ZoxoroReviews 37

It scams people which is very nauty. It is very nauty because they scam people which is very nauty. :(

Guess what! At Zoxoro. Com you can get amazing deals such as underwear for the low low price of 10 million dollars. It also has free shipping and the delivary is very fast. Groxoro is still better though

I'm sorry to say you can add me to long (and ever growing) list of unhappy Zoxoro customers. I ordered a Christmas present for my husband (in early Nov 2106) which had an estimated delivery date of 3 weeks (plenty of time for a pre-Christmas delivery, I thought!)... It did EVENTUALLY arrive in Feb, but I was charged twice on my credit card for the exact same item that I only ordered one of. When I did eventually receive the goods, it was brown, when I ordered black! I've been trying (unsuccessfully) to get the matter resolved, but have been given the complete run around for nearly 5 months now. Thankfully, the item was less than $50, but it's not the point. I ended up being charged twice (almost $100) for an item that wasn't what I ordered in the first place and didn't even arrive in time for the occasion it was purchased for. These people are complete@#*! Holes.

I made a purchase to the value of $44.99 including shipping on January 9,2017. At the time I could not find the product anywhere else.
They were very prompt in posting the sales confirmation, invoice and notifications of product purchase.
Then I received an email, "your order has been delayed". At this point I began to do some research on this "company", something I normally do before making a purchase. This time I didn't and it has come back to bite me.
After a further 2 weeks of waiting, I decided to cancel the order. My funds were returned on February 14,2017 and I thought that was the end.
On March 1,2017, the funds were again removed from my account under the same order number.
I have lodged a complaint with the ACCC and am currently discussing options with my bank.
There should be an option for ZERO stars.
A WARNING TO EVERYONE! DO NOT PURCHASE ANYTHING FROM THIS "SCAMPANY"!
YOU LIVE AND LEARN

My Experience of Zoxoro

On 19/11 they wrote:

Thank you for shopping with Zoxoro.com.au.
We will send you a confirmation once your order has shipped.
Order Content:
1x Grey Menorah Large Size $159.99 each
Items Subtotal: $159.99
Delivery Fee: Free
Order Total: $159.99
Delivery Estimate:
6-12 working days

On 21/11 they wrote
We just wanted to let you know that we are preparing your order for shipment.

On 21/11 they wrote
Your order has been dispatched.

On 22/11 they wrote:
Your order is currently in transit and should be arriving shortly.

0n the 7/12 they wrote:
We apologise for the delay with your delivery.
Your new estimated delivery window is:
Fri 9th Dec - Thu 15th Dec
We are very sorry for the delay and any inconvenience it must have caused.

As of 24/12 I have had no further communication and no delivery. How does that reconcile with their communications of 21/11 and 22/11 when the order was supposedly on its way? How do the earlier emails and the communication of 7/12 reconcile with the reality of no delivery as of 24/12? The content of the communications of 21/11 and 22/11 were obvious lies.
The item was ordered in good faith based on your notified delivery date as a Hanukkah gift (Hannukah this year starts on 25/12) and so is now as much us as a Christmas tree delivered in January.
What the chance's of getting my money back do you think?

This site will not respond to about 15 emails requesting a cancelled order due to false advertising - they say they use express but do not and it is not until you confirm an order that you learn they take four days to process it for shipping - $350 spent and still no package - been in transit forever!. They will not reply to emails, and the only number available is to a message bank. I will be contacting consumer affairs and demanding a refund

The first time I ordered an item from this company it took two months to arrive but did so eventually. The second time I was desperate to obtain an item which I could not find anywhere else after the manufacturer cancelled my order. A day later the manufacturer contacted me to explain why my order had been cancelled and I then tried to cancel my order with Zoxoro... they have ignored my emails and phone calls. I'll give them another couple of weeks to send the item or cancel the order and I'll be contacting Consumer Affairs. It looks like I'm down about $230... but I've now learnt the lesson. NEVER AGAIN and I would NOT recommend anyone else use this site.

DODGY & FAKE!

Fake items, Fake Tracking numbers, Fake company.

This company operates by earning money off interest of tour payment they hold for 3 weeks.
Heres the process-
They list FAKE items, will then provide a Fake Tracking system & Tracking numbers that dont exist, and then advise they are refunding your payment.

You eventually get your money back after 3 weeks but they are making a fortune off just stuffing everyone around.
SHOP ELSEWHERE, Dont let them rob anyone else.

Yes like all comments below ordered an item 28 06 16 with a promise of 6-12 working days today almost 2 months later still no item, still in transit, still no reply to 4 emails, still no return call, still no facebook message reply... they extend the delivery date every two days on my tracking order and all this time i actually was led to believe it was an Australian company realise after reading all feedback they are deceitful, uncontactable and quick to take your payment. Trust me a zero would be appropriate in ratings!

I am appalled by this company's service. I ordered an HTC phone case for my daughter one month ago today. We live in Brisbane Australia. Suggested delivery time was 6-12 working days. We're well past that now. When you try to track the order on the Zoxoro website in Australia it has remained "In Transit" ever since two days after the order was made. You can go to the shipping companies website and see that it is "In Transit To Carrier's US Operations Facility" 4 days ago! Attempts to contact them by both email and phone in Australia have met with silence (they say they generally get back to us within 2-3 hours but sometimes up to 24 hours - we are well past 24 hours now and still no response.
I also wonder about the deceptiveness of having a. com.au website - would make you think the goods were coming from Australia. You don't get any impression that the goods are coming from California.

Stop press 19/09/2016: the phone case arrived today a full two months after ordering! I had actually made application to get my money back from my credit card company two weeks ago. I still stand by what I said however - I never got an answer to numerous phone calls about what was happening. Crap service.