ZulilyReviews 4,523

BEWARE: What a mess of a company from start to finish!

Took an outrageous amount of time to receive items.

Order was wrong. Ordered a set of 12 only to receive 1 item.

From start to finish has been a huge hassle.

Was told I would receive a refund as they have no way of getting items sent to me in time for Christmas party and I have yet to receive email of refund.

Sales lady that I complained to said "we are trying to get better"

BEWARE BEWARE BEWARE

Dont bother with this company. Ordered on Nov 17. Tracking said OnTrac ( who the hell are they?) Delivered to my house on Dec 7. Nope! If they did it wasnt MY house. Was on hold for 2 hours with that company to find out about my order and finally gave up with out speaking to a person. Sent an email 0 response. Emailed zulily and got a response that they refunded my money minus the shipping. What the F***. So I got to pay shipping for something I never got. What a joke. DO NOT shop on this site. U will be very disappointed. This was my first and last time. No repeat business from me!

After ordering and receiving 2 prs of boots which were very nice and a good price, I began getting emails indicating that I had bought several expensive items and they were charged to my credit card. 12 items in the course of an hour. When Zulily's office opened in the morning I called and closed my account and reported the fraudulent purchases. Customer service was accommodating and we will see how fast these charges are reversed (they said 3-5 days) I won't be ordering from them again because I don't need the worry and hassle of an insecure site or incompetent record keeping. Too bad because I would have shopped them.

I have placed three orders with Zulily all between three and four weeks ago. As of today, I have received only two items. The total number of items that I purchased was 12. I will be lucky to receive everything in time for Christmas. In addition, the quality of the two items that I have received was disappointing. As soon as I receive everything, assuming that I will, I am never ordering from this company again. I don't know how they stay in business. Believe me, I have told my friends not to bother.

UPDATE: correction; I ordered 16 items (not 12) in three separate orders. I wrote the above review 4-5 days ago and I STILL have not received any more items! If I could give this business negative stars, I would.

I have been a Zulily customer for almost 4 years already and I can say, that they do not have reviews for their products on their website for a reason. Most of the time the size charts are absolutely misleading, and the combination with the "no returns" policy makes it a total lottery to buy clothes from them. The pictures are awesome (more photos would help for sure), but the colors are not always reflecting the actual colors of the product. I bought an orange shirt for my son, which turned out to be pink? The quality is not very good as well.

For all this time though I learned which are the brands worth buying - Fashion One, Aster, Vitamins Baby and a few more and I am buying only when these products are on sale. Most of the toys are pretty cheap, terrible quality, but if you stick to Alex, Step 2, Disney and other popular brands you will be fine. Look for prices elsewhere before you buy though, very often you can find the same products much cheaper in Kohl's, Walmart, Target or even ToysRUs.

So overall I like zulily, but I would recommend more pictures, more accurate sizing and probably product reviews by real customers.

So first about a year ago, I made a large order of girls shoes, most of which were poor quality. I thought I would try them again and ordered some women's clothing looking for unique pieces, but I think I would have done better going to a flea market-thin material which does not look like it hold up more than a couple of wears/washes. The only item that appears adequate is a vera bradley puse ordered, but i could have gotten it for the same price on their website, so definitely done with site. Poor quality goods, particularly the new or unknown brands.

While shipping may take a while, which is true, I had a great experience when a product was faulty. They respond to emails instantaneously, and resolved the issue asap. Very impressed.

My wife ordered 3 items (jeans, shirt, and cardigan) for our daughter. Yes, 2 of them took a while to get to us, but we knew that was a possibility. When we got the items, we liked the shirt and loved the jeans. The cardigan was very nice, it however, was the wrong size (we ordered a 5/6 and got a 6X). I messaged them via my wife's FB account with the issue. They responded right away. They also reordered the item immediately and told us to keep/donate the original one ($30 value... granted we got it on sale)! I've never been this happy with the customer support from any other retailer! We definitely would recommend Zulily!

I odered a dress white long maxi dress White 3/4 Sleeve Print Women's Maxi Dress(Plus Size Available)
From TBdress
Long · Long Sleeve · Roundneck · Women
Women's Clothing > Women Dresses > Maxi Dresses. Season: Fall, Closure: Pullover, Pattern: Floral, Silhouette: Beach, Dress Length: Floor-Length, Sleeve Length: Three-Quarter Sleeve,...
See more details at TBdress »
$21.83
+$14.29 shipping. No tax
TBdress
(8,418)
Shop
But they stole my money and I didnt get my dress. My email id is *******@gmail.com. This is a cheater site I will let my friends know about this site and discourage them from buying from such unprofessional sites