The ease of use of the website, the awesome prices, the quality of all the clothes I've gotten and the quick delivery is why I will keep shopping from CNDirect. They deserve the 5 stars. 10 out of 10 times would recommend.
No one deny the fact that the products available here are very cute and lovely. The clothing are very elegant in design and pattern. The electronics are very original and stylish. The marketplace is very adorable to me. I love to shop from here.
Dear Michael, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I ordered a "fingerling" as indicated by the website, and recieved in very very damaged packaging, a "Happy monkey". Email has been sent to cndirect.com requesting a refund, however no response as of yet...
CNDirect.com is a scam. I ordered stuff from them and it did not arrive until now. It has been 3 months!
I emailed the customer service asking to resolve this problem, but they told me to wait and wait and wait.
They promised a refund and it has been weeks, and I haven't receive it.
They are smart asking me to wait because now it's too late to dispute this transaction on PayPal!
I DO NOT recommend anyone to shop on this website at all. THEY ARE SCAMMERS!
Dear, i am really sorry for the delivery problem, and beg your forgiveness. But dear, shipping time depends on shipping method you choose, if you choose china post, it always needs a long time. Hope you can kindly understand. And have you received your order now? If still have not receive it, could you please kindly contact orders@cndirect.com? and provide your order number. We will check the information again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
I bought a wheel spinner that arrived on time. However the spinner arrived in poor condition. After sending images explaining the defect CN direct kept continue raising questions and buying time without offering a solution. It looks like there is robot automically raising questions.In the end I gave up. I don't want to spend many hours for just a product of EUR 8. Therefore be cautious in case of ordering as complaint handling is weak and not speak about replacement guarantee. I would not recommend this webshop.
Dear Rob, this is Bree from Cndirect.com. Thanks a lot for your order in our site and I am very desire to help you about your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? If you have any more request, you can contact me in live chat or email address: orders@cndirect.com, I will try my best to help you as soon as I can. Have a nice day!
I ordered from CnDirect about two weeks ago and I got an email saying that when my order was shipped I would be sent all the information and the tracking number. Its been two weeks and my order still says "processing"... Like wtf I needed that dress for like next week..
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I have used CNDirect for the second time now. I have no regret using them. I get exactly what I ask for as quick as possible. I wish I have known them for long because I have always experienced delay and hitches where I shop before but with CNDirect, I have peace of mind. They are always on point. I recommend the site if you want a great experience in shopping. As for CNDirect, Thanks for the experience, I will come over and over again.
Dear Helena, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I would recommend CNDirect to anyone looking for quality product brands. Anyone looking should not waste time shopping around because CNDirect sell exactly all the product brands you would love. Highly Recommended
Dear Cynthia, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I order two fingerlings and they didn't work right so we changed the batteries and still didn't work good. I paid for three to five business days four weeks later I got it after I emailed them the boxes they came we're falling apart the toys didn't work very upsetting for my little girls on their birthdays.So I emailed them back and got no response so I made a post on Facebook which told me to contact I said I already did and got no response again. I will never order from them again and I am going to report them for fraud.
It is a scam. I ordered a few items. They did not ship them for 2 weeks. I told them to can cell the order. They change the status to shipped and told me that they shipped it olready. 1 item was marked as out of stock and status was refunded, which was never refunded. When I received the package, half of my order was missing, so I asked if they were in another package. The reply came and they were out of stock and asked me if I wanted a refund! What a joke. Then they would send me an email for each of the missing item asking if I wanted a store credit or full refund. Playing me al the time to delay the PP dispute. I opened dispute with PP and got my money. They are definitely scammer. I wonder why PP still works with them.
Dear customer, this is Cici from cndirect.com after-sale again, have you got all the items you made in final? Since for a long time we haven't got any new from you, could you kindly tell me your order number or the email address which can contract with you to solve the problem for you ok? Could you send the email to orders@cndirect.com?
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
I ordered 2 sweaters before Christmas. Never received them! Was told that China post was very slow. Then was told that it was stuck in customs in Canada, then was told in a 3rd email that I would get it shortly. Now that I've requested my money back, they told me it would take 3 to 5 business days... day 5. Still waiting... and it's been 3 months since I've placed my order... 3 MONTHS
Dear Maeissa, This is Bree from cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
Wedsite shopping experience is good. The products are of good quality and have the high-cost performance. Besides, customer service attitude is very good. Although express speed is a bit slow, logistics information can be tracked. In addition, customer service coordinators have apologized for a bit slow express speed.
Dear Jane, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Like previous reviews this company is a scam and a joke! I purchased a fingerling and unlike the other reviews Ive been in contact with someone named Fiona. When my order never arrived when I requested expedited ship I requested a cancelation and refund. Fiona repeatedly ignored my request and instead gave me false tracking numbers. After a week of going back and forth never acknowledging my refund and calling her out for her lies. She then says ok really shipped and have me a new tracking number. Then stopped contacting me from that point. I have filed a claim with PayPal as I am sure most of yall have done. So far they have not responded to them. I HOPE and pray this company gets taken down. Im so sick to my stomach of this mess. As a seller I would be in so much trouble if I behaved like these people.
*opened a case with PayPal and got a full refund. Still no fingerling.
Scam company! Do not order from them! I ordered a Fingerling. Took twice as long to deliver than promised. When I received it, it was beyond smashed and it was a happy monkey, not a fingerling. They sent me a knockoff. Checked all my receipts and their site and it clearly says fingerling. Then when I contacted them they just told me "all our customers like happy monkey". Filed a claim through PayPal. Do not order through them!
FRAUDULENT SELLERS
FRAUDULENT SELLERS. Don't know how they don't have a one (1) rating on the internet. Selling Fingerlings and sending Happy Monkey?! Crooks. I opened a fraud case with my bank.
1. NOT fingerlings
2. Sent 5 of the them not 6 as ordered anyway.
3. Send in a soft pack, all the boxes are crushed.
Seriously, would be afraid to order socks from this company!
My order got shipped the next day after I placed it. It took a bit long started to think wasn't going to get so I emailed them. They got back to me the next day. I placed another order that day let them know I got my first order and that I placed a second order so they emailed my back a tracking number for my new order.
I placed a AUD$25 order through my account, paid using a pre-paid credit card. After 2 weeks the order had still not arrived. When I went into my email to get the PayPal and CNDirect purchase confirmation emails I could see both of them in my Inbox then once the iPad had finished refreshing my Inbox upon opening both emails were gone. I am very diligent and can assure you I did not delete them, they weren't even in my Trash account with the 200 other deleted emails. Very dodgy, As I didn't use my Paypal account only paid using the Paypal icon then entered the credit card details they could not help. Very dodgy and very insecure if they can hack my email to reclaim both their and Paypal's confirmation email. Avoid at all costs.
Dear, please send me your order NO so that we can help you check out where is your parcel now, thanks.
You just need to log out and log in again and check about your order history, you will find your order again. Try it, if it can not work, please let me know and I will help you.
Please send me your name and your paypal payment email address or photos about your payment receipt, I will check out your order No soon. Thank you.
Any other query, please freely message me at the first time，I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department
So i ordered these monkey fingerlings from this CN direct company and they have to nerve to double charge me yesterday! My credit card is fighting this im so glad i didnt use my bank card! I tried calling them and no connection available so please beware of these people! CN direct is not a good company and they are from China! Dont Trust Them! Beware!
I ordered four fingerlings they took money from my account for all 4 gave me 2 this is Christmas gifts for my grandchild I'm so upset wasted money I even called number and left message no respones
Me and my sister also ordered what they had pictured as a fingerling 28 days ago still havr not received thrm. Yet i have asked for a refund and some lady named shirley keeps saying sorry for delay i will check on parcels please wait for some more days after ive already clearly told her no... they have it pictured as a real fingerling so i did end up emailing and asking if it was produced by wowwee and was it an authentic and her response was its our own finger monkey... they need to have that posted under the description cause had i known that it would have never ever been bought
Overview
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 235th among Wholesale Clothing sites.
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- Shenzhen, WMID, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hazel, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!