Jerry R.

Bad form guys! Went to your site to order for pickup - had 2 coupons, one for 20% for 6 bottles or more and one for 10%. Site said that our order for 6 bottles didn't qualify for the discount so we modified to the 3 things we really wanted but then couldn't get the 10% to go thru. Called the local store and were told that the company (or at least your on-line fulfillment company) has decided not to honor the coupons at this time because of how busy you are. Seriously? We are at a time when folks are struggling and you've decided to not honor coupons because business it too good. Not just bad form - downright sh--ty business practice. Especially when your guy at the store told us that if we called the online company we might be able to whine enough to get them to give us the discount... probably something he should have just handled for the 9 bucks we should have gotten. Think I'll just buy my booze elsewhere.

After receiving an email on a Friday promising free delivery I ordered over the weekend, I ordered a delivery on Saturday. When I was charged the delivery fee at the timeof the order I contacted customer service. 6 emails of runaround resulted in the final one saying, "Thanks for letting us know there was an issue with your order today. I apologize for the inconvenience. I've looked over your issue and the circumstances as requested. After reviewing the order again, I wanted to let you know that we are not able to take any further action." They are crooks!