Kristen H.

I did like Chase in the past, their site is really easy to use. But I made a transfer to an outside account of $4,000 and they called me to make sure it was me. I didn't want to give information over the phone so they told me to log into my account and approve it, which I did.

Two days later I tried to log into my account and it was locked due to suspicious activity and gave me a phone number to call. I called Chase's main number instead in case my page was hacked. They asked for my account information and my debit card number. I don't use my debit card often so I have no idea where it is.

There was no other way for them to confirm my identity (seriously?) unless I reported my debit card lost. So I was transferred to another department. They confirmed recent transactions and ordered me a new card. Then transferred back to the first department.

So now I'm on the line waiting for them. This is so frustrating. I've been on the line 22 minutes so far because I'm locked out and there's no way for them to verify my identity. I'm thinking of moving my checking, savings, and credit card account to another bank.

In general, FedEx is not very reliable. When you look up the tracking number, they give you an estimated date that's sooner than you would expect. But then they change it to a later date. Then they change it again. And we're not talking Covid or recent supply chain/employee shortage issues, this has been happening for several years.

Last week I requested that my husband's prescription from Walgreens be mailed instead of picking it up (supposed to be delivered within 1-2 days). BIG mistake because the day after it was ordered the tracking showed it was in the neighboring town. Now, 7 days later, it's "delayed." The rep from Walgreens was very apologetic and said there was a whole batch of prescriptions that FedEx can't seem to find. They tried requesting a refill from the doctor's office, but the doctor didn't authorize it because it wasn't time. So I'm on the phone on hold waiting for the doctor's office. Then Walgreens will have to request an exception from the insurance company for a lost prescription. What a headache! I should have paid attention and never requested delivery since it was from FedEx.

My husband always buys Otterbox phone cases because they're really strong and protect his phone really well. I got him a wireless charging system, which he liked okay. I also got him a dash & windshield car mount, but he didn't think he'd use it so I contacted the company to return it. The item cost about $20, and the charger was about $100. I had a $30 discount, so I guess they decided to take the majority of the discount from the car mount because they only refunded me $5. Seriously? For that I would have kept it and sold it myself or given it to a friend.

And they have no customer service, supposedly due to keeping employees safe during the pandemic. They supposedly have a live chat between 10-2 MT (don't laugh! I'm serious, 4 hours a day!), and no phone help. I'm not sure why their employees can't work remotely like other companies. So you have to submit a message and wait 72 hours. When I wrote the message it said I had the wrong order number and wouldn't take the message (I checked it several times and typed it in several times), so I had to put it under a general inquiry and write the order number in the body of the message. We'll see if I hear back.

I would recommend if you're going to buy their products that you buy from a third party like Amazon or Ebay.

We ordered a monitor that was supposed to ship next business day and be received in 3 days. The confirmation email said 6 days. Okay, a few days more. Then another another email came saying another day later. I called and the rep said it's because it ships directly from the manufacturer and they have no control over that. (Then why do they promise next-day shipping?) I cancelled the order and ordered from Amazon.

Now we ordered a laptop that said it was in stock at our local store, so we ordered for pickup. Guess what? A phone call a little while later that it's not in stock after all. I called and the rep apologized and said they have all kinds of problems with the computers because of COVID, items aren't in stock or are back ordered, etc. Seriously? I didn't think that the COVID virus was a computer virus! If they don't have things in stock, or if they're not sure they'll be shipped anywhere near on time, they need to change their website.

We spent a lot of time looking for a laptop and finding the best model for the best price, and now we have to go back and start over. Very frustrating. In store shopping seems fine, but I'm not going to waste my time shopping online with them any more.

I tried ordering a logo for $5.00. I placed the order, then it asked me to create an account. During that process, it froze up. My credit card was charged through PayPal for $5.50 (why is there a $. 50 fee if they keep $1.00 of each order?), but no way to get back in to the order. I was able to get signed in sometimes, but no orders pending. I wrote emails for help, and they told me they needed my transaction number. I didn't have one, because they didn't show my order anywhere. Back and forth emails asking me to sign in, me telling them there was no order, finally they told me to contact PayPal for a transaction number. Got that, they emailed me again to sign in and complete my order. I tried in IE and got locked up when I entered my username and password. (It just kept loading and loading and loading.) So I went into Chrome, got into signon screen, but the field for User name would not open up so I could type in it.

They said they will refund my charge if I can't get in... I'm waiting to see if that happens. It's been almost two weeks! So I never even got my order completely placed, but I've spent hours trying to get in and finish my request. So who knows how it would have worked out, since it's impossible to log in.