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robbed b.

1
Level 1 Contributor

Contributor Level

Total Points
239

2 Reviews by robbed

  • Geekbuying

3/8/16

In the last three four years I was buying various products from China, from quite a few sites. I had good and bad experiences. The economical problems of China are very well reflected on the attitude of their sites.

From Geekbuying I ordered few things in the last six months.

October 2015 - Lenovo K3 note and few accessories to it. They mailed in time, in two or three days within the promised interval they had on the site. Arrived to me within about three weeks and works well. There was no need to contact the customer service department.
January 2016 Lenovo P70. They mailed in time within the promised interval, arrived safely in about three weeks and works well. There was no need to contact the customer service department.
January 2016 Computer spare parts. They mailed in time within the promised interval, arrived safely and works well. There was no need to contact the customer service department.
February 2016 Windows / Android tablet pc, accessories to it. They mailed very fast, on the next day. There was no need to contact the customer service department.

February 2016 Lenovo Vibe P1 Pro and some accessories to it. It was a special offer. They mailed the accessories but they have never mailed the phone. I contacted the customer service department. I received numerous promises... but no solution. It seems that they sell something that they actually dont have. The sad part is, that they already have my money, they use it, but I might never receive my product. Never order more products at one time! By mailing you something (the cheapest thing), they receive the money and you might not receive the rest of the order or you will receive it very late. I saw this advice in the past, but I was not vise enough to obey it.

The customer service department is terrible at Geekbuying. If you deal with them, forget everything that you know about customer service department meant by western standards.

If you want to save some money... you can risk, but you can experience very unpleasant things. I saw on other sites too that they lie to you fluently, they tell you what you want to hear, but they dont keep their words. The cheap soup usually has a lot of water in it...

I tend to remain with the more trustworthy sites, like AliExpress.

Service
Value
Shipping
Returns
Quality
Thumbnail of user geekbuyings
Geekbuying C. – Geekbuying Rep

Hi dear sir.
We are sorry for the inconvenience.
But we are trying our best to solve the problems.
As you have consumed on our site several times, you may know that we are not a fraudulent company.
Sometimes the item is out of stock as there are so many people ordered it, we have to get next batch from factory, so that we delay the dispatch.
But everything will be solved if the problems are caused by us.
Feel free to contact us, and we'll solve it.
Have a nice day!

  • Tmart.com

3/24/15

I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days.

I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.

Latelly their tactic is to send only a part of the order and the missing product never arrives. They promise you what you want, but they never keep their promises. They lie.
They will not refound totally the price you paid.
If you have warranty issues, they dont replace the product... but they promise.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Hi robbed b.,
Sorry for the inconvenience!
Due our system issue, we can not full refund for the unshipped items before.
Now our related colleagues try to deal with this issue, please wait a little longer.
We will refund you the rest as soon as possible.
For any inconvenience, we apologize to you sincerely.

Best wishes,
Tmart Service Team

robbed Has Earned 39 Votes

Robbed B.'s review of Tmart.com earned 39 Very Helpful votes

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