Mars Transportation Services is a dishonest company. Starting from the point they pick up your belongings and take your money, their customer service goes out the window. They completely botched an interstate move.
Everything was packed and they still managed to lose and damage SO much and take absolutely no responsibility. They actually admitted to finding a large basket full of designer handbags and have refused to send them to me, they also admitted that a customer at another location walked on to the truck and took something that belonged to me. In addition, they gave me a quote and once they loaded all my belongings on their truck, the price doubled.
Nicole H., the sales rep, hung up on me and stopped returning my calls and returning my emails. She finally answered my call just recently and told me she no longer works for Mars, however, I had a friend of mine call to schedule a move and Nicole booked the job. Nicole H. is a liar and truly represents the integrity of this company.
I have reported them to the BBB, the NYS Office of the Attorney General, the FMCSA, and filed a police report. If you have been a victim of this company, report them as well! Moving in itself is stressful enough without a moving company treating you like this.
Approximately, 80 percent of consumers who were unhappy with a company interaction stopped patronizing that business, warned others to stay away, or shared negative feedback with the company directly and in online reviews. They are stealing from people and eventually after the police reports, and reports to the NYS AG, these people will be arrested. When looking for a moving company, you can always check their DOT# and get more info as this company was able to manipulate their reviews. Their info is: USDOT 2968914