Zoro

We ordered the Mint colored pendant and what we received is more of a blue pendant. We tried emailing them but had no response. We called and they asked for pictures to "have sent this over to the vendor to review". This was almost 2 weeks ago. We were going to exchange them but now we will be returning them due to their lack of response but the only thing we hear from them is the vendor is reviewing our pictures. They have tried to say that each one is individually made and there could be variations however all 3 pendants we received are the same exact color. The first picture is what we ordered and expected to receive. The second picture is what was received. Not only do the colors not look the same, we received 3 pendants and they all look the same blueish color, not the mint green we ordered. I am extremely disappointed and I do not recommend to purchase any items from this company.

I ordered from Zoro paver borders on A Saturday. I admit I was a bit nervous because of the poor reviews and did not see the order appear til Monday but i have to say this was shipped fast and received tjempn Tuesday. 5 Stars..

I found the parts on their site yesterday and called to verify that they had it in stock before I ordered. I asked do they have it or do they order direct from the manufacturer. He stated let me check. He stated that they have plenty in stock at their other warehouse. Five minutes later I had my order in. I get an email this morning stating that the new expected delivery date is 7/29/22. Are you kidding me. I called and was told that they ran out of stock before my order was placed. How is it possible going from plenty in stock to five minutes later out of stock. Liars. They didn't have it in stock. I will never place an order with them again.

Zoro on the surface poses as on on-line retailer. However, they are too slow to function on-line.
My order time line
01/11/18 made order
01/15/18 email customer service about shipping update
01/16/18 call customer service about shipping update. Told me it was in credit process review department. And they will decide on rather to ship to me or not.
The credit process people told me they will not send my anything to my P. O box. Even though I placed the order with my credit card and home address matching, but will not shipped to where I need it at my po box.
I had the same issues with some Amazon vendors, however they told me the same day after i made the order.

Now I am waiting to see if and when they will refund my money back.

It's a ZERO my friends

Online store, looks legit and the prices better than others. Folks to answer the phones and questions. Was told this product was available. Ordered, gave CC number, got a confirmation. 11 days later nothing. Needed for an electrician tomorrow. Nothing from them but that the order was complete. But when called, the item is on backorder (Oct 18), and tentative ship is (Feb 19). WTF. Could you not contact the customer as this is a few day delay, it's a several month delay. Tired of these-type companies holding your money and order for months without product of shipping. NEVER AGAIN!

Purchased 2 box of 24 pocket size hand sanitize wipes, got my confirmation number, received confirmation email indicating my product will ship soon. 3 days later I received an email indicating order was canceled due to pandemic product and it was no longer available, all I can think is they knew demand has gone up and even when my order was already confirmed but they canceled it to sell the same with much higher prices, good example of price gouge. I will continue provide a review that is best for this greedy company.

Once you get the item in your cart it's easy sailing. My problem is the website.
It is determined not to show pics., item descriptions, or Place in Cart button - a bit hard to sell online with a place in Cart? Please help - if it's mine it's only occuring on Zoro.com.

Purchased an item on 4-1-20 still waiting for my money back after one excuse after another! Their customer service is as lame as a duck! Incompetent inept and clueless!
After 2 months of crap I wanted my money back and 2 weeks later have not got a refund.!

They gave me excuse after excuse! Then said I would get a refund and never honered it. I will NEVER EVER deal with them again.

Had to escalate a claim with PayPal or I would be SOL.

So yourself a favor and NEVER buy anything from them

Do not order from this company period this is the worst experience ever. They will not fulfill your order they will continue to tell you that they will fulfill your order and they will hold up your job. I wish I had read the reviews prior to placing my order stupid of me hope this review helps someone else don't order just don't I think it's a scam minus 10 stars

In the past this firm have been OK. However, when something goes wrong their customer care is useless. I ordered some items on 14th August. They sent me the incorrect order – not the goods I had ordered. A reputable firm would have immediately corrected this mistake by sending out the correct order. However, they insisted on me taking photographs of the goods they sent me, then returning them before sending out the correct order. In the meantime I purchased the goods from elsewhere and asked them to refund the cost of the order that they had not sent to me. I have still not received the refund.
I am afraid that I will certainly not use this company again.

Tried to purchase a number of chairs for our office breakroom. The total was $974, but then a Wiki Coupon reduced it to an awesome $649. When I added the shipping address that added an additional $84 for shipping, but somehow the new total was $1,059? They obviously added the shipping price to the original total and even though it's showing a Discount credit of "-$324" it's obviously not actually taking that discount from the total amount due. I've closed out and redone it several times and it keeps doing the same thing. Absolute scam artists.

This seller is 100% fraudulent. They advertise products as "available to ship" and show estimated ship times to get your order in. As soon as you place the order, your payment is charged right away. Then the idle waiting begins. After a few days, when you contact them, they will will give excuses about how they are only middle-men and eveyrthing comes from third-party vendors and they have no control over processing times/ship times. Then after waiting more, when you contact them they will tell you the item is on backorder (while their site still shows the item in stock and available to ship). When you become tired of waiting and cancel the order, they will tell you to expect payment refunded in 2 weeks. This is a very obvious scam that they are well aware they are pulling.

I have been looking for a replacement bag for my Sun Joe SBJ802E for months. I'm not alone as many others are in the same boat. Not sure why Sun Joe isn't making them available. They constantly spring holes in the collection bag. I was thrilled when I thought Zoro had the bag. I corresponded with them in February, then heard nothing from them until April when two bags arrived at my house. I have no remote idea what unit these bags are for, but a far cry from the bag I needed. Since we are in the middle of a Pandemic, I will not take steps to send them back. Instead, I will drive to the Salvation Army drive-thru and donate them out of the back of my car. The bill was about $60.00. I'm clueless as to what happened.