Shiela S.

I've bought several items from the RealReal, and I'm happy with all of the items I actually received. What I am not happy about are two purchases I made that were cancelled for suspicious reasons. The first was a Breitling watch that was listed at a great price. My purchase was cancelled for no reason and the watch was sold at a much higher price a month later. The second was a pair of Judith Ripka earrings that I bought and were also cancelled for no reason. A day after the cancellation, the earrings were listed on the site as "coming soon." A few weeks later, they were sold. I feel like RealReal employees cancel sales so they can snag what they like. Or they get mad at good deals and randomly raise prices. That pisses me off to no end.

I ordered a clarinet. TMart's order system put in the wrong address, so the package was sent back to TMART. I was told I had to pay to reship the package to me, so I paid. Then I was told the item is out of stock. I asked them to just reship my package back to me, but they wouldn' t do it. Then they offered me an 80% refund for an item I never received. They are corrupt thieves. Not surprising for a Chinese company. Stay away from this site.