Damian C.

Very poor customer service for which you have to PAY and which actually makes matters worse! Use a travel agent - do not be fooled as the prices are not cheaper anyway. Use the site to find flights then call your agent to book. DIsclosure: I am not a travel agent and I don't think they provide much better service, but at least you can make changes. Making changes with Zuji and trying to get any kind of response form their "customer service" people is impossible. Be careful. Even with flights you can cancel, refunds take THREE months and they won't cover your interest bill on your credit card. Seems to be a very small Singapore-Australian operation with lots and lots of problems. Don't think they'll be around long.