I bought a Samsung refrigerator 9 years ago. Shortly after purchase, we experienced water overflowing from the condenser fins into the crisper bins, freezing and ruining the food. I googled the problem online and tried to fix it, but it appears there is no fix and it is a Samsuck design flaw. That is the first problem.
Periodically, I defrosted the fridge to clear out the condenser and things are good for a while. My wife complained again and I said I was going to bring in a repairman and fix it or buy a new fridge. I called several repairman who heard my problem and it was a Samsung and they would not come to fix it. Ugh. So, I engaged Samsung to come out and fix it. Through an online chat box, I scheduled a repair visit. On the day, no one showed, so I contacted Samsung again. I went through voice prompt hell and kept getting transferred from one group to another. After an hour, I finally got hold of someone on a chat box that told me they could not repair my fridge, so they cancelled my appointment (without telling me) and they had put in a new ticket to consider providing me a replacement fridge. Sweet! 6 hours later, they called me to say my fridge was too old for them to replace and that I was not going to get a replacement. Duh, you knew how old it was because I registered it online for warranty purposes.
Admittedly, I was skeptical when the rep told me I might be getting a new fridge. But the way they handled the whole repair / replacement process was exceedingly poor and frustrating. I am now in process of replacing this fridge with a Maytag which, by the way, was the fridge we had before and that lasted 22 years. Good bye Samsuck forever.