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dianen6

Diane N.

2
Level 2 Contributor

Contributor Level

Total Points
1,167

9 Reviews by Diane

466 Views
5/23/20

I ordered clothing from this website which states Chicago, IL is their location but when I tried contacting them I got nowhere. I checked the address and it didn't exist in Google maps. I sent an email to the customer service email address but it bounced back as invalid. I tried calling them but the phone number did not work. I opened a dispute with PayPal but they denied it because the seller sent them a tracking number which showed that it was shipped but when I entered the tracking number on Yun Express website, the number was invalid. I tried going back to PayPal but they wouldn't assist me so I had my bank withdraw the charges from PayPal. I have since closed my PayPal account because of their injudicious attitude.

CuddleDown
15.5K Views
6/25/19

At various times, I ordered bedding from this company but the last purchase in April 2019, I was automatically entered into their monthly membership program at $14.95/month. I have no idea what this encompasses but I quickly called them when I received my Chase statement and saw this as a purchase. I was livid. I called their customer service number and was rerouted to an overseas Asian customer service contractor. When it was established that I wanted this purchase reversed, the phone went dead. I had to call back, and again, I had to be transferred twice before the third attempt to be rerouted back to a US customer representative who tried to say that I signed up for it. She was so caustic and sarcastic it was all I could do to stay civil. She told me I would be issued a credit so if I don't see in two days, I'm calling Chase. Be very vigilant when dealing with this company... they are scammers!

28.1K Views
6/4/19

I placed an order with Bison Office Furniture on May 20th, 2019 for $1800 worth of patio furniture. On May 30th, I received an email indicating that it had shipped. Today I tried tracking it with the number that they provided (which by the way was the same number as my online order number) but it comes up invalid for that shipper. When I contacted Bison to obtain the correct tracking info, not only are they unable to supply the info, they don't even know where the furniture is or who the correct carrier is. I have opened a dispute with PayPal indicating that I want a full refund to my credit card. Save yourself the frustration and buy from a more respectable and reputable retailer.

7/18/17

I have two pieces of Tumi luggage and I am forever replacing the zipper pulls. I have been experiencing an ongoing customer service complaint for three weeks now. On my last trip, another zipper pull tab was broken as well as the slider lock clip which keeps the zipper pull intact. This problem has been ongoing since June 28th and still no resolution. I sent them the photos of my luggage as well as the serial number. I received the wrong slider lock clips and even though I have notified them of the error, no one has returned my emails. I also own Briggs and Riley which I have never had an incident where I had to contact customer service. I paid well over $1500 for these two Tumi pieces and can't believe the cheap quality when it comes to these zipper pulls. Unbelievable!

11/26/15

Worst customer service I have ever experienced! I approached two floor employees at various times to help me find a particular Champagne. They both said they would check stock and went away to check and never returned. I then approached a third employee who was on a house computer in the rear of the store and asked if they had other Nouveau Beaujolais other than the stock at the front door. He was quite annoyed that I had the audacity to interrupt him. He said quite sarcastically that he was checking stock for a customer but I didn't see anyone within eyesight. He told me whatever is at the front is it So while I was still waiting for the two MIA employees to report back to me as to the status of the Champagne stock I found another brand of Nouveau Beaujolais in the red wine aisle. At the time, I meandered by the so called "Champagne Tasting Booth". What a farce! The selection was limited to two Rose Sparkling Wine, One Prosecco and one Champagne from France. The only exceptional experience were the cashiers. Very friendly and knowledgeable. Maybe Total Wine should consider putting the cashiers on the floor and place the incompetent floor employees behind the counter. A couple of good sommeliers would definitely be as asset.

8/4/15

I ordered $400 worth of products and everything arrived in good condition except for one wastebasket which had the bottom completely detached. I called Touch of Class and they told me to return it via FedEX and they would replace it. I drove 45 minutes to the nearest FedEX depot and shipped it as per their instructions. A couple of weeks later I received the wastebasket replacement which was a totally different style. I called Touch of Class again and they said to ship the latest wastebasket back and I said definitely NOT! You made the mistake... your problem! I'm still waiting for FedEX to pick this latest wastebasket and still waiting for the correct one that I paid $42.00 for. NEVER will I deal with these morons again!

Abt
8.0K Views
5/18/15

POORLY PACKAGED ITEM ARRIVED BROKEN. I HAD TO PACKAGE UP THE ITEM AND RETURN IT VIA UPS. WHY COULDN'T I JUST TAKE A PHOTO OF IT AND SEND IT TO CUSTOMER SERVICE. IF THE REPLACEMENT ARRIVES BROKEN I AM REQUESTING A CREDIT. I'LL BUY THE SAME ITEM LOCALLY DESPITE THE HIGHER PRICE. LOWER PRICE IS SOMETIMES NOT WORTH THE AGGRAVATION.

2/9/15

Don't walk... run from Lord and Taylor Online. I placed an order for five items and three of the items are being sent from different stores with separate Fedex tracking numbers.

I just received an order that was supposed to be earrings and a belt. I received the belt and no earrings. I called customer service and they told me that someone will call me within seven days. Unbelievable!

I'm calling my VISA bank and putting a stop to the payment and will be sending the bloody belt back!" I will never do business with them again... online or inshore!

For gold standard customer service, these people need to follow Barneys and Nordstroms lead.

Update: Received a call from Lord and Taylor one month later to discuss my issue. I told them that my bank had credited my card three weeks earlier. Unbelievable!

25.9K Views
10/6/14

I ordered an outdoor clock and didn't receive it at the appropriate time. When I called they said they didn't have the order so I ordered it again from the online rep. A few days later I get two separate clocks. I called to let them know and I shipped back the additional clock. I am still waiting for a credit. I called to ask what is taking so long and they said that they received the clock and a credit was issued minus the shipping charges. I said why was the shipping charges not included because I didn't order the additional clock. They told me to call my bank to see where the credit was and the bank told me that there was no credit issued. I called FrontGate back again (this will be the fifth call) and they said that they will check into it. If I do not see a credit on my card within 48 hours, I am having my bank credit back these monies to me and FrontGate will not get paid for a clock that I returned. I have never experienced such bad customer service as with this company. I will never buy another item from them.

Diane Has Earned 27 Votes

Diane N.'s review of Touch of Class earned 5 Very Helpful votes

Diane N.'s review of Total Wine & More earned 3 Very Helpful votes

Diane N.'s review of CuddleDown earned 7 Very Helpful votes

Diane N.'s review of Frontgate earned 3 Very Helpful votes

Diane N.'s review of dressyouy.com earned a Very Helpful vote

Diane N.'s review of BisonOffice earned 3 Very Helpful votes

Diane N.'s review of Tumi Holdings earned a Very Helpful vote

Diane N.'s review of Lord+Taylor earned 4 Very Helpful votes

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