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I placed a AUD$25 order through my account, paid using a pre-paid credit card. After 2 weeks the order had still not arrived. When I went into my email to get the PayPal and CNDirect purchase confirmation emails I could see both of them in my Inbox then once the iPad had finished refreshing my Inbox upon opening both emails were gone. I am very diligent and can assure you I did not delete them, they weren't even in my Trash account with the 200 other deleted emails. Very dodgy, As I didn't use my Paypal account only paid using the Paypal icon then entered the credit card details they could not help. Very dodgy and very insecure if they can hack my email to reclaim both their and Paypal's confirmation email. Avoid at all costs.
D B.'s review of CNDirect earned 2 Very Helpful votes
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Dear, please send me your order NO so that we can help you check out where is your parcel now, thanks.
You just need to log out and log in again and check about your order history, you will find your order again. Try it, if it can not work, please let me know and I will help you.
Please send me your name and your paypal payment email address or photos about your payment receipt, I will check out your order No soon. Thank you.
Any other query, please freely message me at the first time，I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department