The customer service was AMAZING and answered every single one of my many questions. (in 113 reviews)
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Tmart is a disgrace! I ordered something in late November of last year and it took about a month for them to tell me that it was out of stock. I had the option to wait until it was back in stock or change my order. I waited about another month or 2 and it never came back in stock. I finally decided to get in contact with Tmart by their only means of a webchat. They were nice, OK. I changed my order to something similar, requiring a partial refund because the new item was cheaper. I was promised that it would take about 1 week for it to arrive and ship. It's been 2 months since that date, the item never shipped and just today (May 1st 2015) I asked for my refund. Now, I just hope they will actually give me the rest of my money since they so kindly held on to it for 2 months without doing a single thing with my new order. 1 week my ass.
Tip for consumers: Do not buy from Tmart.Ask brian about Tmart
i bought a standard AC adapter for my iphone5. I have tried this with several outlets and it doesn't allow charge of my iphone. It appears to plugin correctly and showing the charging lighting bolt but % power never goes up. When I take the USB cord out and plug it into my laptop the phone charges so the adapter is bad. I have already gotten the run around from tech support on a lighting to 30pin adapter that doesn't support audio. They wouldn't send a new one but gave me points so I can waste more $$ so I'm done with tmart. Buyer beware you get what you pay for I guess. Incidentally, when I tried to post this on tmart.com as a review the submit button wouldn't work. How clever!! I think this whole company is a scam and they go for low $ orders and then just outlast you on the complaint side
Good quality objects at cheap prices. Photos are usually very faithful to the true object. Very good customer service and prompt replies if you have a query or complaint. Very much recommended :) Thank you for your service
This is the first time i bought on-line, at the beginning, i was a little bit worried about the quality of the item. But after receiving it, i just feel comfortable about the goods.This experience makes me have more confidence in on-line shopping.
my number one online shopping site!!! i love it, i been happy customer for over a year. Great customer service. Product has very good quality, you get what you paid for and even better.
I bought a tripod in the store and really liked it, the information is real, sending was done very quickly and the product arrived well packed in my house. I found the price very good and the quality is great.
I made a post on my blog showing more information on the tripod: http://www.rockcomluxo.com/2015/04/tripe-barato-e-na-tmart.html
There's such a great range of brushes, from foundation to eye brushes - perfect for any kind of make up.
In my 1st review of Tmart.com, I complained about the customer service and (more importantly to me) the fact that the blue tooth ear piece I had ordered was used and not working. One would think that after 3 "chat" sessions, they would understand that I wanted a new ear piece that worked. Nope. A replacement was sent and it too was out of an open box and it doesn't work either. I'm out my dough, but it is not worth the hassle of dealing with this company again. Caveat emptor....
This website has very shady customer support particularly when you received the wrong product, They either did not follow-up with the request for return or just simply insisted the product will work even though it obviously doesn't. I eventually had to file a dispute through my payment channel in order to get a refund
11 Questions & Answers
said she can not change the price when i ask for Lowest Price Guarantee
here is copy of conversation with her
04:01 Your Question is 150407JMGJJD + i have found lower price other web retailer
04:01 Please wait and one of our operators will be with you shortly.
04:02 You are now chatting with Chen Winnie - Retails
04:02 Chen Winnie: Here is the Tmart Customer Service Center.
This is Winnie and it is my great honor to service you.
04:03 sang kim: thank you
04:04 sang kim: i just found lower price in dealsmachine.com
04:04 Chen Winnie: Do you mean that you want to cancel the order
04:05 sang kim: price match
04:06 Chen Winnie: We can not change the item price
04:08 sang kim: you can not match lower price from other store?
04:09 sang kim: lower price guarantee is not going to work here?
04:12 Chen Winnie: Yeah,we can not change it
04:16 sang kim: ok cancel my order please
04:19 Chen Winnie: Ok
04:19 Chen Winnie: I have canceled this order for you.
The refund will be finished in 1-2 business days.
Hope your kind patience
04:19 Chen Winnie: Is there any other things I can do for you?
04:19 Chen Winnie: I am sorry. If you don't have any other questions, I would like to leave this conversation to help other customers. Have a good day!Bye .