Total Wine & MoreReviews 74

I was urged to sign up at this Total Wine store for points and to get a special deal on the week of my birthday. I signed up looking forward to partaking in the stores promotion. Unfortunately like some of their deals it's either restricted by the last number in the price or NOW they told me I couldn't use it on the wine I choice because it had a "yellow" sign posted with it. It's almost like a bait a switch -- I was told I would receive a bottle of wine for a penny, as long as the wine sold for less than $15 (the wines price was $14.99 -- seems to be less than $15), but again surprise at the cash register when they sprang the yellow sign gimmick on me. Terrible business practice. No apology from the cashier or her manager who was nasty.

Order 2 bottles of wine of a specific vintage 2019, after picking them up found out they were not the correct vintage they were 2020, which the ones given me are a cheaper vintage. Asked the service desk to fix it and they simply told me they could not return them. So I get screwed paying for something I didn't order. David ypur store's customer service is non existent. Screwing people with false advertising and selling them something different then what was promised. I will not recommend your store to anyone, and will go out of my way to tell my story to everyone. Not to mention to post this review on every website I can find. How much did you actually make off those 2 bottles of wine that you couldn't fix your mistake? Not only that that you are willing to give up a customer for life over ylnot correcting your mistake.

Wanted to buy 6 bottles Caymus 50th Anniversary. Internet search popups show $69.97 for the 750L at Total Wine but when I drove to the Union NJ store and showed this on my cell, the customer service guy said that's likely from a store in CA and their price is $10+ higher - $80.07 for the 750L.

Sketchy- and convenient- and a time burn. I drove back down Rt. 22 to Vine Republic in Mountainside / Westfield NJ and they had this for $74.99. Worse, Vine Republic had the 1L for $84.99 versus Total Wine price in Union NJ $109.97...yep, almost $25 higher.

I purchased 6 bottles of the 1L from Vine Republic and left happy. Total Wine is definitely not the low cost provider and the constant pimping of their in-house Winery Direct offerings exhausting. Google search for all the above to confirm pretty easy- just use the Union NJ store as home location. Search Caymus 50th see what pops up for you- then see real price when you select store- a weak bait-and-switch. My photos are in different form vs accepted on this site- see my review on yelp for all photos.

Beware of the rude manager for tasting alcohol.
For 20 years I was a customer of this store because it has some alcohol that is not available in Costco or in Fred Meyer. And as my IT company in Tukwila is next to this store I used to visit this store on Fridays one or two times per month after work to test alcohol in this store and buy wine, vodka or brandy. Tasting by teaspoon-sized amounts from about 5-7 bottles of alcohol is free for evenings or weekends.
Last Friday I asked a manager, Jason Castoriano, to serve me just the sample of one bottle but my asking was declined in an arrogant manner by that manager that he gives samples only to those customers by his words: "who intends to buy' that beverage. And as he reminds me from last visits that I did not buy any tasted alcohol he is not serving me the sample to taste. I try to explain that I did not ask him to give me the sample of previously tested beverages but that Total Wine employee insisted that he is not serving me a sample. When I told him that I'll complain about his attitude, the manager told me that he does not care.
I was humiliated before the customers and despised just for that teaspoon-sized sample because of the cheap manager of this store. No more spending my money there in the future.

We have supported and used Total Wine for years. Never had problems until today. Our order was incorrect and bottles broken. But the worst part was the store manager at Camelback, Eric. He was very rude and unprofessional. We ordered $2800 from this store over the past year for parties and such. They just lost a good customer! And we have to eat a $210.00 order because we can't get a refund. I will not spend time fighting with stupid, I will just take my business elsewhere.

From walking in the front door and asking Christian and Jesse showing me where I could find what I was looking for with some excellent recommendations to Priscilla cashing me was a great experience.

Went online and chose 5 different beers they were suppose to have at that location. Went into store and checked with manager. They had absolutely none of the beers they were supposed to have, terrible.

I went to my local store in Myrtle Beach South Carolina. I had my minor son with me and the manager wouldn't let me make the purchase. I was the one making the purchase and showed her my id. She told me that I would have to come back in 24 hours to make my purchase. This is total inconvenience to a customer who is able to make a purchase.I understand the law but this need to be addressed with your managers. Unacceptable and inconvenience to the customers. You just lost a loyal customer!

Wow. 2+ years of customer service, having deliveries on a regular basis and today, they just cancel my delivery with only the explanation of "uh well, sometimes it's the driver.". UNSATIFACTORY and very unprofessional.

Braintree store is run by racist pigs. Because we are Indians they refused to sell to us. They actually pulled us out of the line and accused us of cheating. I'll take it up with Channel 7 and have them do a report on thier racist practices. If the owner is reading this, we need a public apology.

That is all. The place sucks! Don't shop there. Go to a real wine shop. This is corporate incompetence at its finest.

I have ordered whiskey multiple times and wine several times from this site. It is interesting that sometimes I am NOT told when something comes in and then the order is cancelled with Total Wine saying, "Oh well, your problem." I am thinking perhaps employees want the product or maybe Total Wine over sold the product. Anyway, they don't always notify me when the product arrives. They never give you an expected arrival date either. The usual is a one time email out of-the-blue which can easily end up in spam, and then they take the product! So if by chance, their roto-mail ends up in spam, you are hosed and the local store is delighted. You local store account NEVER shows the order. You must go to a special website--why would you go there vs your total wine account? I have no relationship with the local store. Which means they NEVER CONTACT me even if I go there multiple times while my product is there! Every time something like this happens they point the finger at Concierge Sales who then refuses to help and they then blame the local store. It is finger pointing extraordinaire! Ugh! Total Wine does not care about customers at all.

Twice in 4 months they have charge me more at the register than what was posted on the shelf or according to signage. Their excuses are lame when caught. I will go back to my old place in Franklin. I am being very serious! Those reward points? They can keep them, great troll and hook concept but I am tired of it.

While staff is eager to assist, not all brands are available. This is opposite from what was advertised during grand opening in late 2021. Also, forget the app and rewards. So you get a $5 certificate after accumulating 5000 points. Wow great! However, you can not use to make wine, beer, or liquor purchases. Fool me once, your bad. Fool me twice, my bad. Just erased app from phone and refuse to shop at this establishment anymore. Enjoy your useless $5 certificate Total Wine.

I would avoid using TW on line and delivery. I made an order for delivery, came home to receive it and waited ALL DAY only to discover it was cancelled for no reason.When I called TW I was told the purchase was not authorized. I spend 55 minutes on the phone trying to reach a manager within no luck. A manager did call me back to say that the charge was rejected by my CC company. Not true. In fact the charge (for items I did not receive) is pending on my account. TW made a mistake and cannot admit it, instead they blame the customer. Really BAD customer service. Avoid the- buy from local wine shops where customer service is important!

I just came back from Cary, NC store. I had ordered online but inventory said they had only 5 of my wine. I needed 12 for discount so I ordered 1.5 L bottles to meet minim. Way over ordering. So when I picked up I asked for raincheck on sale item. They said they had plenty of what I wanted. So Aaron credited my online order and charged me for exactly what I wanted at sale price. So I got sale price plus case discount!

Not sure how they are pricing items but a case of Brooklyn Stout was $12 more than Shop Rite in one store and $40 more in another. Can't really contact their customer service to complain, unless I want to wait 15 min on the phone, no chat or email.