ZulilyReviews 4,523

It's pretty bad. They have adorable things, but shipping takes FOREVER! And is not even free. Literally, order a size up if you plan to get kids things because you can expect close to month. And even when you think it's on its way because you see a UPS tracking number, they have requested that UPS transfer it to USPS for local delivery. So it takes even more time. And I live in Philadelphia (center city) so there is no reason it would be easier for USPS to deliver. That, and there are no returns. This is basically a big drop shipping company, and it's SOOO not worth it. Shop elsewhere!

The worst experience I have ever ever had ordering online from a company. They advise you not to call customer service. Well big surprise. Just read the reviews. Why oh why didn't I read the reviews before I ordered a bunch of stuff. They are pathetic, seriously. Ordered a month ago, and got half of one order and they stuff was awful. Cheap and cheesy. Nothing like the cute in you look at. I am going to report to BBB they are the worst.

I haven't had as bad an experience as other people, that is, I've ordered from them a few times but haven't had anything I've needed to return. However, the person who said order things a size bigger because your children will have grown by the time you get it was spot on. Seriously, if they want to stay in business they've got to get it together to use another mail service. Expect to wait as much as five weeks for something to get to you. Cute stuff, expensive brands pretty cheap, but I just can't wait for stuff like this. I'd rather pay more and get it sooner. The shipping and handling charge is as much for other companies that ship within a day or two, and you get it within a week, such as Crazy 8.

Terrible customer service. I had ordered from Zulily before and understood that it would take awhile. However, this was taking longer than acceptable (15 business days and they hadn't even gotten it from the supplier) so I emailed to cancel the order. And I emailed again. Never a response. Miraculously, the "dashboard" suddenly showed that the order was received from the supplier and allegedly sent to me (still haven't received it). I'll never order from them again.

I bought a cute baby blanket at zulily for a baby shower gift. It was in a sealed bag with a hanger and it looked beautiful, it looked like an expensive blanket. I took it out of the bag to wrap and the other side looked horrendous. It looked ragged, pilled, like an old blanket. It looked like something out of goodwill. They made one side beautiful and completely cheaped out on the other side. I don't understand how they can sell such shoddy items. I had to immediately go to a baby boutique and buy something more suitable. I'm so glad I looked at the other side of the blanket, I would have been mortified if I had given this as a present.

I have ordered from them several times just like everyone else has; my first order was very cute fleece like waist length jacket. I received it rather quickly but the quality was very poor, the pockets came with holes in them! My second order was a pair of boots: I was so excited to have found this particular pair and would be able to wear them for winter (and let me just say my winter is literally for a split second, if at all,) so I ordered them at the beginning of December and almost 2 months later they arrived! Needless to say, they will sit in my closet until next year since our winter is over and we're back in the 80's! When shipping says 10 -14 business days you should actually double or triple that time; at least that way when it comes sooner you will be surprised. I really like the idea of this site but do not like the way they handle things.

Great prices, true. Horrible service... and I mean horrible. It takes forever and ever and ever to get your items.

One time I contacted them THREE MINUTES after I placed an order because the delivery address was not listed correctly on the confirmation... it was right when I placed the order. I was told they would get back with me THREE WEEKS after I placed the order to say that they had given the correct info to the vendor. Two weeks later it arrived at the wrong address over two weeks after that they e-mailed to say they could not contact the vendor. Sorry.

It is unbelievable how bad their customer service is. Only order with the understanding it will take 5-6 weeks to arrive... and you can't change your order or get a refund.

Awesome! Just have to say I have never had any issues with this site. I actually was googling Totsy reviews because I have nothing but trouble with them and decided to google Zullily's reviews to see the difference. Very shocked with all the bad reviews, but then again Zullily appears to be a much larger company. Since everyone knows the only people who write reviews are the people who are angry I decided to write a nice one, I have ordered about 10 times and the shipping takes 7-14 days but I have always received all my items and VERY happy! Anyway if you have never ordered from this site I suggest you try it, well worth your money. If you plan on buying a gift, though, buy it in advance! Once again VERY HAPPY customer!

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping to me and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit," Zulily. Don't bother with this site, it's not worth it.

I'm not a big reviewer of anything, but my two experiences with Zulily compelled me to actually seek out a place online to warn potential customers before ordering from this sham of a site.
Basically, I had the same experience as everyone else here that left a negative review: LOOOOONG shipping times, missing items with no warning, hard to get refunded (even on items that I never received), HORRIBLE customer service (once I finally got a refund it was for a product I never ordered, which was also cheaper--how convenient), etc, etc.
I really wanted to like this site. I sent it to all my family members in anticipation of my first child. I have since sent everyone I know emails telling them to never order from Zulily.
Save yourself a lot of headaches and avoid Zulily.com

Absolutely horrible!@#$#@ I ordered my gifts on December 7th from them, it was supposed to arrive for Christmas. Did it, no, will it arrive before next year! Noooo, will they refund my money... NO! Did it finally ship out after I contacted them yesterday. Miraculously yes! Now I don't have money to throw down the drain, but I have no Christmas presents for my family members now and have to run out and get some cheap fillers as my budget is blown. I told them that, they said chuck you farley! Well you know what I mean. They are horrid and so far my order is due to arrive sometime around January 5th according to the tracking number that I've received. They are SOOOOO WRONG! Protect yourself, don't order. I will also do a follow up review once my order is received to see what quality the merchandise is and how it arrived. So upset!

I ordered a gift for my grandaughter 3 weeks before Christmas with the site advertising "delivery before Christmas." It took more than two weeks for it to ship from Zulilly. It was delivered from UPS to the post office five days ago and there it sits. I paid all this money to have it delivered from UPS! Why is it sitting in the post office? There is no way that my granddaughter will get this for Christmas. I have emailed Zulilly and have received no response from them. Theri customer service sucks. I will never order from this company again.

I ordered Christmas presents for my girls 3 weeks before Christmas. 3 DAYS before Christmas I get an email saying sorry for the inconvenience but we aren't shipping you your item at all. You'll get a refund within a few days and a paltry $10 credit towards another purchase. We go out of town and stay with family for Christmas so I shop online and have items sent there. This is the first time I've used zulily, After getting this message I called to find out what has and hasn't arrived at my family's home and apparently only half has come. Hopefully the rest arrive in time and Christmas won't involve me explaining to my daughters why its a bad idea to trust shipping times online and to order months and months in advance if you want something!

I have placed four orders in the last month. FIVE of my items were cancelled, and I had to call customer service to find out about 3 of the cancellations. Frustratin condsidering They were all Christmas gifts. Soo unprofessional to say you have something an then 4 weeks later your customer finds out they aren't gettin it! I now have to transfer funds, wait for money to be in my account, and go shopping... A few days until Christmas. They need to close and reopen when they are ready to run a business properly.