Total Wine & More

I have noticed that Total Wine tends to "push" certain labels and also all "Winery Direct" wines. I generally do not like the "Winery Direct" wines (except for one) and I don't buy them. I have told them before, that I don't like their "Buttercream Chardonnay" because of a phoney butter chemical taste, but hey keep pushing the ads for it. So I am questioning whether there is an extra profit margin for Winery Direct wines that encourages them to push these Winery Direct brands... or? However they do carry very good wines also, but they don't advertised them. I am suspicious.

Excellent customer service to your car. They will help you find anything you need just ask them. They bring it your car.

Wow. 2+ years of customer service, having deliveries on a regular basis and today, they just cancel my delivery with only the explanation of "uh well, sometimes it's the driver.". UNSATIFACTORY and very unprofessional.

Beware of the rude manager for tasting alcohol.
For 20 years I was a customer of this store because it has some alcohol that is not available in Costco or in Fred Meyer. And as my IT company in Tukwila is next to this store I used to visit this store on Fridays one or two times per month after work to test alcohol in this store and buy wine, vodka or brandy. Tasting by teaspoon-sized amounts from about 5-7 bottles of alcohol is free for evenings or weekends.
Last Friday I asked a manager, Jason Castoriano, to serve me just the sample of one bottle but my asking was declined in an arrogant manner by that manager that he gives samples only to those customers by his words: "who intends to buy' that beverage. And as he reminds me from last visits that I did not buy any tasted alcohol he is not serving me the sample to taste. I try to explain that I did not ask him to give me the sample of previously tested beverages but that Total Wine employee insisted that he is not serving me a sample. When I told him that I'll complain about his attitude, the manager told me that he does not care.
I was humiliated before the customers and despised just for that teaspoon-sized sample because of the cheap manager of this store. No more spending my money there in the future.

While staff is eager to assist, not all brands are available. This is opposite from what was advertised during grand opening in late 2021. Also, forget the app and rewards. So you get a $5 certificate after accumulating 5000 points. Wow great! However, you can not use to make wine, beer, or liquor purchases. Fool me once, your bad. Fool me twice, my bad. Just erased app from phone and refuse to shop at this establishment anymore. Enjoy your useless $5 certificate Total Wine.

Ridiculous. When you call phone rings and rings. I counted 11 times. I tied at other times same thing rings and rings no one picks! Just disconnects. I even tried the 800 number at least I got a. Message but was put on hold for 15. Minutes and they never picked up. At the very least have an option for them to call you back! Waste of my time. I went on the line and purchased from another store. Horrible customer service.

Twice in 4 months they have charge me more at the register than what was posted on the shelf or according to signage. Their excuses are lame when caught. I will go back to my old place in Franklin. I am being very serious! Those reward points? They can keep them, great troll and hook concept but I am tired of it.

From walking in the front door and asking Christian and Jesse showing me where I could find what I was looking for with some excellent recommendations to Priscilla cashing me was a great experience.

Braintree store is run by racist pigs. Because we are Indians they refused to sell to us. They actually pulled us out of the line and accused us of cheating. I'll take it up with Channel 7 and have them do a report on thier racist practices. If the owner is reading this, we need a public apology.

I went to my local store in Myrtle Beach South Carolina. I had my minor son with me and the manager wouldn't let me make the purchase. I was the one making the purchase and showed her my id. She told me that I would have to come back in 24 hours to make my purchase. This is total inconvenience to a customer who is able to make a purchase.I understand the law but this need to be addressed with your managers. Unacceptable and inconvenience to the customers. You just lost a loyal customer!

I can see why these guys don't allow for reviews or messages on their FB. Their customer service is absolutely hideous (no response to emails, more than 2 hour wait times when they claim to have only five callers ahead of you on the phone), and apparently they find it a good business practice to accept payment but not provide goods. Interesting business model.

I purchased (and was charged $75 for) an online gift card as a Fathers Day gift. The email never arrived, and when I finally did reach someone - three HOURS after being told I was fifth in line - they took my info and promised to get it resolved and contact me PERSONALLY that same day. If you're guessing that return call never occurred, you would be correct. Apparently theft is their business model.

Coming down isles on 2-18-22. Kinnesor Georgia location. Customer continuously came less than a foot from me every time I moved away he cam towards me. He was wearing no mask. He aske me if I was scared of him. I responded you have no mask on. He replied state of Georgia says I do not need to wear one, if you do not like it stay home. I reported incident to Total Wines employee, was told nothing they can do about it. I know we have ignorant people in our society what happened to enforcing space distance.

I have come to hate Total Wine. They give "rewards" they don't notice you about, that expire quickly, and that are a pittance compared to your spending. They advertise "free delivery" then at checkout you find it isn't free (10 bucks, plus tip) even though you otherwise qualify for it. No one to chat with, so too bad for you. Prices are marked up to mark down with mix 6 (or now 18-!- for winery direct) The selection is basic, you won't find special or semi-special Cali wines here. I'm tired of the vanilla selection, crappy rewards, jacked up costs, and will start buying from a company that actually values me. Bye, TW!

I stopped in looking for Drakes Organic boxtails & the woman who helped me knew exactly what I was talking about. She told me they are one of her favorites & I ended up buying each flavor. Now they're my favorites! Great customer service & Drakes Organic is the perfect summer drink. I had the opportunity to try Drakes rum in Chicago a couple months ago & now I'm hooked on their brand.

That is all. The place sucks! Don't shop there. Go to a real wine shop. This is corporate incompetence at its finest.

I have ordered whiskey multiple times and wine several times from this site. It is interesting that sometimes I am NOT told when something comes in and then the order is cancelled with Total Wine saying, "Oh well, your problem." I am thinking perhaps employees want the product or maybe Total Wine over sold the product. Anyway, they don't always notify me when the product arrives. They never give you an expected arrival date either. The usual is a one time email out of-the-blue which can easily end up in spam, and then they take the product! So if by chance, their roto-mail ends up in spam, you are hosed and the local store is delighted. You local store account NEVER shows the order. You must go to a special website--why would you go there vs your total wine account? I have no relationship with the local store. Which means they NEVER CONTACT me even if I go there multiple times while my product is there! Every time something like this happens they point the finger at Concierge Sales who then refuses to help and they then blame the local store. It is finger pointing extraordinaire! Ugh! Total Wine does not care about customers at all.

So... we've been buying wine for a long time. There is never going to be one store that satisfies everyone with every interest. I'd say the majority of the audience served by literally every total wine store is ranging from Franzia to some interesting, (yet not interesting enough to be compelling), old word finds. In the states where they can also sell booze, they actually do a great job with knock-off off-brand items, (e.g. Tower Vodka is their label and is a close match with Tito's with a great reduction in price. When you are in an area with limited selection, this place is A-Ok.

And here is my one gripe: if you are this wine mega store, ostensibly pulling down gazillions during a booze-soaked pandemic, WHY THE ACTUAL HECK CAN'T YOU OFFER A MIXED CASE DISCOUNT?!? Seriously, if every small bottle shop that's just barely making margins to pay rent can offer this, why cant Total Wine offer this (the response I got was "it has to be by the same maker"... I'm sorry, are you serious?!?). /rant

I attended a wine tasting last night that was awesome! Our Hostess Kim was so informative and really made the class fun and interactive! I bought 3 of the wines! I will definitely attend another one of the classes she is teaching!

All of a sudden £32 was stole from my account I've not had wine off this company in about 5 months which was a one off case. There is no advance warning they were taking it & the box was out for delivery. There office was closed & the box got delivered to my garden.

Tried to sort this but they refused to refund and take back the box, the emails aren't answered correctly they ask you time and time again for same information.
I'm disputing this changer now with my bank. Avoid avoid unless you want to be ripped off. To top it off there better wine in the supermarkets.

Scammers

I prefer Spec's Fine Wines & Spirits because employees walk around shoppers, staring at us like we're going to steal everything!
Then, when you notice them watching you, they try to act as though they weren't creeping around... really weird; I'm not sure what they're employee training is, but it seems very odd, indeed.

Online order not delivered. No explanation. Yet I will not be refunded the delivery fee nor the prepaid tip I foolishly paid the driver. Ridiculously bad service. You've lost this customer as well as the confidence of any prospective customer who reads this review. Is that what you want?

Just a warning to check your receipt. I got ripped off for $20 on a bottle of bourbon, either accidentally or on purpose. Regardless i live an hour away and am not driving 2 hours for a 20 dollar refund. When i chatted, they suggested i find the receipt (cant find) and bottle (already opened) and go back to store. Great customer service. She should have just told me to f off, same result. Last time i go there. Buyer beware.

I just came back from Cary, NC store. I had ordered online but inventory said they had only 5 of my wine. I needed 12 for discount so I ordered 1.5 L bottles to meet minim. Way over ordering. So when I picked up I asked for raincheck on sale item. They said they had plenty of what I wanted. So Aaron credited my online order and charged me for exactly what I wanted at sale price. So I got sale price plus case discount!