Total Wine & More

I bought a bottle of wine for $199 and when opening it the cork broke. It was undrinkable. It was definitely incorrectly stored at the store. When I went to the store the manager said: "there is nothing I can do". Unbelievable for me. Such poor customer service and very disappointing. They didn't even offer me a small store credit. This was the last time I bought wine there. Definitely. You lost a valued customer over bad customer service.

I don't order online. I'm old school and like to walk through a store, for anything, and browse. I've been to the store in my hometown, Wilmington, DE many, many times. Also, over the years, during separate trips, I visited the store i. Orlando, FL and the one in or near Ft. Myers, FL. In each and every case, I've seen fair pricing and received EXCELLENT service from the representatives stationed around the store. I'm fond of craft beer, spirits (mostly whisky), and wine (mostly reds). I've always received good suggestions or recommendations. Whenever I ask for something specific or don't see, I get a definitive answer. If I chat with someone about any alcohol product, either here or in another city, I ALWAYS tell them to visit Total Wine, if their city has one.

We went to Total Wines to purchase Tanqueray Gin that was on sale 6 26 22 for $22.99. We were directed to aisle 11 where the gins were The price listed was $25.99 which was not the price on their sale flyer. We asked an employee why it was not on sale she said that is the correct price. The Tanqueray 10 was priced at $28,99 on that self. Interesting thing was that on an end cap the same bottle of Tanqueray 10 was priced $26.99. We pointed out the difference in prices to employee who pulled the price tag off the shelf in front of us I asked if they would not honor the price of $26.99 and he just grunted and walked away. No thank you for letting them know about the error. Beware when you shop at Total Wines - they do not honor their sale prices & miss marked items. Unfriendly staff tops everything.

Coming down isles on 2-18-22. Kinnesor Georgia location. Customer continuously came less than a foot from me every time I moved away he cam towards me. He was wearing no mask. He aske me if I was scared of him. I responded you have no mask on. He replied state of Georgia says I do not need to wear one, if you do not like it stay home. I reported incident to Total Wines employee, was told nothing they can do about it. I know we have ignorant people in our society what happened to enforcing space distance.

I was followed around the store and was given a mask commands to put a mask on. At least 4 or 5 employees ganged up on me and said I need to leave the store immediately. This guy names Imad was completely insulting and over the top. He was going to call the police on me! Suddenly there were 5 men all around me yelling at me to get out of the store. I raised my voice intentionally so all those people heard me. What a disgusting way to treat a good customer. 3 customers followed me out of the store saying how outrageous that display of terror against a customer with medical disabilities. Merry UGLY Christmas Eve!

Will not be going back to the Sugar Land location after being asked to leave for not wearing a mask. We were purchasing for a large party and had around $800 in our basket. We had already been through the whole store and made our selections passing several employees and other managers without being asked. We were in line to check and one manager asked us to leave since we were not wearing one. What happened to my body my choice.

Our sons of Italy had our club meeting in Braintree store first. We then enjoyed an evening with gentleman named Jerry, who took us through all the different wines and concentrated on wines from Italy. We all learned some great information. The wines were fantastic. We snacked on cheese and crackers and brought some other snacks. Everyone had a fun evening. Would recommend this to others for sure.
Thank You
Rose Fougere Westland President of Braintree Ladies Lodge 1422

Bad form guys! Went to your site to order for pickup - had 2 coupons, one for 20% for 6 bottles or more and one for 10%. Site said that our order for 6 bottles didn't qualify for the discount so we modified to the 3 things we really wanted but then couldn't get the 10% to go thru. Called the local store and were told that the company (or at least your on-line fulfillment company) has decided not to honor the coupons at this time because of how busy you are. Seriously? We are at a time when folks are struggling and you've decided to not honor coupons because business it too good. Not just bad form - downright sh--ty business practice. Especially when your guy at the store told us that if we called the online company we might be able to whine enough to get them to give us the discount... probably something he should have just handled for the 9 bucks we should have gotten. Think I'll just buy my booze elsewhere.

I hate to give this business a one star review because I absolutely love their wine selection and the prices are very fair. I wish their service model was consistent across all branches and for Christ sake's, I know a few CTO's that can do a far better job to boost your online sales.

Beware of the rude manager for tasting alcohol.
For 20 years I was a customer of this store because it has some alcohol that is not available in Costco or in Fred Meyer. And as my IT company in Tukwila is next to this store I used to visit this store on Fridays one or two times per month after work to test alcohol in this store and buy wine, vodka or brandy. Tasting by teaspoon-sized amounts from about 5-7 bottles of alcohol is free for evenings or weekends.
Last Friday I asked a manager, Jason Castoriano, to serve me just the sample of one bottle but my asking was declined in an arrogant manner by that manager that he gives samples only to those customers by his words: "who intends to buy' that beverage. And as he reminds me from last visits that I did not buy any tasted alcohol he is not serving me the sample to taste. I try to explain that I did not ask him to give me the sample of previously tested beverages but that Total Wine employee insisted that he is not serving me a sample. When I told him that I'll complain about his attitude, the manager told me that he does not care.
I was humiliated before the customers and despised just for that teaspoon-sized sample because of the cheap manager of this store. No more spending my money there in the future.

I went in to exchange a keg with my daughter-in-law. I dropped my keg off in the front (as usual) & went to pick up another. When I went to checkout, the cashier asked for both of our IDs. My daughter-in-law did not have hers. The cashier told us we couldn't exchange the keg without the ID. I told them that I would go drop her off & come back. The manager then proceeded to tell me that I couldn't come back to buy alcohol the same day since I was already in camera. She also would not let me grab my keg that I returned since she didn't "witness" me dropping it off. This is the absolute worst customer service I have encountered. I will never be back.

Wanted to buy 6 bottles Caymus 50th Anniversary. Internet search popups show $69.97 for the 750L at Total Wine but when I drove to the Union NJ store and showed this on my cell, the customer service guy said that's likely from a store in CA and their price is $10+ higher - $80.07 for the 750L.

Sketchy- and convenient- and a time burn. I drove back down Rt. 22 to Vine Republic in Mountainside / Westfield NJ and they had this for $74.99. Worse, Vine Republic had the 1L for $84.99 versus Total Wine price in Union NJ $109.97...yep, almost $25 higher.

I purchased 6 bottles of the 1L from Vine Republic and left happy. Total Wine is definitely not the low cost provider and the constant pimping of their in-house Winery Direct offerings exhausting. Google search for all the above to confirm pretty easy- just use the Union NJ store as home location. Search Caymus 50th see what pops up for you- then see real price when you select store- a weak bait-and-switch. My photos are in different form vs accepted on this site- see my review on yelp for all photos.

From walking in the front door and asking Christian and Jesse showing me where I could find what I was looking for with some excellent recommendations to Priscilla cashing me was a great experience.

Several times I have an encountered advertising of specific wines indicating a vintage and the number of points given by the reviewer, but a different vintage is in the bin for sale. I have questioned store associates about this on numerous occasions and always get an excuse that it is simply an oversight. This has happened in stores in various cities. The excuse normally comes with an apology and an offer to find something else.

This happens too often to simply be an oversight, but is indicative of a corporate pattern of intentional false marketing. This observation was recently affirmed when I ordered a particular vintage online and received a different vintage. Of course, anyone who understands wine understands that each vintage is different, so a rating of 93 for a particular year will likely not be exactly the same for another year. When I questioned Total Wines customer service about what they had shipped I was told that there is no guarantee that they will ship what I actually ordered.

It is surprising that more people are not complaining about this problem, but perhaps Total Wines' customer base is not comprised of true wine connoisseurs.

If you want to rely on ratings from the various wine reviewers, be sure to look at the actual bottle and compare it to what the rating was for a particular vintage.

And shame on Total Wine for misleading your customers.

Because you use FEDEX as your delivery, my package has been in Memphis Tennessee for over one week!
I don't have a problem with " total wine"... my complain is your delivery... fedex SUCK!

That is all. The place sucks! Don't shop there. Go to a real wine shop. This is corporate incompetence at its finest.

Got my elderly mother out the other day, and took her to Total Wine & More to get a few things for the holidays, as we had heard how big the place was, and what an awful experience it was. Firstly, as soon as we walked in, a "greeter" chastised us for our "improper" mask placement ( it was fine). We were going to leave right then, but as we had driven 23 miles, we decided to stick it out. Yes, the store is vast, but the signage was terrible, and as we wandered around looking for certain items, we decided to ask a worker for guidance. He said he was "busy" & told us to search for someone else, before walking away. The second person we found was clearly inexperienced, and the third person begrudgingly listened to our queries, but really couldn't appear to care less. We left before getting anything, and on the way out, stopped a manager to tell him what happened, and he replied, "You can write a letter to the company." Trust me, the dollar or two you might save is NOT worth being treated like that.