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T B.

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Experience: Home & Garden

Member since July 2019

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1 Review by T

7/6/19
Only place I could find a specific part online that we needed for a repair. Called and explained we needed it Friday before Noon so the 3 oz. Valve was $45.00 to ship two day A.M. guaranteed. (NOTE This was Wed July 3rd Thursday being a Holiday). Assured that if we chose two day shipping we would receive Friday 10:30AM.

Went online purchased product shipped two day AM with Guaranteed Friday July 5 by 10:30. On Truck for Delivery UPS doesn't deliver till afternoon. We had Maintenance guy on extra hours to make installation finally sent him home - Coming in Saturday to do repair more costs to us. Contacted Zoro and they told me that since (Thursday was Holiday).. we were lucky to get it Friday that it was guaranteed Monday COMPLETE B.S. and not what I was told by their personal They refused to refund $45.00 shipping costs A JOKE by the way. Very Disappointed.

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