Ordered Product and got something else. Rude people on phone and won't let me refund it. Business morals... if your customer isn't happy, let them return and refund their money. Stay away from businesses like this! I will be calling Better Business Bureau.
I am angry beyond belief. I wish I had read reviews on this site. I ordered a black Fingerling. I paid the expedited shipping, I was suppose to get the item in 6-12 days. After several emails from me and them replying be patient. 31 days later I received a fake fingerling in a smashed box inside a bubble envelope. Are you kidding me? I have contacted my credit card company to see if they can do anything for me. This company should be sued for ripping people off. Lesson learned. I would not give them any stars but it won't let me submit my review without it.
I too was bought 4 fingerling monkeys on 10/27. Here it is 12/22 and still don't have them. I have sent numerous emails and I keep getting told they are on their way probably caught up on customs. For 8 weeks, really? I will never order from this company again. They are a joke. Thank god I paid with paypal. I intend to file a complaint with them and get my money back. Too bad I will have 4 very disappointed grandchildren Christmas day.
No doubt CNDirect.com is a nice choice to purchase clothing materials. I ordered some clothing for my use and those are quite amazing in quality and very unique in style. Their delivery service is very fast and smooth. Best of luck CNDirect.com!
Ordered 3 fingerlings in early November and paid for expedited shipping (supposedly 6-10 days) Received one knock off monkey toy a month later. Filed dispute through PayPal and got refund, but now I'm unable to get the toys I hoped to have for Christmas since they're near impossible to find at retail. Waste of time and disappointing.
I ordered 2 pairs of Birkenstock shoes and never received them. I emailed them to find out where they were and they could not find the order. Luckily I paid with Paypal and opened a claim. I receive an email from them that they miraculously found my order and if I closed the claim they would ship it to me. Well sorry Im not that dumb and alerted Paypal of the scam, they stated they have had many claims and will refund my money in a few days. BUYER BEWARE, yes if it is too good a price there is a reason. If buying use Paypal or secured funds that you can get back.
Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.
I wish I would have looked into this company's reviews before I ordered, because it looks like several others have had the same experience. I ordered three Fingerling Monkeys, and only received two... which doesn't matter anyway, because they mailed the fake "Happy Monkeys" in a bubble envelope, which has resulted in terrible damage to both! What a total and COMPLETE rip-off! They are scam artists, and I am angry beyond belief!
If you want to fall in trap then order with CNdirect.com. They shipped from chiana with fake items. When you asked to return, they will give you china address to return. They know that it is not viable for the customer and this way they are cheating overseas customer.
Terrible company. Sent counterfeit items that did not match the description of the item. Items took 30days to receive in multiple shipments and still did not receive full quantity ordered. Contacting via emails took days for response. Would not offer a full refund for their counterfeit items. Filed a bank dispute since their customer service is terrible.
First of all I placed an order for two fingerlings they told me my order didnt go through so I place the order again. That shouldve been my first clue because both orders went through. I never got an email confirming my order. A month later I notified my credit card company still waiting to hear what they say. I finally received my first shipment and of course they were happy monkeys and very damaged boxes. Just received the second order yesterday. It contained two monkeys in boxes that say fingerlings but Im pretty sure their counterfeit one was black one was white and they both say my name is Mia. I havent been able to find a working phone number or even an email address. Im hoping The credit card company takes this off my bill. $80 for for fake monkeys! Ive learned my lesson I will always check reviews for companies one line that I havent heard up. Please be careful if you ever try to order anything from this company!
I too ordered 4 "Fingerlings" from this company on 10/31/17 and they took my money the same day. I received 2, one box says "Fingerlings", the other does not. They were mailed only in a mailed envelope, not even padded, and the boxes are crushed - definitely not suitable to gift. Afraid to open to see if they even work. Have been in constant email contact - it seems the only person there is "Bree" and the most she will do is offer me $15. This is unacceptable and I will keep doing whatever I have to do to get a full refund. I said I would gladly return the half-shipment I received. UNBELIEVABLE!
Inpurchased Fingerlings from them. When they arrived in an enveloped and the packages were all damaged. They were not suitable for wrapping as a gift. When I contacted them they offered me a $2 gift certificate for my next purchase. This is unacceptable. I paid for proper shipping and did not receive that.
Joining dropshipping program on this website for special price, minimum total transaction have to more than US$ 500, slow processing order, slow response for the question, never using it again, although I already spend US$ 300. Cheaper price, but charge economy china post shipping method.
Confusing refund/dispute facility.
Better use aliexpress, find good reputation seller.
This is my second purchase from them. They continue to be super responsive to customer issues especially when it comes to handling replacements. Thanks for looking everything up with the perfect replacement match well before the due date :) You guys have been a delight :)
I just got to know about them from a friend, bought my first item, an Iphone power bank and got exactly what I ordered for, with the best customer service I have ever come across.
Though delivery was a little bit slow but at least they provide a good tracking information. I strongly recommend you use this site as you won't regret your time with them.
This company is a scam! I ordered 4 Fingerlings, and they sent me some cheap knock-offs. One of them was completely damaged. The positive reviews seem just as fake as the products they ship out. Buyer beware!
I bought my first item from cndirect, an headset and Huawei phone and got exactly what I ordered for, with best customer service I have ever come across. Though logistics was a little bit slow but there was good tracking information. I highly recommend you use this site as you won't regret your time with them.
Dear Anthony, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Not only is CNDirect the biggest scammers ever, but they seem to enjoy lying to their customers.
For two months they have held up my refund. They want me to remove my bad reviews first.
But as another contributor had the same problem and removed the negative feedback and then never received the refund, I will not remove feedback nor stop the official complaints until I get my refund.
Please people, avoid this company. Do not be tricked into believing the phony positive feedbacks that they produce themselves.
I can see this company folding in the very near future so do not waste your money
Dear customer, how are you recently? I have try to contract with you times and times, but you never reply to my email, as you can see: http://www.17track.net/en/result/express-details-100001.shtml?nums=4477948613 your order already deliveried in time.if you didn't get it, we will contract with DHL to investigate for you.if it got lost on the way to you, we will apply full refund to you, so could you reply the emails from orders@cndirect.com?please trust us and we will give you satisfied solution, we still want you to be our regular customer,
Best regards
Customers service department.
There's low prices, and shipping is even smaller than it would be on Amazon. I've read the others and they complain about how long it takes to ship, however, it is a Chinese wholesale website. They ship overseas, making it take a while longer. Yet, if you're willing to be patient for a great consumer price then I stay go ahead, it's perfect for you. Also, listen to the sizing, because I bought a dress and got Asian M, thinking it lied about the sizing, but no, I should've bought an Asian L. Luckily, I sent it back and got the right size.
Thanks CNDirect! You're awesome.
Overview
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 235th among Wholesale Clothing sites.
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Dear, i am really sorry for the problem. Normally we need 2-4 business days to prepare the order to control quality. And we can reply you within 24 hours except the weekend or holidays,
As for shipping fee. It depends on shipping company, not us, so we also have no idea for that, hope you can kindly understand.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department