When I was trying to pay my order, their system said that it cannot process the payment because the status of my order is not "pending payment". I have placed that order a while ago and just decided to pay it yesterday so I thought that may be the problem. I ordered the same items again and then went straight to payment on the same day. That very same message appeared. I joined their live chat and raised this concern to their customer service. According to him, both orders were already "packaged really well and will be shipped today". And since the items are already with the shipper, they can no longer cancel it. It was weird because according to their website, "processing time takes 2-4 days because of quality control and packaging". It has not even been 24 hours from the time i ordered. I don't know if the "faster processing time" is true or not. It makes me think that maybe they just don't want to refund the money. So now i ended up ordering the same items twice.
Almost 3 months and I have no items. I have
Asked for a refund numerous times, but no Fiona keeps ignoring my request and sending me useless tracking info! DO NOT ORDER FROM HERE! Horrible customer service and super slow!
This site should mention that you are buying knock offs. Not only did I receive a knock off fingerling but when they came in, much later than promised, the packages were completely smashed. I am very disappointed!
I placed an order for about 10 items almost 2 weeks ago now. The money has been taken from my account, but it's still showing "pending payment review" on their site. I've now emailed them 6 times over the course of the last week and a half as well as sent messages on their facebook and called the "customer service" numbers listed on their site... which was a TOTAL joke. The north american number was not in service, and the china number went straight to a generic voicemail with no option to leave a voice message.
Dear, i am really sorry for the problem and beg your forgiveness. Did the problem solved? Could you please kindly contact orders@cndirect.com? provide your order number and payment information, we will check the problem again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
So when i was register on CNdirect they give me 50$ and with these 50$ I can't buy anything. So this is bull$#*!. They lie to us. I can't buy anything with these 50$. So please explain it to me why it's not working. When I enter the code, front of me there is a message that i can't buy this whit this code. I don't understand way so please, tell me whaay!
Dear,
Sorry to bother you, i am Echo from Cndirect.com. And i have noticed your review about the 50 dollars cash coupon which you confused. Actually recently most items is being in big promotion, so there are some special offer which is not able to be used the cash coupon, it may caused the cash coupon no working, beg your kind understand. But do not worry. You will get the best discount as the items all on sale.
We are truly sorry that your experience with us did not meet your expectations.
Would be better if you can contact me if you still have any doubts, I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
I ordered a few items from them on 13/06/15. I paid for UPS shipping which was reliable becsuse I received it on 22/6/15. The lace shorts i ordered was of good quality. I ordered 4 of the same dress in different colours all in the same size (Large, I wear a medium) but the black was wayyy smaller than the white even thou they are the same. This was my only problem
Dear, i am really sorry for the size problem and beg your forgiveness, could you please kindly provide your order number and pictures to orders@cndirect.com? we will check the problem for you and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
This is my second purchase from them. They continue to be super responsive to customer issues especially when it comes to handling replacements. Thanks for looking everything up with the perfect replacement match well before the due date :) You guys have been a delight :)
I just got to know about them from a friend, bought my first item, an Iphone power bank and got exactly what I ordered for, with the best customer service I have ever come across.
Though delivery was a little bit slow but at least they provide a good tracking information. I strongly recommend you use this site as you won't regret your time with them.
I bought my first item from cndirect, an headset and Huawei phone and got exactly what I ordered for, with best customer service I have ever come across. Though logistics was a little bit slow but there was good tracking information. I highly recommend you use this site as you won't regret your time with them.
Dear Anthony, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
CNDirect is my go-to online shop for dresses, especially. My delivery arrived last week, which was timely for my mother's birthday. It was meant to be her present, and today I am extremely grateful to CNDirect because my mother (who is very choosy, by the way) loved the quality of the dress. After seeing how graceful she looked in the dress many other people, particularly her friends and relatives got interested and took the CNDirect contact information. They should be placing their orders soon. I am hoping they like it too. Thank you.
Showed my husband this site and I'm pretty sure we receive packages every week ever since! You can find all types of things on this site, I Love it! If you need electronics or clothes this is the place!
My family and friends love the stuff purchased from CNDirect. Though I ordered the items for myself and my wife. It didn't arrive when the Company told me they could. The product came late, about 3 days later. However, the material was clean and cool! Everyone loves it each time we put it on. Kudos to CNDirect dress shopping mall.
Even slow but was i was amazed with the quality of good service as i received the exact product i ordered for. There is no need to doubt this service because the best ever online shopping experience can only be gotten from CNDirect with their quality delivery service. I will definitely order again and become your regular customer... Thanks!
Dear Melissa, this is Bree from cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily.
Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
Dear Jasmine, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
My package from CNDirect.com just arrived, and its my badass mac book sticker of a storm trooper blasting. Only took 3 days to get here and was super easy to find. CNDirect has soo many things to buy its amazing. I wish I would have found this site a long time ago. I now have my mom ordering me stuff, and she even thinks its a cool site.
Dear Tracy, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
If you want to shop for all your needs at one place then this is it. There are soo many departments where you can shop from and having a great collection of products. Though the service seems to be a little late, customer service is good and solves the issue quick.
Dear Ethan, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I have an athletic figure and wear US M (Asian L). I ordered Asian XL for long sleeves top/dress because I usually have fitting problem around my arms, and order Asian L for regular dress/top. All the tops/dress fit perfectly! The XL dress end-ed up a little bigger but not baggy, it's all good! :) It arrives less than 2 weeks. So happy with my purchase!
Save for the many ads, this is a great website and online shop because, I believe we all seek very high quality, an amazing customer experience and affordable prices. Although its my first time doing business with CNDirect, I could say that there are great people at CNDirect and that you are guaranteed of reliable communication. In terms of delivery, the order was a little bit late but the delay was not anything worrisome because eventually, my delivery was made and I was happy. I intend to order again soon, and I hope I will enjoy the experience once again. Worth a try. I recommend.
An absolutely first-rate company. I've bought many, many products on
CNDirect.com. And I continue to be amazed at their professionalism. Every once in a while I need to return something and the process is a snap. 100% satisfied with products, pricing, fast delivery and customer service. Thanks
I bought two lovely chiffon dresses from this site a week a go. I really loved the quality which was exactly as described on the site. The dresses were shipped on time and delivered in great condition. Also, the prices were very reasonable compared to other online sites and the customer service excellent. Thanks a lot for the great experience. I will definitely be shopping with you again!
Overview
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 235th among Wholesale Clothing sites.
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- Shenzhen, WMID, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!