I had ordered a gown and paid the extra for custom measurements. I was originally relieved when my dress arrived then i tried it on. It was about 8" too long and 2' to tight. After finding out that altering it would cost more than the dress because of the work involved and the fact that the dress is so tight, i can't sit down, I asked them to return the dress so i could get a new one that fits. After a few emails, refusal to do a refund or an exchange and a 30% offer on a second dress, they are no longer responding to me. I am changing my review. I am filing a dispute with paypal