Omg don't believe it I had a reply following their total incompetence regarding my original complaint, obviously only because it was public. They said they would look into it, I had managed to feed my information in again and at least they had upped it by £4000, still £4000 under their original forecast. When they "looked into it" the had reduced it back to their original quote that I had complained about!
Is there anybody I can take this to.?