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James E.

  • 1 Review
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Experience: Travel

Member since October 2018

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1 Review by James

10/18/18
So i made a huge mistake of booking through zuji travel agency online. What happened was when they asked for first name and last name I put in my first and last name, leaving the middle name out.

Because i saw that on the tab above my full name was already entered. Little did i know that the e- tix that they sent me didn't have my middle name.

So for privacy, just take my name as Apple fruit Orange.

So what i keyed in was Apple Orange.

Zuji sent me an email directing me to their travelport website, which is a link to download the e-tix. On that it shows Orange Apple Miss.

I keyed in Apple Orange Miss but somehow it came up reveresed.

So i talk to their online customer service person. Asking her if i can add my middle name.

She told me to cancel and then book again with an admin fee of $70 to Zuji. After many arguments, I sent her a copy of my passport. She looked through and told me now there's a USD$50 charge for changing the sequence of the name on top of the $70 admin fee for correcting the name that she told me before.

And again after many arguments, asking her if im just changing one name why re there 2 charges.

She told me for name correction: USD $50 and zuji admin fee $70.

But in the beginning, when I asked her how much i would have to pay for 1) Changing name 2) Cancellation

1)she told me admin fee of $70 for correcting name.

2)Cancellation of flight is also $70.

But after she saw my passport name, suddenly there's an extra USD $50 payable to Singapore airlines for changing the name. Shady much?

And worst of all is, I contacted them less than an hour of booking my flight, and they still want me to pay full fees. Not to say their services are total crap.

In the end, I decided to cancel the flight with $70 charge and get back the flight money.

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