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When I was trying to pay my order, their system said that it cannot process the payment because the status of my order is not "pending payment". I have placed that order a while ago and just decided to pay it yesterday so I thought that may be the problem. I ordered the same items again and then went straight to payment on the same day. That very same message appeared. I joined their live chat and raised this concern to their customer service. According to him, both orders were already "packaged really well and will be shipped today". And since the items are already with the shipper, they can no longer cancel it. It was weird because according to their website, "processing time takes 2-4 days because of quality control and packaging". It has not even been 24 hours from the time i ordered. I don't know if the "faster processing time" is true or not. It makes me think that maybe they just don't want to refund the money. So now i ended up ordering the same items twice.
Marian B.'s review of CNDirect earned 4 Very Helpful votes
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Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!