Stanley SteemerReviews 44

Don't call stanley steamer especially in the columbia sc area. The guy that came to our house created a lot of work for me removing all the water from my carpet. I should not be able to pull up more than 2 cups of liquid from 1/2 of a room. I could have sprayed my floors with a waterhose myself. I had to move my own furniture he was just cleaning around it even my end table, coffee table and dining room chairs before he finally got the hint. He could have probably done a better job if he could put his phone down, and he would not have been banging the cleaner head repeated into my furniture legs. Called the same day to report this person but that fell on deaf ears. They do not refund money. 2 days later, after I had dried the floors with my own shampooer they offered to have someone come out to reclean. We have used this company for years but never again. I will stick with someone who respects my property and stands behind their work. Congratulations Stanley Steemer, you got me. Shame on you!
Looks like I'm not the only one with issues with this company. Check out social media. No wonder they don't stand behind their services, they would be broke. Bet they don't have a lot of repeat business since this location is no longer a locally owned franchise but corp owned.

I just had Stanley Steamer clean my car Lisa was the rep so I want to tell EVERYONE THAT I PAID $390 & THE CLEANING "DOSEN'T INCLUDE CLEANING THE WINDOWS INSIDE OR OUTSIDE FEEL LIKE I JUST GOT HIT BY A TRUCK HOLLY CRAP! NEVER AGAIN! NOT TO MENTION THE OUTSIDE & TIRES NOT CLEANED " NOT SOMETHING THEY DO ALONG WITH THE WINDOWS NEVER AGAIN! EVER!

The CARPETS doesn't look like STANLEY STEAMER came & STEAMED CLEANED the CARPETS it LOOKS as if STAiNLEY STEAMER came in & WET the CARPETS & LEFT & let it DRYED I will NEVER USE STANLEY STEAMER CARPET CLEANER again EVER

NOW:
Management customer service terrible. I've been waiting all morning for someone to come. Justin was Rude, I don't care about how your call center work. He acted like for the
Inconvenience he was giving me a discount the amount was the same as
When I made my appointment. Don't insult my Intelligence.Yesterday went back and forth about a coupon they sent me. They would not honor it. I won't use this company again!

Stanley steamer sent a young man to clean my carpet 12/21/23. He stated I will be done in 45 min, he was to clean 2 bedrooms and my living room. I left for a doctors appointment, my husband was home. When I got back, I asked my husband why didn't he clean the living room. He stated he did, the master bedroom wasn't satisfactory, the second bedroom was clean, the carpet at the front door was still wet on Christmas Day. I tried Stanley steamer because in the past, I've tried the rest, and I heard Stanley steamer was the best. I'm very disappointed, I don't plan on using them again.

Stanley Steemer was having a so-called special $59 for two rooms. So today we set up an appointment between 9 AM and 11 AM. They didn't show up until 12 PM. They didn't care that they were wasting our time and that we were taking time off work. Instead of the $59 they advertise, they said the two rooms would be $350. When we tried to cancel, they said that there is a transportation service fee, basically extort us for money. When I spoke to the manager, she was rude, very unprofessional, and I would never recommend this company ever.

I usually use Hagopian, but wasn't able to schedule quick enough, so I thought I'd try Stanley Steamer. First off, only one person came and he was clearly overwhelmed with the job. When our master bedroom was completed, I was asked to take a look. There were still three spots about the size of jar lid. I asked if he could retreat that area, which he did, but going way over where the spots were. I don't know what he used, but the area became a dirt magnet and became gray and dirty looking within a couple of weeks, much worse than it was when initially cleaned. I called and asked for someone to come out and take a look and was told that 10 days had passed and they would not back the job. This is a master bedroom that we never wear shoes in. Something was in the solution that caused the damage. We are getting the carpet replaced. I would NEVER recommend Stanley Steamer to anyone. They they don't back their service and could care less.

Remarkably unprofessional and uninterested in customer service. Manager never called back to address issues and resolve. Service not completed. Save your money, go elsewhere. I would not give any stars but at least one is required,

I have cream color couch and loveseat. Paid $277 to clean after first clean left clean spots within dirty couch pillows. 2nd time a bit better but missed edges of cushions 3 time said they will not come out again. I guess I am out $300 and my time! The last time they just showed up no call no text. Sad

This company has exhibited the poorest customer service. Ive scheduled cleaning and gave specific instructions on size, bldg, rooms, contact etc. None of the information was convey properly, nor was the buisness concluded. I was offered a $10.00 discount for my troubles. I requested a manager callback...nothing. Ive used these services for years and never had these issues. Would really like resolution with sincerity. Please stop passing me off like my dollar doesn't matter or my valuable time wasted

I was quoted a price $599. And it ended up being a $1,200.00. The quote was misleading! I was told over the phone that it would be approximately $650. Any addition vent would be $25. I had 2 dryer vents And they turned out to be $548. Meanwhile I had a vent made for each easy cleaning. I told the man doing the work and he said ok. I tried to get it adjusted to no avail! They are crooks and very deceiving. Never again! If you use them beware of the double talk and excuses! Lessens learned here! Not happy at all! They done care! There are plenty of suckers out there!

DO NOT USE! Quoted a bid for a very large living room for my 92 year old neighbor of $150. Once they were through the door it became $265! I had explained it was a large living room and she said "I should have told you over a certain sq footage the price went up"...but you didn't and now won't stand by their quote. My neighbor is 92 years old and was left in tears. Once they say it was an affluent area the price went up for their initial quote and scammed a 92 year old women on a fixed income. DO NOT USE!

I paid $800 to have my airducts and dryer vent cleaned.
It was a TERRIBLE experience.

- There was dust and debris all over my home.
- They broke my dryer vent
- My vents were filthy following the cleaning - My family started feeling ill after the service and I decided to have another company review. They confirmed that the work was not completed correctly and that Stanley Steemer simply stirred up the dirt in my system. (Made complete sense since there was extreme levels of dirt and debris all over my home)

In addition to their terrible work, the technicians left my HVAC filter lying on the ground & failed to turn my condenser back on following the service. They also left my system on 62 degrees. With temperatures in the 90's my home became very hot & I was under the impression that my system was damage and called a HVAC tech.

They confirmed that the tech never turned on my compressor. I reached out to the company for a PARTIAL refund and they declined. Their only solution was for me to allow them back in to my home to finish the work. This company will NEVER be allowed to work in my home again.

My technician was very nice and fast. I wish he would have taken a little more time because once the floor dried I have lines across the carpet going in every direction. Another thing is the steemer brought all the dust and dirt to the surface so part of the carpet looked clean and the high traffic areas looked 10x dingy. I also thought you go in one direction but that isn't the case. The other 2 floors were as high traffic so basic it looked as if someone vacuumed with hot water or mopped my carpet. Since I wanted to try this company so bad this is something I never have to do again. I could have spent the $136 on a actually carpet cleaner to use whenever.

Stanley Steemer, clean my carpets and my upholstery on my furniture. They were less than motivated, and only here for 20 minutes they wouldn't move a single piece of furniture and left everything in place. They did literally a strip. I can clean that in 10 minutes. It was no cleaner after they left and when they were here and it cost me $1400 the company doesn't even care enough to send a survey or follow up. Avoid this company at all cost. They are a scam.

The two young gentlemen that came very My Little John and Mark Thompson did a excellent job they were very courteous and the job was done to the highest of standards much respect in doing this the couch is very clean even though it is an old couch and the treatment about me and my cousin was to the highest of standards I would recommend both these young gentlemen to anybody all my friends that want anything in the house clean because he's way these two young gentlemen act and show respect and do their job it is to the highest standards I've ever seen thank you very much for an excellent job yours truly Dwayne fazel and Linda Gonzalez and you want to add a picture

After they clean my carpet, my carpet starts to smell really bad and I cannot live there anymore. It is genuinely disgusting.