I can see why these guys don't allow for reviews or messages on their FB. Their customer service is absolutely hideous (no response to emails, more than 2 hour wait times when they claim to have only five callers ahead of you on the phone), and apparently they find it a good business practice to accept payment but not provide goods. Interesting business model.
I purchased (and was charged $75 for) an online gift card as a Fathers Day gift. The email never arrived, and when I finally did reach someone - three HOURS after being told I was fifth in line - they took my info and promised to get it resolved and contact me PERSONALLY that same day. If you're guessing that return call never occurred, you would be correct. Apparently theft is their business model.