ZoroReviews 343

I was worried about ordering through them because of the negative reviews I read but I couldn't have had a better experience. The price was better than anywhere else. The product arrived exactly when it was estimated (6 days since I ordered late Saturday. It arrived Friday.) The shipping was free even for a 45 pound jack stand pair. The product itself exceeded my expectations. One thing I could say I wish they had done was sending a confirmation email immediately after purchase as I did not get one until Monday. Overall 5 stars. Totally legit.

Ordered 3 drift guards and add said they would be delivered in 3-7 days. After 10 day I sent a message asking where they were. They replied following day and said they were being direct shipped from manufacturer. They would get me a ship date within 24 hrs. 72 hrs later they sent me a message that they would not be shipped for another 2 weeks. I only ordered because they said I would have them in 3-7 days and then they tell me it will be more than a month to get them. I don't recommend this company. They don't keep up on their word.

I ordered a selection of pulleys. I needed 4 of a specific type of pulley but only 3 were in stock. I called and the representative and she said the last pulley will ship in two or three days from another warehouse. Two days later I called and another representative said there are none in stock at any warehouse and the last pulley I need will ship in 4 weeks.So now I have to wait 4 weeks to build a project I thought I would be building in 4 days.
Obviously the first representative just wanted to force a $650 sale.
I might just send everything back!
And I probably wont ever order from ZORO again.

My Fresh Water Well Controller Start Up Capacitor failed in a 20 year old controller. Instead of paying a Well Repair guy to not show up for another week I decided to do the repair myself. Zoro had the exact OEM Well Controller and since I was a New Customer I got 15% Off and Free Shipping. $72 vs. $120 for the Service Call plus parts. The entire swap out took me just under and hour and I now have Fresh Florida Aquafier Water flowing again. Ordered on a Tuesday, Shipped on a Wednesday, arrived on Friday afternoon? Awesome Service and Experience.

Only place I could find a specific part online that we needed for a repair. Called and explained we needed it Friday before Noon so the 3 oz. Valve was $45.00 to ship two day A.M. guaranteed. (NOTE This was Wed July 3rd Thursday being a Holiday). Assured that if we chose two day shipping we would receive Friday 10:30AM.

Went online purchased product shipped two day AM with Guaranteed Friday July 5 by 10:30. On Truck for Delivery UPS doesn't deliver till afternoon. We had Maintenance guy on extra hours to make installation finally sent him home - Coming in Saturday to do repair more costs to us. Contacted Zoro and they told me that since (Thursday was Holiday). We were lucky to get it Friday that it was guaranteed Monday COMPLETE B. S. and not what I was told by their personal They refused to refund $45.00 shipping costs A JOKE by the way. Very Disappointed.

They then refuse to make good for it & claim that Jet.Com sold the equipment not them,, Hello Peter,

Thank you for contacting Zoro!

I do apologize, but as I have stated I do need to have you contact jet.com they are a market place of Zoro they have taken the funds when the order was placed we do not have anyway to refund you.

Here is the their contact information; *******323 or email; *******@jet.com.

Again, I am sorry we can not help you.

We are available Monday Friday 6 am to 9 pm and Saturday 7 am to 5 pm CST. Our Customer Service Team can be reached at *******@zoro.com, replying directly to this email or dialing *******676.

Have a great day,

Sandy

Zoro Case Response Team

Used to get some cheap stuff from Zoro before, wouldn't say it was fast and quality was quite different from description, but nothing unusual for online purchase. However today they beat themselves and just set a record. I ordered 3/4" x 60 ft. Coil Copper Tubing for exterior plumbing thru Amazon. Can't be anything easier. Cost me $220 - few dollars less than Grainger or Lowe's. Received a package and on the box with huge font is printed: 5/8" x 60ft. Pipe has indents and the end was smashed. Also received a pair of gloves I didn't order. I called Zoro and after few minutes on hold they aggressively tried to convinced me that the size is right and I don't understand the difference between inner and outer diameter (work 40 years in construction) I told them that I have 3/4" fitting in my hands and the size is wrong! The answer was that it's not they responsibility and I have to contact the third party seller. I said that I want to talk to supervisor or whoever is in charge and immediately smooth talk turns ugly - service associate actually start yelling at me! After another long hold and dropped call (I called 3 times total) I called Amazon and request full refund despite the warning that the order is not eligible for a refund under the A-to-z Guarantee. Amazon call center is definitely somewhere on other side of the planet, but at list they apologised for Zoro's mistake and promised to help. Never ever will get anything from Zoro again - I think even order stuff from China would be better experience. Avoid or regret.

While applying for a net 30 account I was told that my account was approved and made a order> Then i received a call from Andrea telling me that my account was not approved. I asked her if she could send out a letter of explanation so that I could see why I was not qualified, I then told her that I have over 10 trade lines on my buisness account and good credit so I was curious of why? She got very upset and told me she spoke with me before as if I was lying about something! I said maam I just got referred to your company and you have never spoke with me. She then got very upset and rude. I then told her i was glad i wasn't doing buisness with this company because she was beyond rude. Quill and my other companies will reap the rewards of my money!