, the phone number 904-249-2453 would be best. Mon-Fri 9am to 5pm EST. Leave a message if we don't pick up right away.
Please update your review when you get taken care of:)
Best,
Joe