I'm not sure what these other reviews are referring to when they speak of freebies, however, I entered into a contract with the owner of this business, Andrew Whitfield, to produce a book for me and paid him "in full' up front, whereas he was supposed to deposit the funds into an escrow account. I paid him in two installments within days of each other and after that, he literally disappeared. He missed deadlines, refused to take my calls, disregarded emails, texts, etc. This man has a serious sense of entitlement. After giving him over 2 months of missing the agreed upon deadline, I finally escalated a dispute via PayPal and then ultimately a chargeback with my credit card company. He still tried to fight me on that and offered me a $400 refund in good faith. I continued to show the evidence I had, which he had none and ultimately truth prevailed and the outcome was in my favor. During the course of the last few weeks, I found out that he has done the same to several other clients, his website is now down and the walls are crumbling down around him. I have all the supporting evidence. Customer service is important and key to growing a business! Perhaps you should read your own book, Mr. Whitfield, there's a particular section in there about being honest and I don't think you have an honest bone in your body!
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