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90

1 Review by Phil

4/15/15

A few months ago our house had a Zoopla estimate concurred with our own evaluation. Then, just a month before we put our house on the market, another house in our road was sold and the details somehow got "muddled" with ours, such that a photo of the other house was appearing on our listing. I wrote to Zoopla explaining the problem and to their credit they quickly "disentangled" the two properties. However, in the process our Zoopla estimate fell by £6K. I have since repeatedly tried to get the original estimate restored but all in vain. They stubbornly refuse to look into the matter; all they do is send me a standardised response pointing me to their "refine estimate" facility which I have repeatedly tried but the lower Zoopla estimate has not budged an iota. In the course of this I have discovered that Joe public cannot phone Zoopla. Estate agents have a telephone line they can use, but not us, the general public. I think it is extremely arrogant of Zoopla (and other companies like them) who earn a living out of our property details not to deign to talk to us. Who do these people think they are?

Phil Has Earned 10 Votes

Phil G.'s review of Zoopla earned 10 Very Helpful votes

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