Thieves, too many emails and lame excuses received! Ordered early November 2015 now late Jan and nothing received, tracking has said in country of destination since 4th Jan but still nothing and no refund. Please avoid, spend your money at AliExpress. Ive not had any issues there that haven't been resolved quickly.
Its now March and more excuses from CND and still no products and NO SIGN OF A REFUND! All you get is contact your local post office. Surprisingly I have done a number of times and told... You guessed no nothing here for you... CNDirect, you lie and cheat and its the worst online experience I have since year dot! As promised on all those return emails to you I will BLOG how bad you really are!
I have purchased fingerlings on this site. I paid for the expedited shipping 3-7 days. After 5 days i contacted the company for shipping information and was told the item had been out of stock but just restocked and my item would be shipped in 8-12 business days. Not at all what i paid for, i never got back ordered information. They are crooks!
CNDirect is simply a perfect place for clothes shopping. I ordered for two clothes for my daughters birthday party two weeks before the time. Honestly, just in 7 days, the item arrived at my doorstep. I was amazed at their efficiency. The materials were just as perfect as seen on the website. I highly recommend CNDirect!
Purchased a dress from this company recently and all my family and friends love it and they also purchased theirs from the same people. The great thing I like about this company is their stuff, though the shipping process is slow, yet their dresses are superb. I'll recommend CNDirect to my family and friends.
I bought a headphone from CNDirect. It is very nice design and also very good sound system. It makes very bit. I am 100% satisfied with their service. It price is fair price. Highly recommended for this store.
Took over a month to receive a "Happy Monkey" not the fingerling that was mentioned in the item description. Shipped from China in an envelope, the box was crushed to badly to give as a gift. Customer service can't write proper English in their response emails & they aren't helpful at all. There is no US phone number to call and complain to. Do Not Trust this company to buy from.
I orders a silver iPhone 7. Cndirect did Free shipping for me. I have a very outstanding experience with them because the last time I ordered from other online stores I was frustrated. But when I tried cndirect, the transaction was smooth and fast. All the features listed for the phone was all it got. And indeed I will recommend them any day any time.
CNDirect provide me really great service. I bought a headphone from this store. I got very nice headphone with very nice model and sound system with nice bit. I am 100% happy with their all staff because they are very active and also very friendly. I got it very Fair Price! Highly Recommended for this Store.
I paid extra for 6-12 day shipping it's been 18 days and I haven't recieved my package. Tried asking for support, they couldn't do anything about it but tell me "it's in transit". Well it's in LATE transit! Very disappointing, I just wasted my money on faster shipping for nothing. I don't recommend you buy here.
Dear Crystelle, this is Bree from cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
I love every second wearing my beautiful dress. It was everything I wanted and more! I've had so many comments about what a beautiful dress it was and how it was made to such a high standard, your praises have been sung!
I ordered Fingerlings. I have pictures of the site that say Fingerlings and my receipt states Fingerlings. Yet I got crushed boxes of Happy Monkey. Covered in DIRT! Took weeks instead of days that I paid expedited shipping for. They are crooks.
Don't buy from them! They are scam artists. They send you off brands, admit they lied, and WILL NOT refund your money. You pay for 6-12 day expire shipping and your packages are crushed when they arrive 6-8 weeks later. I have emails from Bree Zhang in customer service that state they posted deceitful information and they still refuse to take ownership and credit my account.
DO NOT ORDER FROM THIS COMPANY! I ordered Fingerlings, against my better judgement, based on a recommendation from a friend. They were advertised as Fingerlings and I paid via Paypal (thank god) just in case. After my order was submitted I went back to their website and noticed they changed the description to "finger baby monkey toy". I contacted them right away via email and continued to contact them over a 6 week period with no response! I finally submitted a dispute with Paypal and suddenly today I get an email from CNdirect telling me my order "is getting closer to me" and asking me to remove the dispute with Paypal. Needless to say I will not remove the dispute and it is 2 days before Christmas so it looks like not only will I not receive the item, I am out the money to purchase my children other presents for the holiday!
My personal experience with CNDirect.com is quite amazing. Their clothing materials are quite trendy and of good quality. I will always recommend this store for any kind of clothing materials. Their service is very good and their team is very humble and responsive. My best wishes are always with your team. Thank you!
I was so shocked when i got into www.cndirect.com, where there were many low priced products and i was so happy. Therefore I ordered 2 T-shirt to my boyfriend and it took me 28 $. After 2 weeks, I received my order and they were so fit. My boyfriend was very satisfied. So it is a wonderful experience.
Dear Mark, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I love shopping online, and I always have a splendid experience shopping at CNDirect. The are diverse products in the store, and the prices are very competitive. The payment procedure is very easy. I have recommended this fantastic online shopping site to my family and friends, and they have gotten products of their choice very easily.
Dear William, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Please do not use this site. I placed an order about a month ago then canceled it apon hearing about it's fraudulent nature. After about 2 weeks of pestering "customer service" via the online chatting feature, I have not been refunded the money and have accepted that I never will. I urge you to please stay away from the site.
Dear, i am really sorry for the problem, and beg your forgiveness. Did you received your refund? If not, could you please kindly contact orders@cndirect.com and provide your order number? We will check the problem again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Starting from when I contacted the customer service, they responded promptly with good directives.
As I worn the cloth, it was like i was wearing happiness, nice compliment from friends. They delivered as I ordered and before the event planned wearing it to.
I visited this online market last month. I found a lot of products of my of choice. But I was in a fix as there was a lot of things which made me spellbound. Finally I made my mind to buy a beautiful dress for my wife. I ordered for it and got it. My wife became very excited to get the nice and stylish gift on hand.
Dear Mag, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Outstanding experience of customer service, the product was good and were exact as displayed on the site. The delivery service was superb because it beyond what i can imagine. I recommend the site for good quality materials and outstanding delivery service.
Dear Jenny, this is Bree from cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
An exceptional experience of customer service from CNDirect. The products were good and were exactly as displayed on the site. The delivery service was cool. I recommend CNDirect.com for quality products, pocket-friendly products and outstanding delivery service.
Dear Henderson, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Overview
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 235th among Wholesale Clothing sites.
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- Shenzhen, WMID, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!