ZulilyReviews 4,523

Absolutely the worst online shopping experience I've ever had. Much of the merchandise on offer you could buy more cheaply on Amazon or through eBay. I ordered about a dozen small storage items from one promotion thinking they'd all arrive in the same box at the same time but no -- they're shipped one by one. Massive cardboard boxes are used even for small items weighing a few ounces. Even though many hadn't shipped by the time I discovered this and decided I wanted nothing further to do with it, they refused to cancel my purchases and refund my credit card. Customer service rep advised me to refuse delivery so items would be returned to sender when they arrived but I can do that either -- because there's no return address anywhere on the packages.

I have ordered many items from Zulily and have been generally pleased. I have learned not to order any clothing, boots etc as the sizing is always off. It is a long process to receive purchases but I'm ok with that. I will say however, that the home products (ie) holiday decorations are gorgeous, completely unique and well priced. For this reason I will continue to order these items from Zulily. Clothing, I will purchase elsewhere.

I found on Zulily an item priced at $35 that was the identical item Amazon had for $65. Knowing that the item may not fit and was unreturnable plus Zulily's shipping charges often override the item's bargain price, I still chose to go with Amazon. My Amazon Prime Smile account gives me free and FAST shipping, free returns if necessary plus donates. 5% to the charity of my choice. My motto is to play it safe!

I just received my first Zulily order. It shipped much quicker then I was prepared for and arrived within 3 days from when it was sent. All three items arrived in beautiful condition and look exactly like the pictures. Sizing is perfect. Thank you Zulily for a fantastic online shopping experience. I will be back to shop again.

If you buy enough on here, you will end up with duds that you can't return. I am not a fan of their customer support, and if you're not 100% familiar with a brand, don't get it! It's probably a waste of $- they have a great photography dept that can make the worst quality item look tempting! No more for me! Go where you have the confidence that they will stand behind their product! Zulily won't. That's how they're making big bucks off gullible people!

I bought a Christmas sweater on 11/28/14, as Christmas approached I reach out to see where the package was. They said it will arrive 12/18/14 so I asked for a refund on 12/29/14, as it still didn't arrive. I never recieved the package, it's impossible for them to have the package rerouting in route to my home.

Today we received an order from Zuliliy... I was absolutely shocked to find one of the sweatshirts I ordered from my daughter STILL HAD THE STITCHING NEEDLES IN IT. Are you kidding me! Talk about terrible! I haven't been happy with there services and after this I will never order from them again! Time after time the order arrives and I am so excited for the items but find them to be reminiscent of something you would buy off of a street vendor in a third world country. The prices are very high and the quality is extremely low. NOT OKAY!

I wish I could give this site NO stars. Purchased over $400.00 worth of clothing, pictures were great; however, received my order (shipping is at a snails pace) and was extremely disappointment. The quality and sizing were not as advertised. I'm kicking myself for not reading the return policy because I couldn't get my money back, only a credit. SMDH WTF! I just received a bunch of garbage why would I purchase more trash. Wish I would have charged the order to my credit card so I could have disputed the transaction, shame on me. Also, some of the items were taking so long to ship that I requested they be cancelled and still I would only receive a credit - huh?! Zullily has no accountability. I've contacted the BBB and anyone who's had the same experience as me should as well.

Worst online shopping experience I've ever had in my life. Items didn't arrive for 2 months, sizing is way off, quality is not great and items that were promised to arrive by Christmas didn't show up until January. How are you still in business? Buyer beware.

I was aware of the shipping procedures when I placed my first order so the delay wasn't an issue. However, the quality of the products was terrible. I ordered 3 different style blouses all in the same size. Each blouse is differently sized and the quality of the material is hideous. They each look as though I had sewn them myself. I will never order from here again.

I ordered dog steps. The website photo showed nice wood steps. Even the photo on the box that arrived showed nice wood steps. I would have been happy with decent quality laminate. Inside the package was thin, burgundy-ish pressboard without even a wood grain. Not even vaguely as advertised.
I wanted a refund but Zulily only gave me a store credit for the cost of the stairs. They didn't credit or refund the shipping cost even though the item was clearly not as advertised.

Beware when buying gift vouchers. Once they expire you loose the face value not just the promotional value. They don't mention it upfront.

I'm a very long time customer of Zulily. I learned early on that once you place an order you shouldn't have real high expectations. I will say most of the time I have been very pleased with the merchandise I receive. And again, most of the time I am very pleased with customer service. I live in Alaska and there have been times it has taken 3 months to get an order - not nice! Alaska is part of U.S. folks! Recently I placed an order for 2 lamps along with a couple other items. When I checked out the shipping was as usual $9.95. If they won't ship to Alaska this is when they let me know. Instead when I went back a week later to check on the order it showed I had been charged almost $70.00 is shipping cost - the merchandise did not even cost that much. REALLY? Contacted customer service and received 2 separate emails that basically said - yup, that's the shipping cost! Nothing else. I feel like I have been had. WOW unbelievable! Something has happened with Zulily and it is not good. There was a time I referred people to them. Not any more! So unhappy.

I would not give them a star. Do not I repeat Do Not order from them. What you get is junk and they will not take it back. You are stuck with their junk.

I am a first time customer of zulily and I ordered 4 items from a company called lovebugs for my 3yr old daughter. I ordered on the 7th January and they arrived today on the 17th january. The clothes were exactly as they looked in the picture and are beautiful. Great price, gorgeous strappy dress that only cost £9.99 at 70% discount, definitely looks expensive. The 10 days wait was expected as they do warn you about it taking 10-14 days. Extremely happy with my purchase, and pleased I ordered before reading reviews as I think that I would've been put off! Happy happy!

Pay the extra $20-$30 dollars for an item and save yourself 1) the time and 2) the effort. I ordered a couple of pieces of outerwear from this site to check it out because the deal seemed too good to be true. First, it took weeks in some cases to the get package. The one jacket literally started falling apart as soon as I started wearing it. The lining in the pockets did not last 3 days and by the end of two weeks every button had fallen off. This was a thicker jacket I got for a trip back home in Boston. The other sweatshirt has yet to fall apart, but using the zipper requires a surgeon's light touch. The stuff looks great and the prices do too, but it is VERY cheap quality.

Placed an order November 16 2014, I ordered ten items of personalized wall art. The product was mediocre! One plaque was so uneven that I was ashamed giving it as a gift to my friend! The first item came a month after I placed the order and each item slooooooowy started arriving after that... now it's january 14,2015 and I am still waiting for one item to be delivered. Never again!

I am plus size and was overwhelmed by what i could purchase especially since i am in Australia and our stores for Plus size is overpriced here.My parcel was ordered 27 Dec 2014 and received it today 14/01/2015 i ordered a 3xl only to be about a size 18-20 when i am 24-26 AUST sizing the quality of the garment is awful first time i tried it on the stud button fell off and the zipper broke though i could get into it now i will have to replace the zipper and button plus alter it to fit me. PLEASE LADIES OF THE FULLER FIGURE TYPE IF YOU INTEND USING THIS SITE FOR FUTURE PURCHASE ORDER UP YOUR ORIGINAL SIZE BECAUSE THE SIZING IS WAY OFF