Stanley Steemer

Our home remodeling took a bit longer to finish, so I called ahead to check if an extension of our coupons was possible, yes no problem. I called again the day before for the ducts cleaning service and everything looked good, they would honor it, which was of sort a pre-requisite to go ahead with the job.
Guess what it didn't happened, the crew next day refused to honor the arrangement.
I sent them off, period.
Unprofessional and shoddy business practice.
Do not recommend.

I called Stanley Steamer from Rochester, NY to clean my carpets on June 9th, they did a horrible job left blue stripes on my carpet that were not there in addition the damaged my wood work all the way to my stairs, entry way and living room; in addition one of the workers stole a flashlight that I had on my basement and he was the only one that was there, this person was very disrespectful. I called them several times they sent their crew twice, but the blue didn't come off it made it a little lighter. The owner will not call me back after several phone calls. Very irresponsible. Do not deal with them. The last picture was before they cleaned the carpets.

Bought a package deal for carpet cleaning. 4 separate cleanings for carpet. Recently had all carpet removed and hardwood installed. They refuse to let me use my remaining cleanings on anything but wall to wall carpet. Will not clean couch, area rugs, or even carpet for neighbors next door. Reuse to even work with me to get anything cleaned. Absolute worst customer service. I lost money on this deal because they could care less about their customers. Will NEVER use this company again. Buyer beware when dealing with this company!

A big thank you to Kevin and Chris out of Bowling Green Kentucky for the job in my home today. They explained the procedures I'd requested and were such gentlemen. After they were finished I was very pleased with their professional skills and the time they took to do their job. My upholstery and carpets look amazingly like new again. Thank you both for a job well done! God bless!

6 months ago I paid over 400.00$ to have a small carpet cleaned and 5 air ducts cleaned. The two men were here for about twenty minutes. I asked them if they cleaned the heating system and ducts, they said yes but I was right here and they did not do them! I will NEVER call them again. Now we more dust than we have ever had from the heat vents!

I hired them to clean my Mico fiber large sectioal couch after a scheduling mix up that pushed out my cleaning for a week they came in took 2 seconds looked at it tried to tell me it was a dri-fit couch and they it would shrink if they tried to clean it. So they told me to call a different company who themn verified that it is infact a micro fiber couch and that made it very clear that they just wanted to get off work early on a Friday I am livid they were very unprofessional

Arranged for tile cleaning and given a window 8 to 1 it is now 3 and they are still on the way. I'm sure they won't be arriving any time soon. I keep getting updates and am following their route here which seems to get further and further away. Still waiting Elvi?

Well they came found out they were
Dispatched to another job in between coming to me. Unfortunately it didn't work out I live in a condo and portable machine isn't as powerful as I was led to believe in my booking call.
They did free tryout and wasn't effective. So
Have to try it myself.

These jokers (Hartford, CT franchise) showed up at my house and TRIPLED the price I was provided "on the recorded line" when I scheduled with them the day before.

I shared the EXACT square footage to be cleaned and discussed the very simple, new construction project in detail with the hack scheduler I had the ‘pleasure' of speaking with and they had the audacity to tell me that person must've gotten it wrong.

$50 more is wrong. $100 more is unacceptable. TRIPLE is insane.

What a joke of an operation with unreliable, untalented and embarrassing employees at apparently all levels of this company. I can go rent a supermarket steam cleaner and do it myself for $40. That's 1/10th of what these fools told me.

Don't listen to the national advertising that is obviously a stretch at best… and be sure you check pricing BEFORE they start the screw job on you! What a waste of time.

I was quoted a price $599. And it ended up being a $1,200.00. The quote was misleading! I was told over the phone that it would be approximately $650. Any addition vent would be $25. I had 2 dryer vents And they turned out to be $548. Meanwhile I had a vent made for each easy cleaning. I told the man doing the work and he said ok. I tried to get it adjusted to no avail! They are crooks and very deceiving. Never again! If you use them beware of the double talk and excuses! Lessens learned here! Not happy at all! They done care! There are plenty of suckers out there!

I needed my area rugs cleaned. I booked Stanley Steemer & they gave me a FIVE hour window for the team to get here. They even sent two confirmation/reminder texts. I waited all afternoon until well after the five hours and they never showed up, never called. Finally I had to leave for other commitments & got a call two hours later that they were on their way. I canceled. Very unprofessional to keep folks hanging like that.

This company has exhibited the poorest customer service. Ive scheduled cleaning and gave specific instructions on size, bldg, rooms, contact etc. None of the information was convey properly, nor was the buisness concluded. I was offered a $10.00 discount for my troubles. I requested a manager callback...nothing. Ive used these services for years and never had these issues. Would really like resolution with sincerity. Please stop passing me off like my dollar doesn't matter or my valuable time wasted

My technician was very nice and fast. I wish he would have taken a little more time because once the floor dried I have lines across the carpet going in every direction. Another thing is the steemer brought all the dust and dirt to the surface so part of the carpet looked clean and the high traffic areas looked 10x dingy. I also thought you go in one direction but that isn't the case. The other 2 floors were as high traffic so basic it looked as if someone vacuumed with hot water or mopped my carpet. Since I wanted to try this company so bad this is something I never have to do again. I could have spent the $136 on a actually carpet cleaner to use whenever.

Stanley Steemer was having a so-called special $59 for two rooms. So today we set up an appointment between 9 AM and 11 AM. They didn't show up until 12 PM. They didn't care that they were wasting our time and that we were taking time off work. Instead of the $59 they advertise, they said the two rooms would be $350. When we tried to cancel, they said that there is a transportation service fee, basically extort us for money. When I spoke to the manager, she was rude, very unprofessional, and I would never recommend this company ever.

Stanly Steamer came out to clean my ducting throughout my house, They came with a big Stanley steamer vacuum truck but never used it to suck out the dust. They only used compressed air with a thin attachment that fit through the grates on the vent slits (they don't even remove the vent covers (only removed the return vents) and a small hand held vacuum cleaner to suck up what was blown down the duct. They showed me what they were going to vacuum up but it didn't seem like very much as this was the 1st time in 20 years that the ducts were cleaned and we have always had cats and dogs in the house. I looked up the vent after they left and it looked dusty and dirty to me. After they left I removed a few of the vent covers to see how they looked and they looked as they were not touched or cleaned. Plus I spent an additional $300 on an antibacterial solution that was suppose to give my home a clean fresh smell but when the heat kicked on it didn't smell fresh or any different then it did before. I'm doubting that they even used it. WAY WAY WAY overpriced for what they did, it was a complete rip off! Would never recommend Stanly Steamer for duct cleaning.

I have cream color couch and loveseat. Paid $277 to clean after first clean left clean spots within dirty couch pillows. 2nd time a bit better but missed edges of cushions 3 time said they will not come out again. I guess I am out $300 and my time! The last time they just showed up no call no text. Sad

I usually use Hagopian, but wasn't able to schedule quick enough, so I thought I'd try Stanley Steamer. First off, only one person came and he was clearly overwhelmed with the job. When our master bedroom was completed, I was asked to take a look. There were still three spots about the size of jar lid. I asked if he could retreat that area, which he did, but going way over where the spots were. I don't know what he used, but the area became a dirt magnet and became gray and dirty looking within a couple of weeks, much worse than it was when initially cleaned. I called and asked for someone to come out and take a look and was told that 10 days had passed and they would not back the job. This is a master bedroom that we never wear shoes in. Something was in the solution that caused the damage. We are getting the carpet replaced. I would NEVER recommend Stanley Steamer to anyone. They they don't back their service and could care less.

Remarkably unprofessional and uninterested in customer service. Manager never called back to address issues and resolve. Service not completed. Save your money, go elsewhere. I would not give any stars but at least one is required,

I paid $800 to have my airducts and dryer vent cleaned.
It was a TERRIBLE experience.

- There was dust and debris all over my home.
- They broke my dryer vent
- My vents were filthy following the cleaning - My family started feeling ill after the service and I decided to have another company review. They confirmed that the work was not completed correctly and that Stanley Steemer simply stirred up the dirt in my system. (Made complete sense since there was extreme levels of dirt and debris all over my home)

In addition to their terrible work, the technicians left my HVAC filter lying on the ground & failed to turn my condenser back on following the service. They also left my system on 62 degrees. With temperatures in the 90's my home became very hot & I was under the impression that my system was damage and called a HVAC tech.

They confirmed that the tech never turned on my compressor. I reached out to the company for a PARTIAL refund and they declined. Their only solution was for me to allow them back in to my home to finish the work. This company will NEVER be allowed to work in my home again.

Stanley steamer sent a young man to clean my carpet 12/21/23. He stated I will be done in 45 min, he was to clean 2 bedrooms and my living room. I left for a doctors appointment, my husband was home. When I got back, I asked my husband why didn't he clean the living room. He stated he did, the master bedroom wasn't satisfactory, the second bedroom was clean, the carpet at the front door was still wet on Christmas Day. I tried Stanley steamer because in the past, I've tried the rest, and I heard Stanley steamer was the best. I'm very disappointed, I don't plan on using them again.

We scheduled an air duct cleaning this month (January 2023) with Stanley Steemer in Dallas because we had been told it is a good idea for a newly constructed house to clean out dust and debris from construction, and a friend recommended them from good service they had received. Before starting the work, their technician reported to us that, while he was happy to do the work if we wanted it, we did not need it. He showed us photos he took of the inside of our ductwork, and that the ducts were clear. He said we could cancel the service with no charge. We called the Stanley Steemer office, and they confirmed that there would be no charge for the technician's visit if we cancelled. We submitted a compliment of the technician to his supervisor and thanked them for their honesty. I would not hesitate to call them back in the future for other cleaning services - or if our ducts ever do need cleaning.

Stanley Steemer, clean my carpets and my upholstery on my furniture. They were less than motivated, and only here for 20 minutes they wouldn't move a single piece of furniture and left everything in place. They did literally a strip. I can clean that in 10 minutes. It was no cleaner after they left and when they were here and it cost me $1400 the company doesn't even care enough to send a survey or follow up. Avoid this company at all cost. They are a scam.

After they clean my carpet, my carpet starts to smell really bad and I cannot live there anymore. It is genuinely disgusting.

This company did not care when I called them and asked for a callback. It's hard to explain, but our carpet looks dirtier after they were done supposedly cleaning it. We could not believe it.