Total Wine & More

Worst customer service I have ever experienced! I approached two floor employees at various times to help me find a particular Champagne. They both said they would check stock and went away to check and never returned. I then approached a third employee who was on a house computer in the rear of the store and asked if they had other Nouveau Beaujolais other than the stock at the front door. He was quite annoyed that I had the audacity to interrupt him. He said quite sarcastically that he was checking stock for a customer but I didn't see anyone within eyesight. He told me whatever is at the front is it So while I was still waiting for the two MIA employees to report back to me as to the status of the Champagne stock I found another brand of Nouveau Beaujolais in the red wine aisle. At the time, I meandered by the so called "Champagne Tasting Booth". What a farce! The selection was limited to two Rose Sparkling Wine, One Prosecco and one Champagne from France. The only exceptional experience were the cashiers. Very friendly and knowledgeable. Maybe Total Wine should consider putting the cashiers on the floor and place the incompetent floor employees behind the counter. A couple of good sommeliers would definitely be as asset.

Getting really fed up with staff that cannot process a check payment, only a few staff can use their inefficient machine

I was with my 17 year old adopted kid in the store and just because my minor child was there I couldn't buy a bottle of rum.

Boca Raton store

She was so rude (rolled her eyes) when asked help about my email received 20% off, that i had problem to redeem.

DURING THE DAY, IT IS FABULOUS! I HAVE BEEN WAITING ON HOLD FOR 35 MINUTES BECAUSE THE WEBSITE NEVER WORKS AND NO ONE WILL ANSWER TO FIX THE ORDER.

I was urged to sign up at this Total Wine store for points and to get a special deal on the week of my birthday. I signed up looking forward to partaking in the stores promotion. Unfortunately like some of their deals it's either restricted by the last number in the price or NOW they told me I couldn't use it on the wine I choice because it had a "yellow" sign posted with it. It's almost like a bait a switch -- I was told I would receive a bottle of wine for a penny, as long as the wine sold for less than $15 (the wines price was $14.99 -- seems to be less than $15), but again surprise at the cash register when they sprang the yellow sign gimmick on me. Terrible business practice. No apology from the cashier or her manager who was nasty.