Pappa D.

Ordered parts, priority mail (3days) and we are now in day 11 and the USPS has yet to scan the item. When I question this in an email to customer service they blame USPS for not scanning (really, packages don't move if there not scanned) and me for the shipping method I choose. In a nut shell, Rock Auto never takes ownership or finds solutions when things go wrong. Just read the reviews. I suggest you look on line, at say Advance Auto for coupons, and you'll see that prices will be similar and you wont have to deal waiting and the BS from rock auto. Update: after 12 days, RockAuto refunded my purchase. They did offer to resend priority mail 2/3 days but thats how this all started, so I opted for a refund. No apology, nothing and I'm a long time customer.

Purchased a headlamp with batteries and several different chargers. Ordered another because it was so cool and received a headlamp in a bubble wrapped bag with no batteries/accesories/intructions? Questioned Tmart and sure enough description has been changed to says no batteries but pictures of the product shows batteries? My opinion, Tmart sells returns as new. The manufacturer originally provided those items. Why would I research and item I already purcased? Who wouldnt expect to get the same items as previously received?