DIDN; T GET WHAT I ORDERED WAS SENT SOMETHING DIFFERENT AND I ONLY GOT A PARTICAL REFUND FOR THE COVER UP { DID NOT RECIEVE THE ONE PICTURED. ALSO MY SHOES DAMAGED SO i PAID FOR NOTHING!
I've ordered here so many time and every time I've been more than happy. Good selction of cheap clothes that I get to check out almost every day.
Ordered on the 2nd of Dec. Still waiting to ship 2 weeks later. I was told it would ship in one week... Are they still spinning the yarn?
Just paid a $5 label fee and a $2 re-stocking fee PER ITEM to return clothes that do not fit or were or poor quality.
First AND LAST order - just paid $$ for nothing.
The quality of the two dresses I purchased is very poor. Sizing is way off, poor construction and material. Do not waste your money.
I ordered 1000 thread count Symphony Sheets. Maybe 1000 per square foot! Walmart's 200 thread count are better. Will never order from them again!
I recently used Zulily for the first time to purchase a rug and was extremely pleased with my entire experience. I had been searching for a rug for weeks with little success. I finally stumbled across a model on zulily that I was able to match with the brand's stock photos online... and I was pretty sure it was what I was looking for. The rug (and zulily) had iffy reviews but the price was over 90% off so I spent part of Christmas Day mulling over the purchase. Finally, with 20 minutes left to go in the rug's specific event, I decided to bite the bullet rather than lose the deal.
The day after purchase I noticed the rug's price had dropped $20 on the site, despite me having purchased during the last 20 minutes of the rug's event the day before. I immediately called and spoke with someone (this was the day after Christmas) and the representative was extremely pleasant and helpful. I explained to her that I wanted to either cancel and repurchase at the new price, or preferably just receive a price adjustment for the difference. I'd only purchased the day before because I was under the impression the rug would be taken off the site that day and I'd lose out on it. She explained that because this was a direct manufacturer ship she couldn't cancel, but she placed me on a brief hold and spoke with her supervisor about approving a price adjustment. Within a minute or two she came back on the line and told me if I would call back after I received the shipping email they'd be able to refund me the difference. I got the email about a week later and to my surprise not only had the rug shipped earlier than the site stated it would, it was also set to be delivered the day I received the notification! I immediately called and spoke to a new rep who viewed my account notes and quickly refunded my original form of payment in the amount of the difference.
My rug is absolutely beautiful and I can't believe how little I paid for such a quality product. I also am extremely impressed with my customer service experience and will definitely shop with them again in the future. Well done, Zulily!
Great site to shop for everything or anything. I've shopping Zulily for 3 years now. Their customer service is/are also great! Thank you Zulily
I have enjoyed the site for many months & have been satisfied with my purchases! The prices are very good! Great clothing & quality!
The pricing is comparable but not enough time to purchase because then it becomes unavailable and then it takes forever to get shipped out
I "window" shop Zulily every day and rarely shop, but when I do I have been happy with my purchases knowing that I am getting what I pay for and will have to wait a while for the shipment
The clothes are very cheap looking and the sizes run very, very small. I cant wear one thing I purchased. It is like throwing my money away
As I have had some bad experience I always read reviews before ordering from a new company. After reading the reviews I will never order from Zulily.
One star is too high for zulily. The quality is zero. The service is zero. Total waste of money and time. They won't be in business long.
I love the purchases I have made. They have been great deals for my grand kids, son, husband and myself. I have even bought some Christmas gift.
I love Zulily. If I let myself, I could shop on Zulily every day. So many different things to choose from. Great products and great customer service.
I ordered a shirt and it came and was just a little different from the picture, they refunded my money PLUS gave me a $10 credit AND let me keep the shirt that was sent! AWESOME Customer Service!
Shipping is a bit slow, but quality and selection are great! The clothes are sized right and very stylish!
Overview
Zulily has a rating of 2.3 stars from 4,525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.
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- Seattle, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members