I am very pleased with the customer service and RMA service of TMART. (in 131 reviews)
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It's criminal. They send me an item which is the wrong thing, finally get an RMA after 3 attempts and sending photos of the item twice, and then only issue a partial refund. They have a 90 day policy stating they will even reimburse return shipping. I didn't even get my money back on the item.
Up till now I have been very happy with tmart ,But after my last purchase I am not happy at all.I purchased a 7" Tablet for AU$57.00 Was told that I had got one and you know wait for it to come ,Well 2 to 3 weeks pass and the au plugs turn up but no tablet ,So I go to paypay to contact Tmart to find out where the tablet got to. The next thing I know paypal tell me the disput has been fixed .Tmart refunded my money and say they are out of stock ( after 3 weeks of nothing ) and go to our Webb site and buy another one again ( they have them their black ones not white ) but now at AU$92.00 .I have tried 3times to contact them on chat ,but it's ends my message and says we will answer in 24hours ,Well bull to that .No chat working.So Pissed off ,been buying for awhile but think this will turn Me Off .
I ordered a pen and tablet and payed for DHL express shipping. They say that my shipping address is wrong which it isn't. Their live support is down and has been down for over a week. So no real way of sorting this out. Unbelievable
As of now, they claim they will refund me for the purchase but not for the DHL shipping. The shipping amounted to $54 of a $143 spend. Their reason, I gave them a wrong address! I am at a university where I am constantly receiving packages at the address given. They could never supply me with a tracking number so my feeling is this seems like a scam. Additionally thus far I have not received the refund for the item either
Their shipping is untimely. Their customer service is atrocious. There is an obvious language barrier. They also do not provide a telephone number for this reason. They advertiser a 180 Day Free Warranty but they do NOT offer a warranty. I can not express how many efforts I made to try and resolve a warranty issue over a $5-$10 part with them and they told me once you receive the item it is not their fault OR responsibility to replace any faulty items. They clearly do not understand the definition of WARRANTY. I did some research on them after the fact (my own fault) and found they have BBB complaints as well as many listings on The Ripoff Report for many reasons.
Tip for consumers: Do not expect to receive your item on time, or in working order or for any assistance from customer service. FYI they only provide Customer Service online through a chat box. You will also experience a language barrier in communication.Ask Ross about Tmart
Poor service & difficult to work with customer service. Sslow/poor shipping. It took over 2 months to receive merchandise and received wrong/not as described merchandise. Merchandise was missing item and I still haven't received the other product. Even after contacting customer service and they told me that they would ship it out promptly. DO NOT ORDER FROM TMART.com!!! BUYER BEWARE!!!! Waste of time and money.
I ordered the lot of items from Tmart a month ago. The lot was supposed to include the following items: Wintel TV Box CX-W8, Air Mouse Remote Control, Samsung I9250 Galaxy Nexus, IP68 Waterproof Phone Case for Samsung Galaxy Note 3, Liview 4 Channel Full D1 Indoor/Outdoor, Outdoor Garden Solar Energy Recharge LED Fence Light Blue Light, and 100pcs Colorful Mini Dice.The Liview 4 Channel DVR Kit was missing in this lot. Also missing was the Air Remove and the Samsung Galaxy Case.Also, the Windows TV Box doesn't show everything on the screen when I use it... Part of the Desktop is missing and part of movies and games that are played gets cut off. I don't know how to fix it.
I bought an action camera (SJ4000) for 55€ + 22€ (in taxes).
It came charged, so when it arrived i tried it out. All good exept of a shadow on the top corner of the picture. Before i even got an answer about that issue, i tryed to charge the camera via the charger that came with it. Bad choice because the charger came broken, and toasted the camera. Again, I contacted tmart to solve my problem.
My intelligence was insulted. They wanted to solve my problem by sending a new charger (the camera even smelled smoky). I opted by the devolution/refund. I only got 49€ for the camera, and they couldn't care less about the taxes.
Do not buy big electronic devices from them. It's a shot in the dark. You might get your money back if you send the product back, but you'll always lose money on the taxes.
this company is the worst, i sent back a boat and an extra battery for a full refund n a sealed box by was of the post office tmart tells me that they only received the boat no extra battery so they only refund the boat price they stole the battery money be very careful when you purchase items from them or spend a little more money and go shop somewhere else
I bought a wl toys l939. First, I had paid for the extra shipping, and it still took a month for it to get here. Second, It came broken. Then when I tried to get a refund, they all but refused. They gave me the run around for a week before they finally agreed to send a mailing label so I can send it back. I'm still waiting on the label. If I were you I would NEVER use this site. They're customer service was almost nonexistent. They will not refund you, and you will wait forever for your items. And don't dare pay extra for the shipping!