website thubmnail of Zoopla
How would you rate Zoopla?
grey star
grey star
grey star
grey star
grey star
GB
1 review
7 helpful votes
Follow Nick P.
Unfollow Nick P.
Send Message
Share Review
Report Review

Just sent this to Zoopla: Your valuations are wildly inaccurate. My home is valued nearly 50% lower than my neighbour who enjoys an identical property to mine. Also, I noticed other properties in my block are incorrectly valued. Whatever system Zoopla is using to value properties is flawed. If I was selling my property now, I would avoid any agent who advertises on Zoopla due to these embarrassing valuations.

Date of experience: November 6, 2013
GB
1 review
7 helpful votes
Follow Linda B.
Unfollow Linda B.
Send Message
Share Review
Report Review

Omg don't believe it I had a reply following their total incompetence regarding my original complaint, obviously only because it was public. They said they would look into it, I had managed to feed my information in again and at least they had upped it by £4000, still £4000 under their original forecast. When they "looked into it" the had reduced it back to their original quote that I had complained about!
Is there anybody I can take this to.?

Date of experience: January 30, 2015
GB
2 reviews
3 helpful votes
Follow Daniel E.
Unfollow Daniel E.
Send Message
Share Review
Report Review

Zoopla refused to remove my personal information from their website.
I asked them very nicely.
It seems like their team want to make it hard for people

Date of experience: January 22, 2019
GB
1 review
11 helpful votes
Follow Samantha W.
Unfollow Samantha W.
Send Message
Share Review
Report Review

My house is undervalued
September 3, 2014

My house is undervalued. I made the mistake of filling in their online form to tell them why I thought this and about recent new kitchen etc. Rather than revise the price up they've lowered it further. Every other house on the street has added 3+% onto the value of their houses over the past year wheras mine has mysteriously gone down by 3+%. These people are unprofessional and can't be trusted. I'd never believe any valuation they gave and I certainly wouldn't employ them in any capacity. My advice is to ignore their wrong valuations on your home because any attempt to right their mistakes will only result in this kind of petty game-playing.

Date of experience: September 3, 2014
GB
1 review
6 helpful votes
Follow tina b.
Unfollow tina b.
Send Message
Share Review
Report Review

Very misleading and unhelpful site. It should be removed as it does not offer a realistic guide to evaluation. After repeated to'in g and fro'ing by email to inform them of this, and despite their assertions that you can 'revise' their estimations, the system cannot offer a realistic estimation regarding individual properties in the same road, sold in different years. The website should be blown open for it's startling inaccuracies.

Date of experience: June 6, 2011
GB
1 review
6 helpful votes
Follow teresa b.
Unfollow teresa b.
Send Message
Share Review
Report Review

Zoopla property valuation is a bit of a joke they dont come around and value your property they only go of previously sold prices and as property goes up 2% down 3% for example its a very rough guide for if you have had an extention or new garage kitchen so on zoopla wont take this into account unless you tell them also if for example you got a bargain and brought your home for less than market value this also is not taken into account when they come up with there figures

Date of experience: October 22, 2013
GB
1 review
6 helpful votes
Follow Susan D.
Unfollow Susan D.
Send Message
Share Review
Report Review

The Zoopla property valuations on their website are way off the mark for my property.
My property was valued by three independent estate agents at £330,000 for the purposes of probate a few months previously, but Zoopla have given their own valuation at 315,000 approximately
I don't trust their website: whatever method they are using to determine property value seems wildly inaccurate. I wouldn't rely on their valuations to find the true value of a property.

Date of experience: September 10, 2014
GB
1 review
8 helpful votes
Follow Glyn B.
Unfollow Glyn B.
Send Message
Share Review
Report Review

Out of curiosity I thought I'd have a quick look at Zoopla to check what they had our house valued at. We bought it for £249,500 in 2008 and have lived there ever since. However, according to Zoopla, we sold it for £87,000 in March 2010. I'm very pleased that the new owner is allowing us to live there rent free but I must contact my mortgage provider to ask why my repayments haven't reduced. The moral of this story is, that despite Zoopla's claims that "Data on sold house prices provided by Land Registry/Registers of Scotland. © Crown copyright 2013" this is both inaccurate and misleading. DO NOT TRUST THEM!

Date of experience: November 17, 2013
Montenegro
1 review
0 helpful votes
Follow Dorota J.
Unfollow Dorota J.
Send Message
Share Review
Report Review

I opened account with Zoopla in February with a lovely gentleman named T. And was quickly explained that my subscription will be automatically renewed on on-roling 30 days contract but if I would like to cancel it all I will have to do is let T. Know and he shall get it sorted for me. I had account for Zoopla commercial and the account was closed after I didn't need it as T. Explained so in the month my contract should end I rang T. To cancel my contract but my calls were unanswered. In a few days I emailed Zoopla advising I would like to cancel my subscription and then I was informed my contract was automatically extended for another 6 months. I contacted Zoopla many times from abroad and asked for contact by someone to explain this misunderstanding as I only had three houses to sell what I explained to T. In February anyways. I am not trading anymore as I moved back to Poland in July, I am no longer certified member of The Property Ombudsman but yet Zoopla explains I will be billed until end of my contract that was basically mis-sold by someone who seems is no longer working for them.
My advise is to avoid them if you run a small business as you might end up paying for services because they do not understand you might change the profession.

Date of experience: January 4, 2023
GB
2 reviews
11 helpful votes
Follow Pamela H.
Unfollow Pamela H.
Send Message
Share Review
Report Review

http://www.flatland-london.com listed by ZOOPLA.CO.UK, really suks, today I went for some good looking flats that I saw in the web, they said "just come to our office in 125 Gouchester Road", but when I arrive they want me to pay 80 pounds for give me an excel list of flats that probably doesn't exist or are a trash bin. Of course I didn't pay, but I spent 5 pounds and my time going there

Date of experience: April 10, 2012
GB
1 review
5 helpful votes
Follow adelina I.
Unfollow adelina I.
Send Message
Share Review
Report Review

Every time I call the agency for the different houses that I see. They are reallly rude! It is incredible. We are the ones paying their salary and that is how they treat us. Ill be honest with you if you are looking for houses avoid zoopla! Such ashame!

Date of experience: June 22, 2015
GB
1 review
5 helpful votes
Follow Anna C.
Unfollow Anna C.
Send Message
Share Review
Report Review

My property was bought at a very low price and therefore not reflective of the area, the algorythm Zoopla uses takes into account the last sale price which does not take into account a large investment into bring the property into line with its area... therefore independant agents value my home at £330 - £340K but Zoopla values it at £277K!

This gives misleading data to buyes who place too much trust into Zoopla's flimey calculation formula!.

Date of experience: October 8, 2012
Illinois
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Send Message
Share Review
Report Review

GIVEN 20 PLUS EMAILS EACH ONE STATING SOMETHING DIFFERENT, WRONG DISPATCH DATE, WROND DUE DELIVERY DATE NOW DELIVERY SUPPOSED TO BE ON THE 20TH dECEMBER CHANGED FROM THE 11TH.
I WILL BELIEVE IT WHEN I SEE THE PARCEL, THIS WAS SPECIAL FOOD FOR MY 2 SHELTIES WHO HAVE ENAL FAILURE AND NEED SPECIAL BISCUITS WHICH HAVE TAKE 8 DAYS SO FAR AND COUNTING.
I WILL HAVE TO GO TO ABERDEEN TO PURCHASE WHAT THEU NEED AT A GREATER COST YET AGAIN.
I HONESTLY DO NOT BELIEVE THE DELIVERY WILL BE THIS YEAR.
DO NOT USE THEM AS A WASTE OF TIME AND MONEY.

Date of experience: December 18, 2023
GB
1 review
9 helpful votes
Follow Sheila E.
Unfollow Sheila E.
Send Message
Share Review
Report Review

This website shows (apparently) property values on your house. They are based on some algorithm they have set up that amazingly works out the value of your property. However, property prices are based also on the inside of your house, which they have not seen. The prices are widely unrealistic. For example: they said my house (an end terrace) was worth £153,000 and my neighbour (a mid terrace) was worth £167,000. Mine has been priced by an estate agent at £175,000 and I have just reduced by £10,000 for a quick sale. Still nowhere near their estimate. Some random houses do not have any estimates. I asked for my house to be removed from the site and they refused. They said I could submit my own house value. I did this and said it was worth £999,999 which they published. However, their valuation appear at the top of the page in a large font, you would have trouble finding my valuation. I would like my house removed from the site, but they have told me this is not possible. I should have the right to have it removed.

Date of experience: November 29, 2010
GB
1 review
11 helpful votes
Follow Phil G.
Unfollow Phil G.
Send Message
Share Review
Report Review

A few months ago our house had a Zoopla estimate concurred with our own evaluation. Then, just a month before we put our house on the market, another house in our road was sold and the details somehow got "muddled" with ours, such that a photo of the other house was appearing on our listing. I wrote to Zoopla explaining the problem and to their credit they quickly "disentangled" the two properties. However, in the process our Zoopla estimate fell by £6K. I have since repeatedly tried to get the original estimate restored but all in vain. They stubbornly refuse to look into the matter; all they do is send me a standardised response pointing me to their "refine estimate" facility which I have repeatedly tried but the lower Zoopla estimate has not budged an iota. In the course of this I have discovered that Joe public cannot phone Zoopla. Estate agents have a telephone line they can use, but not us, the general public. I think it is extremely arrogant of Zoopla (and other companies like them) who earn a living out of our property details not to deign to talk to us. Who do these people think they are?

Date of experience: April 15, 2015

Overview

Zoopla has a rating of 1.6 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Zoopla ranks 258th among Apartment Rental sites.

service
8
value
7
shipping
6
returns
7
quality
7