On 7th August 2015 I placed my first order with EverBuying - value with insurance and tracking was us$121.40.
Nine days later the order is still in processing which makes the Ships in 24 Hours look pretty stupid!
I send a support ticket to support asking why the delay? Reply was "Sorry no stock item Hot sales may be weeks before we have stock".
I replied asking for refund. Being new and knowing nothing of how these stores work - I expected refund back to PayPal like all other online sellers. But no EverBuying never like to return real money! So it was placed in Wallet as a store credit.
On 11th August 2015 I made another purchase us$118.99 + fast shipping us$17.99 and Insurance us$3.38. Shipping quoted as 3- 7 days.
DO NOT believe this and never pay extra shipping or insurance it just goes in their bank and you get slow "consolidated shipping hub" which takes 3 weeks or more. Insurance means nothing.
My payment was the credit plus us$19.36 more from PP.
When the package arrived it look OK, I assembled it and being late waited till next day, went into the garden and set it up as advised and how I knew from hours on YouTube!
This quadcopter did not react to the radio directions and went off at angles not expected and trying to control it made it worse. I tried a few times the same. After some days I found a shop assistant who was already experienced in flying these quadcopter and he agreed to help. It was crazy he sent it forward it came backward towards him and hit his hand with the fast propellers and cut his fingers.
On 7th of September I submitted a second ticket because the first one was closed by EB ticket for defective item without any action from them. It just creates more days delay while you wait for a reply. They use delay and wait wait wait to grind you down and just go away. They know you will never buy rom them again.
This second ticket started a long process of offers for compensation after a really long in weeks. Delay EB agreed a full refund - not to PP= but another store credit.
I decide now that I will build my own quadcopter and so to use the credit I decided to buy a radio transmitter.
Which cost us$143.46. I used us$16.80 from points accrued. So no payments due.
Amazingly in just 10 days the package arrived. I was so pleased. Maybe its just bad luck that the quadcopter was defective. But no, not bad luck because I forgot to mention that it had already been returned to EB. There were stickers that had been removed and indicated that it had been taken apart. During the refund process EB even offered to check a replacement to make sure it was new. But they did not ask for the quad to be returned!
After it was delivered - I videoed the unboxing of the radio. Everything - again - looked great. I knew I needed to upgrade the firmware and plugged the USB connector into my PC - it would not connect I spent 8 hours on forums and friends I know trying to resolve the problem. Conclusion was it was another return. We found the factory seal had been broken, No receiver for the radio which the manufacturer includes - because without a receiver the radio will not control any model you fly. Also one of the switches was not aligned correctly.
I open another ticket, and start again. There is a standard opening offer from EB.
1. Send it back at my cost - and they will replace.
2. Keep it and pay - in this case another us$93 for a replacement to be sent out.
3. Refund: - for me they offered us$43 - but I know id I can accept weeks of delay - it will increase slowly.
I did not have the patience and determination to go into more arguments about refunds to PP. So I just replied say this and accepting us$45
(I made a typo but they agreed $45)
So now I have us$45 credit! IF I use it - I am convinced they will send more junk and used items.
They knew the radio was no good. Before it was sent - but they dont care they have YOUR money!
So if you do the accounting despite what to some may seem good service with refunds and replacements
I am now us$99 wasted money. A defective radio that is useless unless repaired - which will cost almost as much as a new one from a local store.
EverBuying have over us$99 from me and I have junk that will not work.
AFter re-reading this, I see I forgot to advise that after the last refund sage - support sent me an email offering 300 points for each review to Sitejabber and 2 other similar sites. Adding..." when asked if you get paid for the review. Answer NO". SO you have to decide how many of the 5 * reviews are unsolicited and how many got a load of free points.