Zoro

This is my trustpilot review. Says it all.
'3 tins of blackjack roof covering. All badly dented, looking like they've been dropped off roofs. When I contacted them they were only concerned if they had leaked. I wouldn't buy tins with dents all over the top, bottom and sides. Looks like they've been selling damaged reject goods. Maybe they could advertise the state their goods are being sent in. I've complained but you did nothing other than ask if the tins had leaked. Response is pointless. You're useless. After numerous e-mails, sending photos of damaged tins, sending tins back, I neither have the goods or 50 pounds I paid for them. Think that constitutes theft. Am sorting this through Paypal and the bank. I will also contact trading standards. This company is a rogue trader. Can see from other reviews that I am not the only one to encounter such despicable service. They have decided to ignore me. They have stolen my 50 pounds. I'll not be going away. They used Parcel Force to deliver the goods. No decent delivery driver/company would have delivered goods in such a poor state. Don't know what they have actually done with the returned goods. You'd have expected the replacements to be delivered at the same time as the damaged goods were returned. Disgusted with Zoro and Parcel Force.'

UNETHICAL. HOLE IN THE FLOOR STORE... This junk company doesn't sell anything. They sell stuff for THIRD PARTY sellers and then upcharge. Anticipate long shipping delays, unknown shipping issues, "We don't have a name for you to contact.", "It's not our fault. This is the fault of the third party seller.", "We don't have any phone number and they wouldn't take your call anyway if you don't have a contract with them... Yes, we have a contract with them but I'm not going to call them for you." You will just have to wait to see if the order goes through or if it's cancelled. We will refund your money within a week or so.

I've spent lots of time on the phone with customer service and the individuals I have worked with have been kind and professional, however, my experience overall has been terrible. I've place 4 orders with them and 4 of them had to ultimately be cancelled because while the site indicated the items were in stock, this was not the case, and moreover, a couple of them weren't expected to be available for over 2 months. My last order got completely screwed up - I'm still not sure what exactly happened, but when they finally figured it out (after countless contacts) their ability to expedite my order (now waiting 1.5 months) would not get to me in time. I selected zoro because I was able to get a good deal, but the headaches are not worth it. I ordered the same product from Amazon (at a cost to me of $8 more per item), and they are arriving in 2 days. I am cost conscious and love to get a good deal, but the amount of frustration I have felt that was resolved in a 2 minute order to Amazon is something I will remember. I would say stay away from zoro unless you are fine with your products potentially taking a along time to arrive. If you are buying 2+ months in advance of when you need your probably fine.

Received an email after making a purchase saying I was charged an extra 7$. The 8 dollars wast tax or shipping. They were just like, hey we'd like an extra few dollars just for nothing.

Despite delivery problems with a prior order I gave zoro a second chance. When I ordered they lied that the product was "in stock". After they cancelled the order the website STILL SHOWED THE ITEM IN STOCK. I have been a Grainger customer for decades and for a few bucks more will now forget Zoro and you should too.

I simply asked how much of a cut out an RV vent would need when installing. They had no answer and suggested I contact the manufacturer even though they don't even indicate who the manufacturer is.

Had a problem with a product when it arrived they went out of there way to replace it. I have never had a problem that was not resolved with them and will continue to buy from them.

The website and a customer service agent on the phone said the critical part I needed was available, so I ordered and paid for it. The next morning I got an email saying that it was infact NOT AVAILABLE and I could expect a refund in 7-10 business days. Don't trust this site if you urgently need a part.

I purchase a product (Bi-Pass Closet Track Kit, 72"L x 2-5/8"W) at zoro site, I wanted and finally, they sent me the wrong part (2"w not 2-5/8"W) of course that does not help me, so I called they apologize and said they will send the right parts this time. I asked to verify its really 2-5/8"W, they did.

I waited 10 days, and then been notified by my bank that they refund me the order why?
I called zoro and apparently, they do not even have that part, and never sent it (10 days ago) and of course did not think to tell me so I wont waste my time.

Of course they refund me the wrong amount (did not refund shipping as their policy is not to define shipping, even if they are not shipping anything! Really?)

So basically its a company that charge you for parts they do not have and charge you for shipping even when they do not ship anything, or ship the worn part, and of course does not care your time, so not care enough to tell you about it.
After I scream about it, they said they will refund the whole thing.

I will never buy in Zoro.com anymore, many other stores that care about customers...

Made a purchase on a fan motor on 6/24/22, still no package or tracking or response from customer service. It is now 7/19/22. Pathetic, will not order from again.

I have always ordered from Zoro and understand they have stock product and also third party so they may take longer. I really like the company and friendly staff when you call.

I have placed 2 orders months apart and both were cancelled and never delivered. Not sure what this outfit actually is but it is very undependable. Never again.

I tried to place an order and kept getting ERROR messages, so I tried 2 more times to place the order. I got a total of 3 ERROR messages and then my paypal account was charged 3 times! STAY AWAY from this seller!