ZUJI

1st booking has to cancel due to time lapse & price change.
No choice made 2nd booking yet there was a mistake on the sir name.
Requested for correction yet zuji wants to charge $70 admin fees & $69 airline fees.
I will never use zuji again.
Already spoilt the trip even before it started.
Why didn't zuji offer to compensate me when the 1st correct booking needs to be cancelled?
If it's not their mistake in the 1st place, a 2nd booking would not need to be raised. They didn't bother to show grace to a customer who haven't blame them when it was their mistake at 1st, yet can ruthlessly ask for $139 for sir name correction on 2nd booking. The most horrible flight booking experience I ever encountered.

After paying amount it says, will will get back in 48 hours and if I call +65 6329 7588 they put me on hold for so much of time. Still don't know am I going to get my money back or not.

Booked a flight from Hong Kong to London ( ref *******) and had to change the dates due to a typing error. Sent emails to Zuji but received NO answer... rang Zuji and had to wait over an hour on the phone.
Explained what was needed and got told by the staff " well that will cost 1700 dollars" to change the dates ( flight still 9 days away)
Asked to cancel the flight... still 1500 dollars fee and told I must wait 16 to 18 weeks for the semi refund.
Needless to say I and the rest of our company will never be using Zuji again
Rebooked on the airline carrier web page and got the flight for 300 dollars cheaper!

Do your self a favor and stay away from these middle men crooks liars and thieves!

Worst customer service that ever existed! All flights booked via Zuji cannot be cancelled. Was told by the customer service that No refunds for all tickets cancellations. Zuji at your own risk

I had booked a return flight on zuji and tried to change my return ticket from Santiago to Singapore - which is 6months away. I called 3 times, got put on hold a total of nearly 2hrs and was given so much bull$#*! about how the flight was either not available - although i see it listed on zuji website in real time, then about how it was not the same flight as the one im booked on and they have to do a 1:1 swap although its exactly the same flight numbers, then its not the same class so in order to change my ticket i have to upgrade myself to business class and pay a difference of $7,000 - which i can buy a brand new ticket by then.
Do not ever book with them. Extremely bad service.

I guess is too late when i saw so many BAD review here. I want to share my bad experience here.Don't book them. I had made booing Singapore to Maldives, when i made booking completed it show different date and charged me the travel insurance, i called them within 15mins, customer services not so friendly, told me that cannot amend the date need to charge extra fees, either cancel my flight with extra charge. Thankfully is 1 day different and can cancel the insurance which i never select when i booking.
One month later, i called to check if i can cancel my booking, No, No refundable. OMG. Which never mentioned in booking. Never ever book Zuji. Too many conditional. I tried many booking company, this is worst one and so bad experience. I wont even want to give 1 star..

I wish I had checked on sitejabber before I brought my tickets from Singapore to Hong Kong. I had to cancel my flight due to family emergency. I cancelled my flights online (which Zuji charge S$35); 12 hours later there was no response whatsoever. Not even an email to have received my request. Therefore I was forced to call them (which Zuji now charge S$60) and they told me they have not received my email which the website was meant to send as part of my cancellation request

The daylight robbery doesnt stop here. They took another S$60 upfront from me for cancelling my tickets and later told me it will take them 12-16 WEEKS to partially refund me after whatever fees are charged by the airlines. I kept asking them how much will I be refunded and whether I will receive a confirmation that my tickets have been cancelled, they said I will receive an email. That email took another 3 hours to come and doesnt even confirm how much I will be refunded

Just totally sh! T. I will never ever use them again for sure.

So i made a huge mistake of booking through zuji travel agency online. What happened was when they asked for first name and last name I put in my first and last name, leaving the middle name out.

Because i saw that on the tab above my full name was already entered. Little did i know that the e- tix that they sent me didn't have my middle name.

So for privacy, just take my name as Apple fruit Orange.

So what i keyed in was Apple Orange.

Zuji sent me an email directing me to their travelport website, which is a link to download the e-tix. On that it shows Orange Apple Miss.

I keyed in Apple Orange Miss but somehow it came up reveresed.

So i talk to their online customer service person. Asking her if i can add my middle name.

She told me to cancel and then book again with an admin fee of $70 to Zuji. After many arguments, I sent her a copy of my passport. She looked through and told me now there's a USD$50 charge for changing the sequence of the name on top of the $70 admin fee for correcting the name that she told me before.

And again after many arguments, asking her if im just changing one name why re there 2 charges.

She told me for name correction: USD $50 and zuji admin fee $70.

But in the beginning, when I asked her how much i would have to pay for 1) Changing name 2) Cancellation

1)she told me admin fee of $70 for correcting name.

2)Cancellation of flight is also $70.

But after she saw my passport name, suddenly there's an extra USD $50 payable to Singapore airlines for changing the name. Shady much?

And worst of all is, I contacted them less than an hour of booking my flight, and they still want me to pay full fees. Not to say their services are total crap.

In the end, I decided to cancel the flight with $70 charge and get back the flight money.

Be careful of this website. Or these websites that take your money first for a flight not guaranteed.

Booked a flight to Toronto. Emailed saying they cant confirm. Received another email i have to pay another $1000. Why take my money if the flight is not guaranteed. There must be something to stop these middle man companies to take your money automatically after you make a booking, even though they cant secure the flight...

Absolutely misleading

Book flights directly from airlines, a few hundred doesn't hurt as much as waiting for responses or requests sent to Zuji.

I want to check my flight to Manila by philipines airline. On July 7 2016 time: is 02:30 pm and when is return tiket plss thanks

I booked a car rental through Zuji and there was no mention of cancellation fee, however, when I cancelled on the same day, they deducted $260 for cancellation. You only see this cancellation fee after you booked and when they confirm the booking. A ridiculous company, trying to make little money off you.

I had a really bad experience with Zuji in November 2017 and I would recommend NOT to use their service. I booked a flight from Singapore to Vientiane, Laos. The price of the tickets was deducted from my bank account. When I arrived at the airport, I was not able to check in, my name was not in the passengers list. I had to call Zuji customer service. I spent 45 min trying to explain to them that I still wanted to be on that flight. It was a long and painful talk since they considered that I wanted to change my flight (which was not the case) and they would not explain to me why I was not on the passenger list. An experience that no traveller would want to face when going to the airport.
I complained to Zuji customer service by e-mail on my way back, especially because I spent ~70$S on phone bill, due to their mistake. I wanted my phone bill to be reimbursed. During 4 months, I sent reminder e-mails to them, and they always answered that my case was escalated to their manager and thanking me for my patience. When I told them that I would not wait any longer and that I would take further action, they stopped answering me.

PLEASE AVOID ZUJI IF YOU CAN. They will not help you save money, quite the opposite.

I would never use Zuji again there after service was just horrible. I called there customer service and got no response for over a hour.
Sincerely,
Hayward

Recently brought tickets from online zuji had some issues cancelling the ticket is a nightmare. Firstly you'll be lucky to even get in touch with the customer service agent once you do they will direct you the the airline and ask you to deal with them basically they don't have time for you. They were really speedy in asking and transferring the credit card details for the tickets but the after service is way below par slow and appalling. The hassle wasn't worth the time should of checked the zuji reviews before purchasing through them. Also had a problem of them asking for money than it showed online thier website due to changes from the airline. Thier website is also decieving not informing customer that ticket is also non refundable or shown anywhere on the confirmation ticketing email. After i contact the customer service telephone hotline and waited apmost 45mins then they told me its non refundable and then drafted a quick email which was amateurish. Had to escalate the issue and actually file a compliant to the consumer council obudaman travel regulators before they refund to take place. I would suggest to do research on the travel company then make your own judgement and good luck if your using the website and trying to get a refund. Consumer beware next time will use a more reputable travel agent next time

Terrible company who never take responsibility for their mistake. I was put on hold for an hour and still couldn't get anyone on the phone to solve my booking problem. I will never use zuji again.

Do not buy from them. They will steal your money as they stole mine. Buy from Expedia or another reputable site. These guys do not stand by their service or product.

Terrible customer service. Held us on the phone for literally an hour. Did not even help us to book us a later flight when we missed our first flight due to a delay at the airport. Will NEVER use their services again

I booked return Air Asia flights to Bangkok using Zuji on Saturday. I triple checked the flying dates and times, passenger details etc before booking, relieved to have sorted out the flights for our Chinese New Year break.

Once I paid, I was sent an email that my itinerary is not confirmed, that the original booking may not be available, BUT that they have taken the full amount from my credit card. ARE YOU KIDDING ME? How can you charge me for a product that isn't available?!

When I called Zuji, a polite but clueless customer care representative kept repeating that they need 24 to 48 hours to confirm my seats. I told him no other travel website in the world does that, and asked where on the website they state that they will take full payment for flights that may not be available? The guy said "our terms and conditions". As I said, he was clueless.

He called me back 30 minutes later to say that those seats were no longer available. Which is nonsense, as I booked exactly the same seats from the AirAsia website after his call.

Don't ever use this website. No certainty of getting the flights you have picked, and I still can't get over the fact that they charged me for the tickets when they weren't in a position to issue me tickets.

In mid-March I booked a flight from Hong Kong to Edmonton for my study trip in May. I chose a flight combination with a two-hour transit in Vancouver. About ten days later I checked the confirmation email and noticed that the flight from Vancouver to Edmonton was changed to another flight the following day, with over 14 hours of transit. I was shocked because this option was not even shown when I did my booking. Before I called up ZUJI, I entered the same search again and did not see this option either. Feeling quite confident that I did not make this mistake, I called up ZUJI to explain my situation. They said they needed several days to find out what had happened. I waited for three days, and also doubled checked my search several times and found that the combination they offered me was not shown in their search results. This afternoon the staff called me up and told me the flight option with 14 hours of transit was actually found on their web. I checked their website immediately, and this time I was so shocked to see a surprisingly long list of search results, which included the combination they offered. The staff said since they found no evidence of their fault, I need to pay extra money for changing my ticket. I really regret for trusting this company and for not taking screen caps of my search results for my own protection. Of course I don't have hard evidence to prove that they set things up in order not to admit that their fault either. Personally I don't think this is a trustworthy company and I will never book with ZUJI again.

Very poor customer service for which you have to PAY and which actually makes matters worse! Use a travel agent - do not be fooled as the prices are not cheaper anyway. Use the site to find flights then call your agent to book. DIsclosure: I am not a travel agent and I don't think they provide much better service, but at least you can make changes. Making changes with Zuji and trying to get any kind of response form their "customer service" people is impossible. Be careful. Even with flights you can cancel, refunds take THREE months and they won't cover your interest bill on your credit card. Seems to be a very small Singapore-Australian operation with lots and lots of problems. Don't think they'll be around long.

My partner and I booked flights together to go to the USA on December 5 2015 - January 6 2016. When we went to press confirm I even stopped him and double checked every detail very carefully. Anyway sure enough when we got the confirmation apparently we are flying to the USA for 1 day as the flights now say December 5 - December 6. We have called nearly 10 times over the past few days and no one takes responsibility for this problem. I think we've spent over 3 hours on phone calls alone. There was a glitch in their system, they even admitted th is on the phone that on the day we booked there was a glitch in the system and apparently their technical section of their company will "call us back in 24 hours" it's now been 4 days and many many calls. I think that department is made up.

Our tickets were $1350 and they want us to pay $100 and then pay the difference for the new flight which they have informed us is $900. It is cheaper for us to just take the $500 cancellation fee each and book with a company which isn't as dishonest and disrespectful to it's customers.

The poor call centre staff must take so much abuse because they have to answer for this dishonest criminal company. NEVER book flights with these people. They are waiting for us to just go away so now we are taking our case up with the Australian competition and consumer commission and any media we can notify.

Travelling to Kathmandu - get an email that my flights to and from Kathmandu have been changed... I have almost a whole day in transit in Kuala Lumpur because of this (on my way and returning back). Because of this my flight to sydney from Kuala Lumpur has to change as well. I contacted them several times to find out what is happening and to get an updated itinerary. Each time they said that they will escalate the issue to their supervisor and will get back to me within 24-48 hours. A week after (and 5 days before I leave) I still haven't heard back from them... still don't have an updated itinerary. Have no idea how I'm getting back home. Don't have a place to stay in transit. WORST CUSTOMER SERVICE EVER! Im so annoyed with them. WONT BE BOOKING WITH THEM AGAIN.

It was when I made my booking with them and saw the same message "your flight is not confirmed and payment has been processed" then I start jumping up and down. And it was too late when I googled for their reviews. I've faced the same problem all the people have here and was asked to give them up to 48hrs to handle it. There's nothing I can do but to wait and I don't expect anything good from them. I'll just have to reject whatever they offer and ask for a refund! Will never book any tickets from agents anymore, will book from airlines directly in-future.