ZoroReviews 343

T, that Zoro sends people- is a Customer Service stallhe Company Advertises "Hassle Free Paid Shipping Retuns".- Be prepared because they will send you internally generated Zoro return shipping documents- but never ACTUALLY contact Fed X freight or a similar company to ACTUALLY do the pick up, return and refund.
Most BBBS give 7 days for Business to comply and resolve., Knowing this, the internal Zoro Document that LOOKS LIKE, BUT IS NOT, a Fedx freight Confirmation Number or ACTUAL Paid Pick up, apears to be a tricky Customer Service Stall to avoid paying for return shipping and issuing the refund.
Be prepared to file a BBB complaint to get refund action and REJECT Zoro's Customer Service Internal Shipping order. Without a FED X FREIGHT Conf. #, they may be simply waiting for the 7 days to pass by by stalling you, and then having the time run out so the BBB will simply close your case without you being able to "hassle free, paid shipping" return items for a "full refund". DO NOT ORDER FROM ZORO!

Ordered product they claimed was in stock. They asked for 14 day lead time and its been 30. Customer service say this is normal business practice

I placed an order two months ago for shrlving brackets and uprights. The brackets arrived within a few days. Tge uprights never did. I contacted CS and they replied with a promise of more incormation in 4 days. Over a week later, I get an email that they have canceled my order due to their price increasing. No other information. I now have brackets that I can't use or return and will have to hunt down the needed uprights. Complete lack if customer support or service.

I placed an order with this company on 11/13/2021 and received an email confirmation for my order. I contacted them several times to check order status and customer service was great, but there was no progress on my order. I was even given a tracking number before Christmas so I created Gift Certificates for family. On 12/29/21 I called the company again to check the status of this order and they reached out to their vendor, Emery Jensen, and they apparently had cancelled my order and I had not informed anyone to include Zoro that this had happened. I was told the order would be placed again and then I get an email stating that the order could not be place... Thoroughly disgusted with this entire process... I will never order from this company again..

I ordered some aluminum extrusions made by 80/20 inc. from Zoro. 15 business day ship time was advertised. After 15 days I called to get shipping status. They never called back with tracking number but thought it had shipped. Called them back and they said they lost the order and I would have to start all over again. 2-1/2 months later after first order date the last of the items arrived. They were not properly packaged as they had agreed to specify. They arrived damaged. They refuse to let me talk to a supervisor and refuse to give me a 20% discount on just the last two items that were damaged despite me sending photos of damage. They want me to repackage these 20 foot long items and send them back and wait months for replacements, I'm running a whatever it takes to make the customer happy business but they are running a we can't do that business.

We buy stuff like toilets, sinks, and faucets from Zoro and they are a very good value with fast shipping.

Ordered a trailer hitch for decent price, then realized I hadn't researched the company. I called to cancel and immediately spoke to a knowledgeable person who said I could have a refund but I decided to see what would happen and I received it even more quickly than the rep thought it would be. Shipped directly from Curt in Wisconsin so maybe that made a difference? Wanted to add my 2 cents because it was a great experience with my order.

I purchased a $632 toilet from this company through eBay. I was supposed to receive it by November 15th. I called several times asking for status only to be told they would call me back. I never once received a response. The company cancelled my order via eBay stating that I requested the item canceled. I did not cancel this order! The company ddid this so that I could not leave negative feedback for them. I waited patiently for many weeks and even called ther company several times asking for status. This company had my money for months and purposely never gave me status on my order. They gained interest on my money! They are FRAUD FRAUD FRAUD! The item is still advertised on their website and on eBay!

Don't shop here I return a ladder November 3 and still haven't gotten my money. They keep telling me 7-10 days and it's not return I needed that money to December rent and now I can't afford it. These people are scam artist and margret or Margal seems to have an attitude problem and should be replace. Horrible horrible horrible company

This company advertises the wrong product on its website. Phoned 5 times about refund - they say they
Have completed it - no refun
BEWARE -do not use this company

This company advertise the good service! But manipulate the system! Once they have your payment held they fob you off with utter lies! Cancelation even told me they will try cancel but might be too late and payment will still be charged! Basically there loop hole to keep you waiting until they actually get stock! Thing is though! You purchase to receive items on a timescale for a reason! Went elsewhere but guess what even with 48hr notice to cancel! I was apparently too late even though it was past the expected delivery date! Avoid! Ordered on 2/11/21 before 3pm for next day delivery. Expected by 4th! Dispatched on the 5th & cancelled on the 3rd!.

We have an established Farm and Trucking Company. They declined our micro-order terms, so we decided to never do business with Zoro. We have ever been denied credit and we will never stand for an denials, ever, ever. This told us a great deal about Zoro. In fact, we went to a competitor and ordered the very same product, got approved by PO and have already tendered payment. The way I See it, is that if Zoro was so quick to deny us,, how could we ever trust their judgment, going forward? We can't. Integrity is everything to us. Then, the final straw was the connection we uncovered that Zoro has with one of the most unscrupulous companies on the web. A company so bad, that they should be criminally charged. That, was the icing on the cake, In this sense, we were relieved.

I found my item there called them and spoke to the sales lady - and a day or 2 after it was already delivered. They have great service. Would definitely use them again.

My first purchase from this newly formed company (1 year old) but doubt very much they will last another Year, total cowboys and very awkward to deal with

I hesitate to buy from this website after reading the review. However Zoro has the best price compared to other places. So I took the risk to buy from this website. I bought thousand dollars anvil and it's still cheaper than other places. The next day it shipped and it arrived the day after the shipping date. So surprised that it arrived so fast. Great experience. Definitely going to order from this website again.

I bought a $1200 auto fill valve for a boiler system and had a plumber install it for $350. However it did not work and I paid the plumber another $200 to figure out why. Turned out to be a very small defective part, so I called the manufactuer who said they will warranty it and send out the part if their distributer Zoro.com requests the parts. However Zoro.com wants me to pay the plumber $200 to uninstall it and then for me to send it back to them. Then they will send me a new one back out at which time I can pay the plumber another $350 to install it. All this instead of just requesting the warranty parts be drop shipped to me, costing Zoro nothing and me getting out of this issue for less money. I will never order anything from Zoro.com ever again, and no one else should either. -Andrew Losli

I purchased 3 cases of Tejava Tea and only received 1 case. I contacted them twice and they said they would send the remaining two cases, but that was more than a month ago and I still have not received the balance of my order. This company is a complete rip-off! Don't make the same mistake I made by purchasing anything from them.