A few months ago our house had a Zoopla estimate concurred with our own evaluation. Then, just a month before we put our house on the market, another house in our road was sold and the details somehow got "muddled" with ours, such that a photo of the other house was appearing on our listing. I wrote to Zoopla explaining the problem and to their credit they quickly "disentangled" the two properties. However, in the process our Zoopla estimate fell by £6K. I have since repeatedly tried to get the original estimate restored but all in vain. They stubbornly refuse to look into the matter; all they do is send me a standardised response pointing me to their "refine estimate" facility which I have repeatedly tried but the lower Zoopla estimate has not budged an iota. In the course of this I have discovered that Joe public cannot phone Zoopla. Estate agents have a telephone line they can use, but not us, the general public. I think it is extremely arrogant of Zoopla (and other companies like them) who earn a living out of our property details not to deign to talk to us. Who do these people think they are?